InstaVet Urgent Care & Wellness Animal Hospital - LIC Queens Pet Surgery Medical Center

I’d rate this practice a 4.5*. I have two senior dogs and two young cats and sometimes I’m at the vet 2x in the same week with multiple issues. The customer service is great, the manager Eli personally reaches out often to make sure we are all well care for, reception girls are lovely, nurses the same. I now met a lot of the vets, all of them with one exception were caring and outstanding. During my first well being visit, I got a multiple pet discount which was nice. Also a free X-ray for my dog with heart disease. My fur babies are everything to me so I expect nothing short of perfect care for them, I’m crazy demanding and I have been happy with this clinic since moving to the area. Again the 0.5 point shortage in the rating is for my one off bad experience with one vet (which I can easily avoid) and sometimes a major delay/ waiting time when my schedule is super tight. Still I know I’ll stick to this practice as I can always get an appointment and the care meets my expectations. Some of the vets are truly outstanding (sorry I’m bad with names, wish I could quote them). Confident in recommending them even if I find it pricey, I think I get what they charge for.

I had to go to instavet last Monday because my 15 year cat had eaten a rubber band. Threw it up but was now lethargic, not eating and had diarrhea. Each day I went there a totalnof 3 days we were handled very well. The staff is very nice and kind to you and your pet. They accept walk ins and emergencies. They even provide discounting for your visits. Dr. Sheintop, Dr. Nelson, Dr. Kim are amazing and did everything that was needed and that they could tonensure my cat "leo" was on a path back to wellness. Caley at the front desk was very attentive to my email and support requests. Eli in customer service was also very attentive to my needs and was able to help with the costs. Good news is that my cat is back to normal and on a new diet to help him to continue in our lives for more years to come. I appreciate all of the help, advice, medical care and more that instavet has provided us. I highly recommend visiting them if your pet needs anything. I will continue to use their services for sometime to come. Thank you instavet and staff. We appreciate you more than you know. Leia yodice and leo

Instavet has been my vet for almost 4 years now and have always been consistently professional and courteous. Always available for emergencies or just to answer questions. Extremely friendly staff and caring, professional doctors.

My cat had been battling kidney disease for the past 4 months and earlier this week his condition worsened considerably and I had no choice but to make the painful decision to put him down. I did a google search to look for a facility that would come to my home and euthanize my Leo in the privacy of our home so he could be surrounded by his familiar surroundings and not to be transported in a cage and in a car to a place he did not recognize. I came across Instavet and liked the reviews so I called. I spoke with Eugene who was very courteous and patient with me. He took down all my information and told me he would find a Vet who would make a house call. He called back within 15 minutes and I was able to schedule a Doctor for the very next day to come and help me part with my cat. Within another very short period of time the doctor called to confirm the appointment and take my payment over the phone so I would not have to deal with any of this during the procedure. After the phone call the doctor immediately confirmed with a text and passed along the things I would need in the house to help the procedure along. The following day the doctor sent me a text to let me know she was on her way. I was given a two hour arrival window the day before and she arrived on the earlier side of the window which was great. She arrived with her assistant and explained the procedure to me and allowed me to spend some time with Leo after he was sedated and before he was euthanized. LET ME SUGGEST, this is a very emotional thing to go through yourself so it would be wise to ask another family member or friend to be there to help support. This was for me a pretty traumatic procedure not because it wasn’t done with all the care and professionalism in the world, however watching a pet pass before your eyes is way more difficult and emotionally exhausting than I anticipated. The entire procedure took about 20 minutes. I would strongly recommend Instavet as they were very professional and caring and made this horrible procedure and overall experience as pain free as humanly possible. The Vet who came to my house was great along with her assistant. She helped me keep my head together as best she could as well which was not easy for me.

I took my rescue kitten found in Puerto Rico to Instavet for an eye infection and follow up visit. I chose to book with Instavet for a couple of reasons, 1. They offer free parking or they will pay for your Uber to one of their locations on your first visit. 2. They offer a 10% discount for rescued animals on your first visit. The visit surpassed my expectations. The clinic is very clean, bright, and colorful. The front desk staff is great! Dr. Ghangsa Kim is phenomenal! He is very friendly and professional. He gave us a lot of information to help us understand her conditions and provided a great plan. He was very gentle during the exam. I could tell that he loves animals. Daysi liked him too. She was very calm in his presence. UPDATE: We went for Daysi's 2nd visit yesterday. We really love Dr. Kim. He's great with her and gives us great care plans. Olivia and Valentina were her nurses and they were AMAZING! They were both great with the kitten and Valentina even gave her a little kiss. It was such a great visit. We love Instavet!