Highlands Veterinary Center

They have been absolutely amazing with my dog Jade, I've had to bring her in twice so far in this last month for a lump under her tail. Dr. Hood and her team did everything possible to make me and my dog feel more comfortable. Her vet techs were extremely nice and helpful as well, my dog is definitely not the easiest at vets because she's so anxious and they always take their time to make sure that she's as comfortable as she can be while being examined. They are a bit more expensive but honestly it's 100% worth it to have someone that genuinely cares for animals and wants to make sure they are in great health. The receptionist have also been extremely nice and always give me a breakdown of the prices of what they are going to do before they do it so I know about how much I'm getting charged before she ever goes back for her visit!

I don't know how the rest of the vets are but let me tell you about an experience with Dr Hood that I never got an apology. Nice lady. I trusted her. So did my family,..when she told my family that she had talked to me and I supposedly told them not to treat a condition that had led to an agonizing death of a beloved pet. I loved this vet . I trusted this vet. I thought there must have been a miscommunication since I obviously wanted this animal treated. I called the clinic and, after receiving the message for treatment, she left without returning a phone call. I loved this vet. I trusted this vet. I asked that the clinic call her and ask for medication. There must be a mistake because this vet was wonderful. Still, here was this little life slipping away, writhing in pain for lack of a medication. I called the ERS in the area. Everyone was at capacity. I would have to go to Washington DC for a vet. So we left but by the time we got there, they were at capacity and so was everyone else. We headed home and our little fur angel died in agony. Our baby may have been bound to cross that rainbow bridge but, Dr. Hood, did it have to be in that much pain. Again, a situation that occurred because she lied and said I approved of not treating a problem. She never apologized to

Love these guys! They took very good care of my Stan when he got pneumonia last year. He’s now doing great!

Our cranky, geriatric fur boy woke up during the night in intense pain and screaming. We were able to get them into Highland the next morning and he was seen by very kind and caring staff. Dr. Samuel was wonderful with him. he was quickly diagnosed with a ruptured disc and given some pain medication. Between taking him to our chiropractor the next day and making sure he got lots of rest, he is fit as a fiddle again, spreading his grumpiness from room to room just like he used to!

Everyone was wonderful. I appreciated Carmen and Rhonda for getting us in and out quickly. Dr. Springer was very friendly. Glad I found a new clinic!