Lee Rd. Pet Doc Hospital

Dr Wallace is wonderful. He's knowledgeable and very kind. I've been coming to this location for 3 years. My sister recommended it for an affordable and trustworthy place. They do not do anything that's not necessary. My cat had a surgery here and my dog has had a pretty serious surgery here as well. No complications and my pets are doing great.

They don’t care for animals AT ALL. I brought one of my dogs there after she was attacked with a piece of her lip hanging off. They wanted the entire payment BEFORE even performing surgery on her. We put $310 out of $1,096 down and made an appointment for surgery the next day, today when we were dropping her off for surgery we were able to come up with an additional $535 which would have equaled to be $835 out of the $1,096 we explained to them and begged them to still do the surgery as I had a direct deposit processing that would clear early THIS evening and would pay the remaining balance of $250 AT PICKUP TIME. They REFUSED to operate on her because IF SHE DIED IN SURGERY THEY WOULD RUN THE RISK OF US NOT PAYING THE REMAINING $ 251 . I have worked in animal care for 5 years and this behavior is disgusting. This is the condition they left my dog in all because I needed to pay a remainder of $251 out of a $1,096 surgery AT PICK UP TIME like a normal service works.

Wait time is the same as most other vet places between 20 mins to almost 50 but they handle the pets well. They are cheaper than all places I've seen around, got my 2 male cats neutered, and given all their shots. just dropped em off at 8:30am and got em back at 4:30pm all done with their surgery and shots. Nice staff also.

Came here today for my dog to get his yearly vaccination and NEVER AGAIN WILL I COME BACK. They rescheduled my appointment twice. They told me my appointment was at 3pm and when I got there she said 3:30. Mind you we were the only patients here and they made us wait til 330. They didn’t even give him the correct shots I asked for. So, I was there for an hour for an appointment that usually 30min. It was a mess and the receptionist has no customer service skills at all. This use to be a great veterinarian location idk what happened.

I went to get my cat spayed today but didn’t even make it to the paper work. There was a lovely couple who was going before us and we chatted for 30 minutes before either of us were spoken to. When the front desk woman finally called them up she said the procedure would cost over 500$ when they got a quote of 150$ over the phone. They were obviously shocked and asking how it went up so high. The nurse then proceeded to raise her voice/yell at the couple. She was talking to them like they were stupid. Come to find out she was pushing unnecessary treatments and procedures. She then acted annoyed when they were stunned by the 80$ resuscitation fee. Needless to say it was insanely unprofessional. The office is also incredibly dirty and dingy.