Hollis Animal Clinic - Thomas B Wesley DVM

Located at 20 Little Falls Road in Hollis, Maine, Hollis Animal Clinic, led by Thomas B. Wesley DVM, functions as a local Pet Hospital providing veterinary care to the community. The clinic aims to serve the needs of pet owners in Hollis and the surrounding areas, offering a range of services for animal health and well-being.

Hollis Animal Clinic can be reached by phone at (207) 929-8989 or via mobile at +1 207-929-8989. While specific operating hours are not provided in the given information, veterinary clinics typically operate during standard business hours on weekdays, and sometimes on Saturday mornings, to accommodate routine appointments and urgent care needs. It is advisable for individuals to contact the clinic directly to confirm their current operating hours and to schedule appointments.

Based on the provided customer reviews, the client experience at Hollis Animal Clinic appears to be varied. One customer describes a situation where they felt their pre-visit instructions regarding the purpose of their cat's visit (specifically, to get X-rays for hip issues) were not fully followed, leading to unnecessary tests. This suggests that communication and internal coordination regarding patient needs might be an area of focus for the clinic. The sentiment conveyed is one of dissatisfaction with the communication process, particularly when the treating doctor, identified as "Dr. Doug," reportedly acknowledged a "conflict in the stories" but did not contact the owner for clarification.

Another review points to a breakdown in long-term client relationships. This client, after years of loyal service, describes a negative experience involving an alleged misdiagnosis and a subsequent termination of their relationship with the clinic. This review highlights concerns regarding accountability and conflict resolution, suggesting that in some instances, the clinic's response to client dissatisfaction has led to a perceived lack of compromise or apology from Dr. Wesley.

These accounts indicate that while the clinic serves its purpose as a veterinary facility, the atmosphere and client interaction, at least for these specific individuals, have been less than ideal, impacting their perception of the clinic's attentiveness and client-focused approach. The reviews suggest a need for improved clarity in communication channels and a more proactive approach to addressing client concerns and perceived errors.

As a Pet Hospital, Hollis Animal Clinic would typically offer a range of general veterinary services. While the provided reviews do not detail a comprehensive list of services, they do offer insights into some of the procedures and types of care that are, or should be, available:

• Diagnostic Imaging (X-rays): One review explicitly mentions the client's intention to get X-rays for their cat's hip issues. This indicates that the clinic is equipped to perform radiographic imaging, which is a standard diagnostic tool in veterinary medicine for assessing skeletal health, internal organs, and other conditions.

• Laboratory Diagnostics (Bloodwork): The review also mentions "bloodwork that was performed, unnecessarily, to check for diabetes." This confirms that the clinic conducts in-house or utilizes external laboratory services for various blood tests to diagnose or rule out conditions like diabetes, kidney disease, liver issues, and more.

• General Examinations and Consultations: The mention of "going in to the exam room" and discussions about the cat's health imply that the clinic provides routine physical examinations and consultations for diagnosing and managing pet health concerns.

• Treatment of Medical Conditions: The discovery of the cat's hip disease via X-ray suggests the clinic's role in identifying and potentially guiding treatment for various medical conditions, even if the initial diagnostic process was contentious for the client.

It's important to note that the primary purpose of the clinic, as a Pet Hospital, is to provide care for common companion animals, typically dogs and cats. A general practice veterinary clinic usually handles vaccinations, preventive care, dental care, common surgeries (like spaying and neutering), and management of acute and chronic illnesses. However, based solely on the provided information, a comprehensive list of all services beyond diagnostics cannot be objectively detailed.

Based on the customer feedback, certain features and aspects of Hollis Animal Clinic's approach to care can be discerned, though some are presented through the lens of client dissatisfaction:

• Availability of Diagnostic Tools: The clinic has access to essential diagnostic equipment such as X-ray machines and capabilities for blood testing, which are fundamental for diagnosing various animal health issues.

• Veterinary Staff: The clinic employs veterinarians, including Dr. Thomas B. Wesley (the DVM in the name) and a Dr. Doug, as well as support staff who interact with clients and pets.

• Challenges in Communication and Patient Intake: A significant feature highlighted by the reviews is a perceived breakdown in communication during the patient intake process. The first review indicates that pre-visit instructions from the owner were not effectively conveyed or prioritized, leading to tests that the owner deemed unnecessary. This suggests that the clinic's system for incorporating owner input into the pet's chart and treatment plan might require refinement.

• Client Conflict Resolution: The reviews bring into question the clinic's approach to resolving client dissatisfaction. The first review describes a veterinarian stating it was "not his job to police everybody that brings in the animals" regarding conflicting information, and a perceived lack of effort to clarify with the owner, who is responsible for the bill. The second review explicitly states that instead of offering "compromise or solution" or an apology for a misdiagnosis, the clinic's response was to "dump us as patients and tell us to find another vet." This suggests a challenging experience for clients when issues or disagreements arise.

• Impact on Client Relationships: For the reviewed clients, what were previously long-standing relationships with the clinic ("My family and I have been bringing our animals... here for years" and "After years of loyal service") have been negatively impacted, leading to expressed dissatisfaction and the termination of patient care in one instance.

These features, as conveyed through the negative experiences of some clients, suggest that while the clinic provides veterinary services, the interpersonal and communication aspects of their client care may not consistently meet all client expectations.

Based solely on the provided information, there are no explicit promotional details, special offers, or marketing campaigns from Hollis Animal Clinic. The nature of the reviews also does not provide insight into any positive promotional efforts. Generally, a Pet Hospital would rely on its reputation, client testimonials, and potentially online presence (website, social media) to attract and retain clients. However, the existing reviews primarily highlight areas of client dissatisfaction rather than promotional strengths.

In a scenario where a clinic faces such feedback, the most effective "promotion" would involve demonstrating a commitment to addressing the concerns raised, improving communication protocols, and fostering stronger client relationships. Without direct promotional information, an objective introduction can only highlight the clinic's basic contact details and address the client experiences as presented. The reviews indicate that, for these clients, the clinic's actions have resulted in a significant decline in their satisfaction and trust, which would naturally impact word-of-mouth promotion within the local community.