KwikVet - 24 hour veterinarians

Terrible vet option AND customer support. If you are an EMERGENCY pet clinic, say that. But if you are a 24 hour ONLINE CONSULTING place say that too! This service is not only rude, but does not understand how their business model is misleading. Most people when they are searching “emergency vet” on google maps are doing so in order to get to a place quick. The same way I would if i put in “gas station”. I’m not going to the site to see all the service details as…a gas station typically has gas. Same thing with this. If you’re going to market “emergency services” market them properly - a facetime or a zoom call are NOT emergency care. Plus the general attitude with the review replies are just 🥴 cringe - total lack of empathy or responsibility. You don’t deserve to be running a pet business and I hope yours goes soon.

If you’re not a physical location you shouldn’t have an address. I spent 30 minutes driving around Houston with my dying pet in my car because I drove to this location first and then had to find an actual emergency vet. No one is reading the details during an emergency. Make your posting more clear.

It was a waste of money and time. Reached out to get assistance with my puppy who is vomiting and with diaherra and just to be redirected to a local vet. Like, just close your business until you can provide full service. Right now no one has money to blow. The vet didn't even offer any suggestions on how to help my puppy stay a float or feel better until I get to local vet.

As you can see from the screenshots I waited for an hour for a response and still nothing. I was really trying to use this as an alternative than actually going to a vet hospital or clinic. Yes it’s early but, it does advertise 24/7 and that it’s quick, friendly and professional service. I’m just upset because I couldn’t go out to a hospital or clinic at this time so I wanted to try this. I should have never used it. It was clearly a waste of time and money. Which I should not be charged since I didn’t see anyone much less speak to someone. I most likely will not be receiving a refund for this “visit”. My thing is if it’s 24/7 do not have someone take the appointment and than basically not respond. Maybe if the doctor would have responded; clearly this review would be different.

We absolutely love KiwikVet! it is easy, simple and we can have our pets checked by a professional Vet in our house. This is really convenient, the staff and docs are really friendly and knowledgeable. This is how all the services should be done and during our current worldwide situation, it makes it even easier to use. We highly recommend KiwikVet services for anyone that loves animals and will want a great and efficient service.