International House Pet Calls

Pet Hospital New York Richmond County Midland Beach Hull Avenue

274 Hull Ave, Staten Island, NY 10306, USA

4.0

I don't like to complain, and I have never wrote bad reviews before,but I write it, because I want to protect people and especially their pets from dr. Naum Polonskiy. After his visit to our home and procedures he performed, my cat became completely deaf.... I found my cat on the street 6 years ago. It was snowy and very cold. Somebody threw cat to the street, She was hungry, chilled and sore, and she had scales on her skin. At the veterinary clinic, she was diagnosed with Military dermatitis. With the help of properly selected veterinary food,medicine, and avoiding all possible allergens the disease was stopped and did not return for several years. But recently, the first signs of the disease began to appear again. Because every trip to veterinary clinic was very stressful for our cat, we decided to call to vet dr Naum Polonskiy,who makes visit to home. I explained over the phone all situation with our cat to dr and asked him if he could write the medicines,that our vet usually prescribed her. Dr. Polonskiy was agreed, He said, that his visit cost $60,and we scheduled an appointment .On October 29, in the evening time he came to our home. Did not paying much attention to the problem which we caused about , did not asked us any permission, without any ENT tools,in dark light, he began to examine our cat's ears (there were no complaints about the ears), and said, that he found infection in her ears. And again without our permission he opened bottles with medicines and began to flood it in cat's ears. First, he poured Aurocin ear cleanser into her ears.He poured so much liquid, that even we were really worried, he told don't worry, it's ok,right after that he poured Genitizol ointment into her ears. After all, he charged for the medicine 5-6 time more expensive.then their regular price.We wondered why? He replied:"how would I make money, or do you think that I will come to you just for $ 60?" After he left, I read on the packaging, that Genitizol is intended only for dogs and of course did not use it anymore. The next day, my cat was very depressed, and constantly shook her head, as if she wanted to shake something from her ears. When I called her, she did not respond, but I could not even imagine that she did not hear. But then I noticed that she did not react to any sounds at all. then I found online information,that Genitizol can cause deafness in dogs. I was shocked ...We called to dr Polonskiy, and said that after his medication our cat had lost hearing, he answered sarcastically "ok, your cat would be deaf". In the evening, Mr. Polonskiy brought shampoo, to us , we asked him to come in and examine our cat, but he refused. When my husband came down to pick up the shampoo, the doctor had a lot of dogs and cats in the car who barked and meowed. This vet takes sick pets from people all over the Brooklyn to his clinic and then leaves them all day long sick and hungry in the car while he goes to visits. The next day we brought a cat to our vet. After a detailed examination, he said that there was no infection in the ears. What was it? The desire of Dr. Polonsky to sell us more drugs and ignoring the possible side effects? Now it is painful to look at our cat, she is completely disoriented, looks with frightened eyes as if asking for help and does not understand what is happening to her. She is completely out of the usual mode and we do not know how to help her. But maybe this cry of the soul will help someone not to repeat our mistake and once again think about whom you trust your pets. By the way, since then, dr. Polonsky never even called and asked how our cat feels ..........

Alla Karpovich

Overview

(347) 666-8132
housepetcalls.com

Pet Hospital

State

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Welcome to International House Pet Calls

Introducing International House Pet Calls, a mobile veterinary service operating in Staten Island, NY, dedicated to providing convenient pet care in the comfort of your own home. As a mobile "Pet Hospital" category service, International House Pet Calls aims to eliminate the stress of traditional clinic visits for both pets and their owners.

Led by Dr. Naum Polonskiy, International House Pet Calls offers on-site veterinary consultations and treatments. The primary advantage of this service model is the convenience it offers, particularly for pet owners with mobility issues, multiple pets, or animals that experience significant anxiety when traveling to a veterinary clinic. The provided contact information for International House Pet Calls is phone number (347) 666-8132 and mobile phone number +1 347-666-8132. Their listed address is 274 Hull Ave, Staten Island, NY 10306, USA, although it's important to note that this address likely serves as a base of operations rather than a traditional walk-in clinic.

Based on available information, assessing the environment of International House Pet Calls requires understanding that the "environment" is primarily the pet owner's home. This can be a significant benefit as it allows pets to remain in a familiar and less stressful setting during examinations and treatments. However, it also means that the range of diagnostic and treatment tools available may be limited compared to a fully equipped veterinary hospital. The doctor brings necessary equipment for the scheduled visit, but complex procedures or emergencies may still require a visit to a traditional clinic.

The services offered by International House Pet Calls appear to include at-home consultations, examinations, and potentially the administration of medications. One customer review mentions the doctor providing medication for a cat with recurring dermatitis. Another positive review highlights the convenience of at-home assistance, especially for individuals with disabilities, and praises the doctor's previous successful treatment of their cat. However, it is crucial to consider all available information when evaluating the scope and quality of services.

Features of a mobile veterinary service like International House Pet Calls inherently include the convenience of house calls, potentially reducing stress for pets and owners. This model can be particularly appealing for routine check-ups, vaccinations, and minor health concerns. The personalized attention in a home setting might also allow for a more relaxed interaction between the veterinarian, the pet, and the owner.

However, one detailed negative review raises serious concerns about the practices and competence of Dr. Polonskiy. This review alleges that during a home visit, the doctor performed an ear examination without proper tools or consent, administered medication intended for dogs to a cat's ears, overcharged for the medication, and subsequently dismissed concerns when the cat developed deafness. The reviewer further claims that a follow-up veterinary examination revealed no initial ear infection. Additionally, the review describes concerning practices such as transporting multiple sick animals in a car for extended periods while making house calls. These are serious allegations that potential clients should carefully consider.

In contrast, the positive review expresses trust in the doctor and highlights the convenience and previous successful treatment of their pet. This suggests that experiences with International House Pet Calls may vary significantly.

Given the conflicting information available, it is challenging to provide definitive promotional information. However, objectively, the potential benefits of a mobile veterinary service like International House Pet Calls include:

Convenience: Veterinary care brought directly to your home, saving time and effort.
Reduced Stress for Pets: Eliminating the anxiety associated with travel and unfamiliar clinic environments.
Personalized Attention: Focused care in a comfortable setting.
Accessibility: Easier access to veterinary care for owners with mobility issues or transportation limitations.

However, potential drawbacks and serious allegations raised in a customer review must also be considered:

Potential Limitations in Diagnostic and Treatment Capabilities: Compared to a fully equipped clinic.
Concerns Regarding Competence and Practices: As detailed in the negative customer review, including allegations of misdiagnosis, improper treatment, overcharging, and neglect of animal welfare.
Variable Experiences: As indicated by the contrasting positive and negative reviews.

For local users in Staten Island considering International House Pet Calls, it is strongly recommended to weigh the potential convenience against the serious concerns raised in the negative review. It would be prudent to seek additional information, perhaps by contacting the service directly to inquire about their protocols, qualifications, and references. Furthermore, obtaining second opinions from other veterinary professionals in the area might be a wise step before entrusting the care of your beloved pets to this service. The significant discrepancy between the positive and negative feedback underscores the importance of thorough due diligence.

In conclusion, International House Pet Calls offers a mobile veterinary service that prioritizes convenience for pet owners in Staten Island. While the concept of at-home veterinary care can be appealing and beneficial for certain situations, the serious allegations made in a detailed customer review regarding the standard of care and ethical practices cannot be ignored. Potential clients should carefully consider all available information and exercise caution when deciding whether to utilize the services of International House Pet Calls.

International House Pet Calls Photos

International House Pet Calls Location

274 Hull Ave, Staten Island, NY 10306, USA

Reviews

Nov 10, 2018 · Alla Karpovich

Good dr I’m believe him. I trusted the doctor to help. This is my second time contacting. The first time they turned, he bonfire my cat and she recovered very quickly. Now I entrusted my puppy to him. Such assistance for people with disabilities is very convenient. He does everything at home. I think I correctly did that I turned to Dr. Polonsky.

Nov 18, 2019 · Kitty Lover Videos

Very knowledgeable and compassionate doctor. Helped get our cat out of a serious problem which another vet didn’t know what to do. Cares more about animals than money. Doesn’t charge crazy prices. Highly recommend

Dec 29, 2018 · Ed Reyn

Saved my dog, its a long story but there was an emergency surgery that was done, if not for him my dog would of died

Jun 01, 2020 · Diana Shilman

Very good doctor! Highly recommend

Dec 15, 2018 · N