Loving Touch Animal Hospital

If I could give negative stars I would! My dog was brought here by a groomer who cut her tongue while giving her a haircut. I understand accidents happen but my dogs tongue required stitched which means it was pretty bad. Upon arriving we were put in the room with the groomer who cut and transported my dog to the vet! I was very irritated at this and it made me uncomfortable but I dealt with it. Second red flag was the fact that I heard my dog bark/scream/howl I don’t know what to call it because I’ve never heard her make that sound in my life! Turns out she was barking over seeing “another dog” which I just dismissed cause at this point I was still processing all the blood I was seeing on my dogs snout. They brought her to me to explain why she was sounding like that so this was the first interaction since getting call from groomer. Third and final red flag was the staff member who came in our room and directly told the groomer she “needed her” and they both walked out. It was AFTER the groomer came back to tell us,the OWNERS of the pet who is being seen, that the staff needed her to cut more of my dogs facial hair to properly put stitches in. Wait what!!!??? Why was I not asked if I was ok with the groomer doing this?!? The groomer just came in, and possibly due to negligence! I am still investigating that part…so why would you re traumatize my dog?!? Loving touch where?! That is unprofessional and unethical and just morally wrong to not have a conversation with us first and this hospital likely doesn’t have groomers just hanging out in waiting rooms so what do you all do in other time? I will let EVERYONE know about this place. I got a call from the vet saying the hospital was reaching out to her about my dogs recovery, yet we haven’t received not ONE call from them. What a joke. Take your furry loved ones somewhere else that cares and supports the owners and the pets.

We had had a bad experience with another area vet with regards to my cat Kiki, but a friend of ours recommended Loving Touch for all of our pets. When Kiki was diagnosed with cancer, Loving Touch gave us the best possible care (at reasonable cost I'll add). They recognized that Kiki wasn't "just a cat" (as the previous vet had treated her) - she was part of our family and deeply, deeply, loved. Thanks to Loving Touch, we got almost a full year with our sweet Kiki before she passed away this spring. Because of Loving Touch, she got to meet our first (human!) son, and was comfortable and free from pain. Loving Touch recognizes the love we all have for our furry best friends and gives the empathy and respect you'd want to see to them and their care.

This clinic is professional and kind to my animals. I want to especially thank Rheanna for being so helpful today. She was patient and thorough with all the instructions for my kitten's new medications.

My family has been bringing our dog here for awhile now. He’s prone to infections and has chronic allergies. Every time we take him to Loving Touch, we are not allowed inside the building, they just take your pet and you are expected to wait in your car or outside and cannot go into the exam room. They don’t give you a clear explanation, diagnosis, or treatment plan but instead charge you an expensive amount. The treatments or whatever they do (I wouldn’t know because we have to wait outside) also seem ineffective. Just the way the practice is run is a bit odd and suspicious. I would think twice about bringing your pet here, especially if they have chronic illnesses.

Made an appointment for a dental check . Wanted to bring 2 dogs. Was told I can only bring one a day. Had to pay a 25 dollar deposit. Found a place that would c mouth dogs the same day. Called to cancel with loving touch, then I am informed that my 25 dollars is non refundable and if I decide to make another appt I would have to pay again. Beware.