Integrative Veterinary Services

Love this clinic! I take my two dogs here since they were puppies. My black lab has issues with her pelvis getting out of place and pee inconsistencies (she will pee in her sleep) Dr. Matt adjusts her and it helps her not pee in her sleep. A Conventional vet would not help her issue. I also had issues with conventional vets trying to over push vaccines and things my dogs do not need. IVS does not push anything or make me feel obligated to do something I cannot afford. They test my dogs vaccine levels and only give the a vaccine that presents low. The vet techs are so friendly. IVS also helped diagnose my Aussie with food allergies and he no longer is itchy or having hair loss patches. Ashley always helps me with one of my dogs while I get the other out of the car. Just Signed my third dog up for chiropractic adjustments as his hips have been bugging him since we inherited him. We love IVS and drive a hour for their services.

Dr. Matt and his staff are absolutely the best. I have been coming here for many years. I am a fitness professional and also nutritionist and my animals are my family. Dr. Matt understands this. I feed raw and I love my animals like they’re my children. He is one of the only vets in the area that can guide me along my holistic route. He is well rounded in regular veterinary medicine as well as holistic you will not be sorry driving out to see him no matter where you are located. They’re one of a kind. Thank you, Dr. Matt and your wonderful staff for the care that you’ve given me throughout the years! I appreciate you! Elissa

Dr. Matt and his staff are very kind, compassionate and knowledgeable. Dr. Matt saved my senior dog from having to have surgery with chiropractic, laser, and acupuncture work. He really knows what he is doing and I would highly recommend him. Also, his office is very soothing, comfortable and warming. My dogs love going there, as do I. A+

The folks at Integrative Veterinary Services are the best. They have some great people at the front desk as well, always super nice and helpful. You and your pets are in good hands when going here. Thanks for always being friendly, kind and helpful. Five stars for sure!

Horrible staff. I had an appointment booked for months in advance for 04/09. I have had to schedule the day off work to make the appointment for my dogs to be seen which I was happy to do as I have had a good experience with this office up until this year. I received a threatening voicemail last night, 03/19, stating that if I did not pay $400 immediately, they would cancel my appointment. This is allegedly money owed for "new pets" to be seen, however, my pets have been seen multiple times. When I called into the office on 03/20 to discuss this and advise I wouldnt have the funds available until 04/04 due to my pay schedule, Rebecca, who answered the phone was pretty much useless and not willing to ask any questions on policy or help me out. I offered to pay half of that and she told me that I was threatening her (because at this point I was frustrated, I was not yelling or anything, I was just frustrated) and became very combative. It is clear that Rebecca has zero customer service skills or advocacy. After I questioned whether or not I could pay on 04/04 (which is still before the 04/09 appointment) and asked how it made sense that I would have to pay $400 out of a $600 vet bill is reasonable she told me that I was threatening her (after she accused me of yelling at her I told her that I wasnt yelling and that I could show her what that looks like) she was going to get off the phone and have someone else call me. Additionally, I was only calling because I received a voicemail threatening to cancel my appointment without immediate payment- treating me as if I skipped out on paying a past bill or something. On the call this morning, Rebecca immediately accused me of threatening to raise my voice and then backpedled claiming to not be threatening me. It was one of the most childish and unprofessional exchanges that I have ever had from a person in a customer service position. It is clear that the staff not only lacks the discerment and intelligence to rationalize with or work with clientele but also they clearly would rather take a $600+ loss vs. wait 2 more weeks for a "down payment". In this economy, that isnt even realistic and the fact that I respectfully called to inquire about alternatives, such as paying $200 now and another $200 on 04/04, they would rather just lose all the business. I have since cancelled the appointment and will no longer be taking my dogs to this place. Horrible horrible front desk service. Good luck, Integrated. Your veterinarians are wonderful but your staff (specifically Rebecca) is doing you no service at all.