ISU Small Animal Hospital ico

ISU Small Animal Hospital

Pet HospitalIowaStory CountyAmesSouth Riverside Drive

1809 S Riverside Dr, Ames, IA 50011, USA

3.0

I just finished writing this absolutely massive and incredibly detailed review only to find out that apparently a red box when you’re writing a Google review means that you have too many characters… So now here we are with a much shorter less detailed review… I cannot talk highly enough about my experience with Iowa State. From the receptionist, taking a phone call from me in Minnesota where I said I was going to be there the next day And they dove into the massive snowstorm they were getting and how it would be best if I were to arrive the night before so that I was in and safe. Going as far as letting me know that if I needed to sleep in the wedding room floor that they would make sure I was comfortable… to the vet Who absolutely warmed my heart when I realized that they were incredibly honest when they could not lie to me when I asked them to just lie and tell me that they gave my dog a hug before he went into surgery. Truly, this interaction made me trust them and the care they were providing! Because I very much said, go ahead and lie to me I am ready to be convinced and they could/would not do it. Even all of the students and every single person I interacted with Was positive every person knew who I was, and who my dog was, and they all told me how wonderful he was. My baby had become paralyzed suddenly on February 1 on February 12 we were in Iowa State receiving surgery. On February 14, we were on our way home back to Minnesota. In Minnesota, we have been quoted $15,000 to do the same surgery we were quoted $7000 for an Iowa… And the best part that I did not see coming is it ended up being less than $5000. My experience was an incredible one and thanks to Iowa State. We were able to do a surgery we wouldn’t have been able to do otherwise. And thanks to the kindness of every single person I interacted with my experience was incredibly positive on a human level and not just a clinical one. Thank you so very much!!

Stephanie Easley
  • Overview
  • (515) 294-4900
  • vetmed.iastate.edu

Welcome to ISU Small Animal Hospital

The ISU Small Animal Hospital, an integral part of the Iowa State University College of Veterinary Medicine's Lloyd Veterinary Medical Center, stands as a prominent institution for pet healthcare in Ames, Iowa, and the wider region. As a comprehensive pet hospital, it provides a vast array of services, combining advanced medical care with a strong commitment to education and research. This facility is accredited by the American Animal Hospital Association (AAHA), a testament to its adherence to high standards of veterinary excellence.

Environment and Facilities

The ISU Small Animal Hospital is housed within the Hixson-Lied Small Animal Hospital, a state-of-the-art facility that has undergone significant renovation and expansion. This modernization project has resulted in a highly functional and comfortable environment for both animal patients and their owners. The hospital features an expansive layout designed to optimize patient care and client experience. This includes dedicated, species-specific waiting areas, such as separate spaces for dog and cat owners, to minimize stress for the animals.

The clinical environment is equipped with cutting-edge technology and facilities to support a wide range of medical and surgical procedures. There are numerous examination rooms, providing ample space for thorough consultations. Surgical suites are outfitted with advanced equipment, including specialized LED lights that can change color based on the tissue being operated on, enhancing precision and visual clarity for veterinarians. The hospital also boasts a 24/7 Intensive Care Unit (ICU), a radiology center, and multiple drug resistance rooms designed to prevent contamination and ensure patient safety. Furthermore, the facility includes dedicated inpatient wards, an imaging center, and an isolation area, all crucial for comprehensive and specialized care. For students, the hospital offers instructional rounds areas and dedicated spaces for evaluations, reflecting its role as a teaching institution.

Beyond the clinical areas, the hospital also provides practical amenities for pet owners, including an overnight area for those who choose to stay near their hospitalized pets, demonstrating a thoughtful approach to client support during challenging times. The overall design emphasizes patient comfort, efficient workflow, and a high standard of cleanliness and care.

Services Offered

The ISU Small Animal Hospital provides an extensive range of veterinary services, catering to the diverse needs of companion animals, including dogs, cats, and exotic pets. These services are broadly categorized into Primary Care, Specialty Care, and Emergency Services.

  • Primary Care: This service functions similarly to a typical private veterinary practice, offering routine health check-ups, vaccinations, parasite prevention, and general wellness care. It serves as the first point of contact for many pet owners, providing foundational healthcare for their animals.

  • Specialty Care: The hospital's greatest strength lies in its comprehensive specialty services, where board-certified veterinarians with advanced training in various fields offer expert diagnostics and treatment. These specialties include:

    • Anesthesiology
    • Cardiology and Cardiovascular Surgery
    • Critical Care
    • Dentistry
    • Dermatology
    • Emergency and Critical Care
    • Internal Medicine
    • Neurology
    • Oncology (Cancer Treatment)
    • Ophthalmology (Eye Care)
    • Orthopedic Surgery
    • Rehabilitation Clinic
    • Reproduction
    • Soft Tissue Surgery

    These specialized departments allow the hospital to manage complex cases and provide advanced medical and surgical interventions that may not be available at general practices.

  • Emergency Services: The ISU Small Animal Hospital operates 24 hours a day, 365 days a year, providing critical emergency care for animals in need. A team of emergency clinicians is always on duty to evaluate and stabilize urgent cases. Pets requiring hospitalization are transferred to appropriate specialty services for ongoing care. The hospital is a VECCS (Veterinary Emergency and Critical Care Society) Certified Facility, underscoring its expertise in emergency and critical care medicine.

  • Support Services: Complementing the direct patient care, the hospital also offers essential support services such as a fully stocked pharmacy, diagnostic imaging (including advanced radiology), and laboratory services for in-house testing and analysis.

Features and Unique Aspects

Several features distinguish the ISU Small Animal Hospital as a leading veterinary institution:

  • Teaching Hospital Model: As a university-affiliated hospital, it plays a crucial role in training the next generation of veterinarians. Fourth-year veterinary students are actively involved in patient care under the supervision of faculty, residents, and interns, providing them with invaluable hands-on experience in a real-world clinical setting. This academic environment fosters a commitment to evidence-based medicine and continuous learning.

  • Expert Team: The hospital boasts a highly qualified team of veterinary professionals, including board-certified specialists, residents, interns, and registered veterinary technicians. This multidisciplinary approach ensures that each patient receives comprehensive and specialized care tailored to their specific needs.

  • Research and Clinical Trials: The ISU Small Animal Hospital is actively involved in research, including clinical trials. These trials explore new therapies and drugs, often offering cutting-edge treatments to animal owners at a reduced cost, while simultaneously advancing veterinary medicine. This commitment to discovery directly benefits patient care by bringing the latest advancements to clinical practice.

  • High Caseload: The hospital sees a substantial number of cases annually, handling thousands of animal patients from across Iowa and beyond. This high volume of diverse cases provides extensive experience for the clinical team and students.

  • Accreditation: Its AAHA accreditation signifies that the hospital voluntarily undergoes rigorous evaluations to ensure it meets the highest standards in areas such as patient care, facility, and diagnostic capabilities. Additionally, its designation as a VECCS Certified Facility highlights its excellence in emergency and critical care.

Promotional Information

While specific, publicly advertised promotional offers might vary and are often short-term, the ISU Small Animal Hospital generally promotes itself through its commitment to high-quality care, advanced medical services, and its role as a leading academic institution. Key promotional messages often highlight:

  • 24/7 Emergency Care: Emphasizing continuous availability for urgent veterinary needs.

  • Comprehensive Specialty Services: Highlighting the breadth of advanced medical and surgical expertise available for complex cases.

  • Expert Team and Board-Certified Specialists: Stressing the qualifications and experience of their veterinary professionals.

  • State-of-the-Art Facilities: Promoting the modern and well-equipped environment designed for optimal patient care.

  • Teaching Hospital Advantage: For some pet owners, the fact that it is a teaching hospital is a draw, as it implies a commitment to the latest knowledge and a collaborative approach to patient care.

One notable ongoing promotional aspect relates to their blood donor program. The Lloyd Veterinary Medical Center frequently seeks canine and feline blood donors to support their blood bank, which is vital for emergencies, surgeries, and other treatments. Benefits for animals selected as donors can include vaccinations, heartworm testing, flea and tick prevention, routine health exams, and food. This program serves as a community initiative that also promotes the hospital's comprehensive care capabilities.

While specific discounts for students (other than veterinary students) are not broadly advertised, payment options such as CareCredit are often accepted to help manage costs for pet owners. The hospital aims to provide transparent communication regarding fees and cost estimates, especially for emergency and hospitalized cases.

In conclusion, the ISU Small Animal Hospital, as a Pet Hospital within the platform category, offers unparalleled veterinary care in Ames, Iowa. Its sophisticated environment, extensive range of specialized services, and unique position as a teaching and research institution make it a premier choice for pet owners seeking advanced and compassionate care for their beloved companions.

ISU Small Animal Hospital Photos

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ISU Small Animal Hospital Location

1809 S Riverside Dr, Ames, IA 50011, USA

Reviews

I just finished writing this absolutely massive and incredibly detailed review only to find out that apparently a red box when you’re writing a Google review means that you have too many characters… So now here we are with a much shorter less detailed review… I cannot talk highly enough about my experience with Iowa State. From the receptionist, taking a phone call from me in Minnesota where I said I was going to be there the next day And they dove into the massive snowstorm they were getting and how it would be best if I were to arrive the night before so that I was in and safe. Going as far as letting me know that if I needed to sleep in the wedding room floor that they would make sure I was comfortable… to the vet Who absolutely warmed my heart when I realized that they were incredibly honest when they could not lie to me when I asked them to just lie and tell me that they gave my dog a hug before he went into surgery. Truly, this interaction made me trust them and the care they were providing! Because I very much said, go ahead and lie to me I am ready to be convinced and they could/would not do it. Even all of the students and every single person I interacted with Was positive every person knew who I was, and who my dog was, and they all told me how wonderful he was. My baby had become paralyzed suddenly on February 1 on February 12 we were in Iowa State receiving surgery. On February 14, we were on our way home back to Minnesota. In Minnesota, we have been quoted $15,000 to do the same surgery we were quoted $7000 for an Iowa… And the best part that I did not see coming is it ended up being less than $5000. My experience was an incredible one and thanks to Iowa State. We were able to do a surgery we wouldn’t have been able to do otherwise. And thanks to the kindness of every single person I interacted with my experience was incredibly positive on a human level and not just a clinical one. Thank you so very much!!

Feb 25, 2025 · Stephanie Easley

WORST EXPERIENCE EVER. Brought my dog in with blood gushing out of her nose. Was referred over by my vet. Prior to us going to ISU emergency we had paid earlier that day for a consultation on our case FROM ISU. We took our dog into emergency and was immediately asked “what were you quoted” which was asked several times throughout our stay, it was made very clear that this visit was going to be all about the money. I told them we’ve already spent $700 earlier that day and let them know what was ruled out and was asking what more needs to be done to help get the care she needs. I ended up paying $180 (not including labs that were ran) to be told the same thing we were informed of in our consultation. I was not made aware of the $180 fee. They told me I had signed a paper authorizing that amount when I checked in but not one person there was able to provide me with that paper. Prior to running these labs I asked for an itemized receipt to see a breakdown of the bill. Dr. Treadwell said she was unable to get me a list with quotes until we are ready for billing. She gave me a rough estimate which I agreed to. We still had questions and were unsure of what a few of the labs meant and she grabbed the paper after I signed and left the room. She did not care to answer any questions. She just wanted authorization for billing. It wasn’t until after everything was done that I was informed that more tests were ran without my consent just so they can raise the bill to what I previously agreed to. Just because I agreed to pay that amount does NOT mean you can run more tests to get me to the price we agreed on. THIS IS WHY I ASKED FOR AN ITEMIZED LIST. Labs were ran, we were back to square one with no answers. We were sent home with blood still gushing out of her nose. I called Dr. Treadwell back up front to answer questions I had about billing and an explanation as to what the test was even for. I asked why none of the information on our discharge papers and she said she could email it over. After she rudely answered my questions she asked if I had any more. I said “let me ask my significant other” and to give us one second because he was talking to the front desk. She immediately turned around and walked away. All this place cares about is your wallet. Nothing was done to stop or help the bleeding. We were told to come back for an MRI and further testing. To schedule an appointment for those tests we were originally quoted $2,000 - $4,000 and now they’re telling me it’s going to cost $6k. WTH???

Apr 19, 2025 · Sara Fennell

I had brought my dog Hunny Bear there last week for possible treatment option for her cancer. They were so accommodating for the miscommunication i had with my usual vet clinic. They were so kind and caring to myself and my pup. I was nervous going there based off of some of the reviews, but i never once felt it was all about the money. The oncologist was up front and honest about my pups prognosis, and helped me understand that i had done everything i could to save my pup. Unfortunately the cancer spread more rapidly than expected, as my sweet hunny bear passed away on 4/22/25. I think this place is amazing and i thank you all again for being so kindhearted during this difficult time.

Apr 25, 2025 · Brittany Bohlke

All staff and the doctor were excellent in providing care for my sweet girl, Addie. She was just too ill. We felt euthanasia was best and it was handled with grace and dignity. We were able to kiss her goodbye and hold her a little bit. A necropsy revealed pancreatic cancer. The doctor called as soon as they knew. I would recommend taking your pet here if you need too. They will take care of your baby.

Mar 04, 2025 · Michelle Winscott

In 2016, my pomeranian, Elle was taken to ISU's emergency department because she had gotten into something and needed care that the other vet could not give. The other vet said she needed surgery. ISU said the surgery would probably kill her and asked to go a different route. She ended up staying in the ICU for a week or so. Elle largely recovered but had some permanent damage so she needed regular bloodwork, urinalysis, etc to make sure everything was being managed well. Between 2016 to 2024, she spent her fair share of time at ISU (her file was thick) and she had made the rounds as if she were a student... primary care, internal medicine, critical care, dentistry, dermatology, cardiology, pharmacy... name it and she was probably being consulted about with some specialist somewhere. In our nine years of regular visits, we got to know many of the vets, students, and the super awesome receptionists/support staff. My favorite receptionist, Susan, was especially amazing and went out of her way for me more than once. Our last visit was after hours in May when I had to put Elle down. I had never put an animal down before, but I assumed it had gone smooth. I didn't have anything to compare it to until last night when I had to put my cat to sleep. I didn't consider going to ISU because I didn't want to be in that room again. However, experiencing an after hours euthanasia elsewhere made me realize how much better ISU was. When I had arrived at ISU with Elle, we were immediately taken back and when I pressed the button for the vet/student to come in, they were immediately there. Where I went yesterday, they kept me in the waiting room with my cat that was wailing in pain for over 15 minutes, another pet owner made a comment about hoping he'll feel better soon (I know she meant well but it was uncomfortable when he was there to be put to sleep), and then when we finally got back to the room, I had to press the button multiple times for them to come in. In retrospect, I should have just gone to ISU. I have recommended ISU to fellow pet owners for rehab, emergency needs, primary care, and now I'll definitely add highlighting the difference in euthanasia experiences. If I ever get another pet, I have no doubt that I would take them to ISU small animal hospital for medical care.

Dec 01, 2024 · Nicole Jones

Pet Hospital