
Hillcrest Animal Hospital
Pet HospitalIllinoisWinnebago CountyRockfordNorth Alpine Road
227 N Alpine Rd, Rockford, IL 61107, USA
4.0
Took my dogs for a wellness visit today I specifically asked for Dr Long when making my appointment as he is more knowledgeable and knows about my dogs. To my surprise I was scheduled with Dr Hall and although she is nice I feel like all I should of paid for was the shots mainly because when I addressed some concerns she said absolutely nothing and I wasn’t even asked if I had any concerns. I was not pleased they should tell you who you’re being scheduled with. This is nothing personal the doctors are all friendly but I do prefer only Dr Long even though I’ve only been there a few times I don’t ever leave questioning anything
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Overview
- (815) 398-9313
- hillcrestanimalhosp.net
Hours
Pet Hospital
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Welcome to Hillcrest Animal Hospital
For local residents in Rockford, IL, seeking a trusted "Hospital" for their pets, Hillcrest Animal Hospital, located at 227 N Alpine Rd, has a long-standing presence in the community. Customer reviews offer insights into their services, staff, and overall care.
One customer, who brought their dogs for a wellness visit, expressed a preference for Dr. Long due to his knowledge of their pets. However, they were scheduled with Dr. Hall and felt that while she was nice, their concerns were not adequately addressed, and they believed they primarily paid for the vaccinations. This review also highlighted a desire for better communication regarding scheduled doctors.
In contrast, another long-term customer shared a deeply positive experience spanning many years. They recounted a critical situation where their Border Collie developed kidney failure after a spay procedure elsewhere. Hillcrest Animal Hospital, particularly Dr. Mercer, provided attentive care over many days and weeks, ultimately contributing to the dog's recovery. Even after Dr. Mercer's retirement, their rescued dogs continue to receive care at Hillcrest under Dr. Hall. This customer strongly reassures others that their pets will be "well taken care of by everyone you meet at Hillcrest" and specifically mentions Jamie at the front desk as being welcoming.
Based on these reviews, Hillcrest Animal Hospital offers a range of veterinary services, including wellness visits and treatment for serious illnesses. The hospital has a history of dedicated care, as evidenced by the long-term customer's experience. While the preference for specific doctors exists, and there was a concern raised about communication regarding appointments and addressing concerns, the overall sentiment, particularly from a long-standing client, emphasizes the caring nature of the staff. If you are a local user in Rockford, IL, seeking veterinary care, Hillcrest Animal Hospital is an established option with experienced staff. You can contact them at (815) 398-9313 or +1 815-398-9313 for appointments or further information. Don't forget to say hello to Jamie at the front desk!
Hillcrest Animal Hospital Photos










Hillcrest Animal Hospital Location
227 N Alpine Rd, Rockford, IL 61107, USA
Reviews
Took my dogs for a wellness visit today I specifically asked for Dr Long when making my appointment as he is more knowledgeable and knows about my dogs. To my surprise I was scheduled with Dr Hall and although she is nice I feel like all I should of paid for was the shots mainly because when I addressed some concerns she said absolutely nothing and I wasn’t even asked if I had any concerns. I was not pleased they should tell you who you’re being scheduled with. This is nothing personal the doctors are all friendly but I do prefer only Dr Long even though I’ve only been there a few times I don’t ever leave questioning anything
Apr 11, 2025 · Dana KaltvedWe have been coming to Hillcrest for our Pets care for many years!! Our Beautiful Border Collie went into kidney failure after a Spay procedure elsewhere. We took her to the Emergency Vet and then to Hillcrest! Dr. Mercer kept a watchful eye on her for many days, and Weeks!! It took a lot of home care as well but she was eventually a happy healthy Girl. Cancer eventually took her away from us so we rescued 2 dogs & they too are under the care of Hillcrest & Dr. Hall as Dr. Mercer retired. Rest assured your babies will be well taken care of by everyone you meet at Hillcrest. Say hello to Jamie at the front desk when you arrive!!!
Jun 23, 2024 · Paul HandlinI have always had pleasant experiences with everyone there. Our lil crew been going there since the day I got them.
Feb 12, 2025 · Bully CumbaJaxx & I, would like to express our gratitude for taking such good care of him through out his time with Hillcrest. Thank you for patience w/ me. As this is not a place I visit often. The staff were very caring and compassionate. Sincerely Jaxx😻 & Paula
Sep 23, 2024 · Paula R. WinterfeldI took my pug to hillcrest animal hospital.. And got the pleasure of meeting Dr.long ..he is such an awesome guy:) my pug had eye and nose surgery.. And it went exceptionally well. I took him in for what I thought was a rough play injury to his eye with my other dog.. After examining Frankie, Dr long realized that his situation may need more attention than just some eye drops.. Having his nose widened for easier breathing and his eyes done to prevent any further damage to the eyeballs... From an eye condition , he had that I was not even aware of. He is 9 years old and has always been well cared for.. So I never saw the warning signs, but Doctor Long did.. And thanks to him he probably saved frankie's vision. And believe it or not for 2 surgeries...The price was very very fair..He's just a really cool doctor. Very knowledgeable and compassionate.. and made us feel very comfortable and at ease every step of the way. I called Monday morning after the surgery with a few concerns...And he was there for me at 8:30 in the morning.I was so grateful. I have recommended him to several people in the last few days who have asked about how Frankie is doing .visiting dr. Long is the best thing you can do for your own mental well being and your pet. As for the ladies at the front counter , they are so sweet and very attentive to your needs , your fears and your time. There is sometimes a wait when you call , but when they answer..you are their priority. One thing to remember when visiting this hospital is that they do care even if they are very busy.I recommend being patient with them while they are taking care of other patients.Because it will be well worth the time of you and your pet when your turn comes:)
Feb 10, 2025 · Lori WilliamsPet Hospital

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