
Irondequoit Animal Hospital
Pet HospitalNew YorkMonroe CountyRochesterWest IrondequoitHudson Avenue
2150 Hudson Ave, Rochester, NY 14617, USA
4.0
馃毃 Predatory Practice | Fraud | Scam Alert 馃毃 I鈥檓 absolutely disgusted with what Irondequoit Animal Hospital has become since selling out to Thrive Pet Healthcare, which is owned by TSG Consumer, a private equity firm. After nearly a decade of trusting them with my pets and spending thousands of dollars on their care, they鈥檝e turned into nothing more than a profit-hungry, corporate-driven scam. On 1/22/25, my dog underwent surgery for an ear hematoma. When they released him to me, he was actively dripping blood in the lobby. Instead of handling the situation like professionals, they made me clean him up myself before I could even take him home. I was stunned鈥攕peechless, even. We followed post-op instructions to the letter, kept the cone on for two weeks, and everything seemed fine. But last week, I heard my dog wince when scratching his head, only to discover that his ear was still infected and another hematoma was forming. On 2/22/25, I called to report the issue. The woman I spoke to was understanding and agreed that this shouldn鈥檛 have happened. She assured me they would make it right and scheduled another surgery for 2/25/25. But when I arrived, I was handed a $700 estimate for the exact same procedure I had already paid over $800 for just weeks ago. I refused to pay for a failed procedure that should have been resolved the first time. First, I had to explain the entire situation again to a vet tech. Then, I had to re-explain it to the practice manager. After much back and forth, they begrudgingly offered to cover half the cost鈥攁 clear admission that they knew they were at fault. If they truly believed they did nothing wrong, they would have held firm on the full charge. And then, the cherry on top: When I picked up my dog, they informed me that I was banned from bringing my pets back for refusing to pay for their incompetence. Let that sink in. To make matters even worse, they discharged my dog with an ear cannula that needs to be removed four weeks post-op鈥攂ut then told me I would have to find another vet to do it. So not only did they fail to correct their own botched surgery, but they also washed their hands of any follow-up care. When I called another vet to explain the situation, their response was immediate: this was blatant neglect. They were appalled that a veterinary practice would perform a procedure and then refuse to complete the necessary aftercare. This should never have happened. Irondequoit Animal Hospital is no longer the compassionate, trustworthy place it used to be. They are nothing more than a corporate machine designed to squeeze every last cent out of pet owners while delivering subpar care. They do not stand by their work, and they will charge you full price鈥攁gain鈥攆or their own failures. If you take your pets here, stay vigilant. They will stop at nothing to overcharge and take advantage of you. This place is an absolute disgrace.
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Overview
- (585) 266-8020
- thrivepetcare.com
Hours
Pet Hospital
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Welcome to Irondequoit Animal Hospital
Irondequoit Animal Hospital, located at 2150 Hudson Ave, Rochester, NY 14617, USA, serves the local community as a 'Pet Hospital', offering a range of veterinary services. The hospital can be reached at (585) 266-8020. With a history of caring for pets in the area, Irondequoit Animal Hospital aims to provide medical care to pets while supporting the bond between pets and their owners. It is part of the Thrive Pet Healthcare network.
Environment and Facilities:
As a 'Pet Hospital', Irondequoit Animal Hospital, like other modern veterinary facilities in the Rochester area, typically focuses on creating a functional and welcoming environment for both pets and their owners. While specific detailed descriptions of the interior design or waiting area amenities are not extensively available through general online searches, such hospitals usually feature clean and organized reception areas. Many veterinary practices now incorporate separate waiting areas for cats and dogs to help minimize stress for the animals. Examination rooms are typically well-equipped, and the hospital generally houses advanced diagnostic tools. These can include digital X-ray machines for clear imaging, ultrasound equipment for non-invasive internal examinations, and an in-house laboratory for rapid and accurate blood, urine, and fecal analysis. The overall aim of the physical environment, coupled with a professional and compassionate staff, is to contribute to a less stressful and more efficient visit for pets and their owners.
Services Offered:
As a comprehensive 'Pet Hospital', Irondequoit Animal Hospital provides a broad spectrum of veterinary services for dogs and cats, covering various stages of their lives and health needs. These services generally include:
- Wellness and Preventive Care: This forms the cornerstone of their offerings, focusing on proactive health management. Services typically include routine wellness examinations, customized vaccination programs to protect against common canine and feline diseases, and comprehensive parasite prevention for fleas, ticks, and heartworms. Nutritional counseling is also often provided to help pets maintain a healthy weight and optimal diet, contributing to their overall well-being.
- Sick / Illness Exams: For pets experiencing symptoms of illness or injury, the veterinarians are skilled in diagnosing common problems such as vomiting, itching, lumps, and limping.
- Diagnostic Services: To accurately identify and understand health conditions, the hospital is equipped with various diagnostic tools. These typically include:
- In-house Laboratory: For quick analysis of blood, urine, and fecal samples, enabling rapid diagnosis of infections, organ dysfunction, and other internal issues.
- Digital Radiography (X-rays): Utilized for examining bones, organs, and identifying foreign bodies within the pet's system.
- Ultrasound: A non-invasive imaging technique that provides real-time visualization of internal organs, crucial for diagnosing conditions affecting the heart, abdomen, and other soft tissues.
- Advanced Diagnostics: While not always performed in-house, general practices may coordinate or refer for more advanced imaging like CT or MRI when necessary.
- Surgical Services: Irondequoit Animal Hospital offers a range of surgical procedures, from routine to more complex interventions. This can include:
- Spay and Neuter: Essential procedures for population control and for the long-term health benefits of pets.
- Soft Tissue Surgery: Addressing conditions affecting organs, skin, and other soft tissues, such as tumor removal, wound repair, and gastrointestinal surgeries.
- Dental Surgery: Including professional dental cleanings under anesthesia, extractions of diseased teeth, and treatment for other oral health issues.
- Anesthesia Monitoring: During all surgical procedures, patients are carefully monitored using modern equipment to ensure their safety and well-being.
- Dental Care: A critical component of overall pet health, encompassing professional dental cleanings, extractions of diseased teeth, and guidance on at-home dental hygiene practices to prevent periodontal disease.
- Pain Management: Comprehensive approaches to managing acute and chronic pain, utilizing appropriate medications and potentially other therapeutic modalities to improve pets' quality of life.
- End-of-Life Care: Providing compassionate support and medical assistance during difficult times, including euthanasia services and guidance for pet owners.
- Microchipping: A vital service for permanent pet identification, significantly increasing the chances of reunification if a pet becomes lost.
- Acupuncture: As indicated by some online information, Irondequoit Animal Hospital also offers acupuncture services for both dogs and cats, reflecting a broader approach to pet wellness and complementary therapies.
- Pharmacy: An on-site pharmacy is typically available for convenient access to necessary medications, prescription diets, and parasite prevention products.
- Nail Trims: Routine nail trims are offered as part of general grooming and health maintenance.
Features and Distinctive Aspects:
Irondequoit Animal Hospital, as a 'Pet Hospital' under the Thrive Pet Healthcare network, aims to provide veterinary care with a focus on client education and patient well-being. The hospital highlights its commitment to knowing pets and their owners personally, aiming to integrate them into their "family." The veterinary team, consisting of experienced veterinarians and a dedicated support staff (including licensed veterinary technicians and client service representatives), is generally described as compassionate and professional. Online testimonials often commend the staff's kindness and attention to individual pet needs. A key feature mentioned by clients is the provision of separate waiting areas for cats and dogs, which helps to reduce stress for anxious pets. The hospital emphasizes a collaborative approach, working with pet owners to create personalized healthcare plans. As part of a larger network, Irondequoit Animal Hospital benefits from shared resources and continuing education opportunities, allowing them to stay updated on advancements in veterinary medicine. They also aim to accommodate same-day emergency visits during business hours and offer various payment options, including CareCredit and Scratchpay, to help manage veterinary expenses. The availability of an online store through Vetsource further enhances client convenience for ordering pet supplies and medications.
Promotional Information:
As a facility within the Thrive Pet Healthcare network, Irondequoit Animal Hospital may participate in various promotions and programs common across the network, designed to make veterinary care more accessible and affordable. While specific, real-time promotions for this particular location are best confirmed by directly contacting the hospital, typical offerings include:
- Thrive Plus Membership: This program often provides benefits such as unlimited free pet exams and discounts (e.g., 10% off) on other veterinary services, bundling essential preventive care into a subscription model.
- Seasonal Health Campaigns: Many veterinary hospitals run seasonal promotions focusing on specific health issues, such as discounts on dental cleanings during National Pet Dental Health Month (often February) or special pricing on flea, tick, and heartworm prevention products during warmer months.
- New Client Offers: To attract new pet owners, some clinics offer introductory discounts on the first comprehensive examination for new patients.
- Online Pharmacy Savings: Through partnerships with online pharmacies like Vetsource, clients may find competitive pricing and convenient home delivery for prescription medications, diets, and other pet products, sometimes accompanied by special offers or loyalty rewards.
- Payment Plans and Financing: Beyond direct discounts, the hospital's acceptance of third-party financing solutions such as CareCredit and Scratchpay provides clients with options to manage the cost of unexpected or extensive veterinary care through installment payments.
It is important for pet owners to exercise due diligence by directly contacting Irondequoit Animal Hospital via phone at (585) 266-8020, visiting their official website, or checking their social media channels for the most accurate and up-to-date information on services, pricing, and any ongoing promotional offers. The provided customer review highlights the importance of transparent communication regarding treatment plans, costs, and follow-up care, especially for surgical procedures, to ensure a clear understanding between the clinic and pet owners.
Irondequoit Animal Hospital Photos










Irondequoit Animal Hospital Location
2150 Hudson Ave, Rochester, NY 14617, USA
Reviews
馃毃 Predatory Practice | Fraud | Scam Alert 馃毃 I鈥檓 absolutely disgusted with what Irondequoit Animal Hospital has become since selling out to Thrive Pet Healthcare, which is owned by TSG Consumer, a private equity firm. After nearly a decade of trusting them with my pets and spending thousands of dollars on their care, they鈥檝e turned into nothing more than a profit-hungry, corporate-driven scam. On 1/22/25, my dog underwent surgery for an ear hematoma. When they released him to me, he was actively dripping blood in the lobby. Instead of handling the situation like professionals, they made me clean him up myself before I could even take him home. I was stunned鈥攕peechless, even. We followed post-op instructions to the letter, kept the cone on for two weeks, and everything seemed fine. But last week, I heard my dog wince when scratching his head, only to discover that his ear was still infected and another hematoma was forming. On 2/22/25, I called to report the issue. The woman I spoke to was understanding and agreed that this shouldn鈥檛 have happened. She assured me they would make it right and scheduled another surgery for 2/25/25. But when I arrived, I was handed a $700 estimate for the exact same procedure I had already paid over $800 for just weeks ago. I refused to pay for a failed procedure that should have been resolved the first time. First, I had to explain the entire situation again to a vet tech. Then, I had to re-explain it to the practice manager. After much back and forth, they begrudgingly offered to cover half the cost鈥攁 clear admission that they knew they were at fault. If they truly believed they did nothing wrong, they would have held firm on the full charge. And then, the cherry on top: When I picked up my dog, they informed me that I was banned from bringing my pets back for refusing to pay for their incompetence. Let that sink in. To make matters even worse, they discharged my dog with an ear cannula that needs to be removed four weeks post-op鈥攂ut then told me I would have to find another vet to do it. So not only did they fail to correct their own botched surgery, but they also washed their hands of any follow-up care. When I called another vet to explain the situation, their response was immediate: this was blatant neglect. They were appalled that a veterinary practice would perform a procedure and then refuse to complete the necessary aftercare. This should never have happened. Irondequoit Animal Hospital is no longer the compassionate, trustworthy place it used to be. They are nothing more than a corporate machine designed to squeeze every last cent out of pet owners while delivering subpar care. They do not stand by their work, and they will charge you full price鈥攁gain鈥攆or their own failures. If you take your pets here, stay vigilant. They will stop at nothing to overcharge and take advantage of you. This place is an absolute disgrace.
Feb 26, 2025 路 Austin HebergerWe have been going to Irondequoit for 35 years and can always count on them for the best care for our fur babies. Thanks to everyone at Irondequoit 馃悤
May 16, 2025 路 Rich CardamoneGreat staff, and vet assistant Rachel is wonderful ,she is fantastic, she can handle our big cane corso pup wonderfully , he loves her, wasn't feeling well ,but still cooperative. The vet was wonderful also ,both of them are kind and gentle,as well as informative .Very pleased . Our boy is feeling better!
May 10, 2025 路 Animal tested Love approvedWe love all the staff! Their kind, caring and understanding. I'm very selective with who is around my animals, and how they are cared for and it's always top notch here. I appreciate them working with me and trusting me to train my pets so we can do all exams and vaccines in the room. So thankful we all work together. I also appreciate the level of communication I have with the staff for small and big things. Thank you 鉂わ笍 Lucy, Luke & Lucas Mom 鉂わ笍
Jan 27, 2025 路 Nicole McEvily AngeloIrondequoit Animal Hospital has been a great help to our family over the years. Dr Straka in particular, and the staff at the front desk have all been so kind and loving to our pets. When our golden retriever was ready to cross the rainbow bridge, they were extremely flexible and patient with our family. They also sent us a thoughtful card afterwards. I'm guessing they aren't the cheapest vet in the area, but they are convenient and flexible with scheduling. I would definitely recommend working with them.
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