
Homeward Bound Pets Spay and Neuter Clinic
Pet HospitalOregonYamhill CountyMcMinnvilleNortheast Evans Street
723 NE Evans St, McMinnville, OR 97128, USA
4.0
Affordability 100% Customer service -100% (negative 100%) The staff is so rude that it’s funny. I get it, you’re offering a much needed service and you’re making it not only affordable but possible. Great job. But from the beginning, why would you open an affordable animal clinic if it’s not out of love for humanity. Minimally acceptable customer service should be a condition of that value. This review is exclusive for the welcoming staff!
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Overview
- (971) 267-2567
- hbpets.org
Hours
Pet Hospital
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Welcome to Homeward Bound Pets Spay and Neuter Clinic
Welcome to the introduction of Homeward Bound Pets Spay and Neuter Clinic, a pet hospital located at 723 NE Evans St, McMinnville, OR 97128, USA. As a specialized member of the 'Pet Hospital' category, this clinic primarily focuses on providing affordable spay and neuter services for the local community. You can contact them at (971) 267-2567 or via mobile at +1 971-267-2567.
Based on the available customer reviews, we can gather insights into the environment, services, features, and perceived value of Homeward Bound Pets Spay and Neuter Clinic. It's important to note that the feedback presents a somewhat mixed picture, particularly regarding customer service, alongside strong appreciation for their affordability and dedication to animal welfare.
Environment:
The reviews do not offer specific details about the physical environment of the clinic itself. There are no descriptions of the waiting areas, examination rooms, or the overall ambiance. However, one review mentions "welcoming staff," which could imply a positive and friendly atmosphere, at least in some interactions. Conversely, another review describes the staff as "so rude that it’s funny," indicating a potentially negative aspect of the clinic's environment from a customer service perspective.
Services and Features:
The name of the clinic, "Homeward Bound Pets Spay and Neuter Clinic," clearly indicates its primary service: spaying and neutering of pets. One of the reviewers explicitly praises the "affordability 100%," highlighting this as a major feature and benefit of choosing this clinic. The reviewer acknowledges that the clinic offers a "much needed service" and makes it "not only affordable but possible" for pet owners.
Beyond spay and neuter services, one review suggests that the clinic may offer other basic veterinary care, mentioning help with a dog that needed "teeth done" and assistance with fixing cats over the years. This implies that while their focus might be on spay and neuter procedures, they may also provide other essential, perhaps more routine, veterinary services.
A significant feature highlighted in one of the positive reviews is the clinic's reliance on donations to support their work, especially for those who may not have sufficient funds for pet care. The reviewer states that "donations are great for these people they really use the money for all good towards the animals." This underscores a potential aspect of their service model, where affordability is maintained through community support, enabling them to assist a wider range of pet owners.
However, a recurring theme in the feedback is the stark contrast between affordability and customer service. One reviewer rated "Customer service -100% (negative 100%)" and described the staff as "so rude that it’s funny." Another echoed this sentiment, suggesting that while the affordability is appreciated, the customer service is "minimally acceptable" and questions the motivation behind opening an affordable clinic if not driven by a love for humanity, implying a perceived lack of care in customer interactions.
On the other hand, another review directly contradicts this, exclusively praising the "welcoming staff!" And yet another speaks of "always wonderful people" and "great volunteers," expressing gratitude for their help over the years and urging others to donate because "they really do really do help us."
This divergence in opinions regarding customer service suggests that experiences may vary, or perhaps certain staff interactions are perceived differently by different individuals. However, the affordability of their core service (spay and neuter) appears to be a consistently acknowledged and highly valued feature.
Promotional Information:
There is no explicit promotional information like discounts or special offers mentioned in the reviews. However, the affordability itself acts as a strong implicit promotion, particularly for pet owners on a budget who are seeking spay and neuter services. The positive testimonials regarding the impact of donations and the help provided to those with limited funds also serve to promote the clinic's mission and the value of supporting their work.
The repeated calls to "donate to the organization if you can cuz they really do really do help us" can be seen as a form of promotion, encouraging community support to sustain their affordable services.
For local users in McMinnville, OR, Homeward Bound Pets Spay and Neuter Clinic offers a valuable service through their affordable spay and neuter procedures. If cost is a primary concern for these essential veterinary services, this clinic appears to be a strong option. However, potential users should be aware of the mixed feedback regarding customer service. While some have found the staff welcoming and wonderful, others have reported negative experiences.
The clinic's reliance on donations to maintain affordability also highlights a community-focused aspect, where support from those who can contribute helps ensure that more pets can receive necessary care. The positive stories of assistance with other minor veterinary needs suggest that their services might extend slightly beyond just spay and neuter, though this is not their primary focus.
In conclusion, Homeward Bound Pets Spay and Neuter Clinic, as a 'Pet Hospital' specializing in affordable spay and neuter services, offers a significant benefit to the McMinnville community through its pricing. While opinions on customer service vary considerably, the affordability and the clinic's role in facilitating essential procedures for pet population control and the well-being of individual animals are noteworthy. Local users prioritizing cost-effective spay and neuter services may find this clinic to be a valuable resource, and those who appreciate supporting animal welfare through donations may also be inclined to support their work.
Homeward Bound Pets Spay and Neuter Clinic Photos










Homeward Bound Pets Spay and Neuter Clinic Location
723 NE Evans St, McMinnville, OR 97128, USA
Reviews
Affordability 100% Customer service -100% (negative 100%) The staff is so rude that it’s funny. I get it, you’re offering a much needed service and you’re making it not only affordable but possible. Great job. But from the beginning, why would you open an affordable animal clinic if it’s not out of love for humanity. Minimally acceptable customer service should be a condition of that value. This review is exclusive for the welcoming staff!
Apr 18, 2025 · Bakr AlkarawiAlways wonderful people to take care of you and your animals if you don't have money to help you out but donations are great for these people they really use the money for all good towards the animals and I appreciate everything you've done for me over the years fixing my cats and helping me with my dog that need to teeth done and I just wonderful wonderful people great volunteers . Thank you to everyone that works in homeward bound you guys are wonderful great people your angels Just a couple of my babies that they've helped me with over the years. Please donate to the organization if you can cuz they really do really do help us and we love our animals and we love people that can take care of their animals thank you everyone
Mar 12, 2025 · MelissaThe most caring and helping vet I ever been to. They are the best. I brought my cat Meeko here and couldn’t be happier. I love my cat 🐈⬛ so much.
Dec 04, 2024 · Rose Nguyenvery good experience! everything was free too! my cat did not and still doesn’t show any signs of stress or change after being fixed. i would definitely recommend! very nice people and they adored my babygirl🤍
Oct 23, 2024 · JAda PemberIt was great working with Esther under licensing department and others in the office were kind and nice in person. However, I was accidentally charged more than I should have for one of my dogs last year in October. She was quick to fix the paperwork and left me a voicemail letting me know that she was working on getting this resolved and getting a refund. It’s been just over a year and I have followed up numerous times with Esther via email. The last update was October 14th when she expected have an answer the following week. I am frustrated and disappointed trying to get a refund for over year and there’s been no resolution.
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