
Fullerton Hills Pet Clinic
Pet HospitalCaliforniaOrange CountyFullertonRosecrans Avenue
1144 Rosecrans Ave, Fullerton, CA 92833, USA
4.0
I’ve become increasingly frustrated with the lack of professionalism and care at this facility, and my most recent experience was the final straw. The staff is consistently understaffed and unorganized, with one particular individual, Desiree, standing out as especially rude and condescending. I had scheduled an appointment to have my dog’s teeth cleaned and groomed simultaneously. Desiree specifically instructed me to drop off my dog by 8 a.m. and asked that she had no food or water after midnight the night before. I complied with these instructions, expecting my dog to be well taken care of. However, when I hadn’t received any updates by 12:45 p.m., I called to check on her. After being placed on hold multiple times, I was finally informed that absolutely nothing had been done – no teeth cleaning, no grooming. My dog had been sitting in a cage for over four hours without water, which is deeply concerning given the instructions I was given. When I asked why nothing had been done, I received no valid explanation. Desiree offered a dismissive excuse about walk-in emergencies taking precedence, which, while understandable, does not explain why the grooming hadn’t been done. When I pointed this out, her response was evasive and patronizing. She even had the audacity to tell me that not having water for 24 hours wouldn’t harm my dog, which is entirely unacceptable. To add insult to injury, she claimed walk-in appointments were given priority over my scheduled one. Her attitude throughout our conversation was dismissive and insincere, and this isn’t the first time I’ve encountered her unprofessional behavior. I’ve been considering finding another vet for some time due to her attitude, and after this experience, I’ve made up my mind. I can no longer trust this facility with my dog’s care and will be taking my business elsewhere.
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Overview
- (714) 879-4380
- www.facebook.com
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Pet Hospital
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Fullerton Hills Pet Clinic Introduce
Fullerton Hills Pet Clinic, located at 1144 Rosecrans Ave, Fullerton, CA 92833, USA, serves the local community as a Pet Hospital, providing veterinary care services and potentially offering related goods for sale. They can be contacted at (714) 879-4380 or via mobile at +1 714-879-4380. Understanding the environment, services, and features of a veterinary clinic is crucial for pet owners seeking the best care for their animals. While direct information about the clinic's ambiance and facilities isn't readily available online, insights can be gleaned from customer experiences.
One customer review describes a negative experience, citing concerns about understaffing, disorganization, and unprofessional behavior from a specific staff member. This review details a scheduled appointment for teeth cleaning and grooming that was reportedly not performed after the dog was kept for over four hours without water. The customer expressed dissatisfaction with the lack of explanation, dismissive attitude, and perceived prioritization of walk-in appointments over scheduled ones. This account highlights the importance of efficient scheduling, clear communication, and professional conduct in a veterinary setting.
In contrast, another review offers a long-term positive perspective, stating that Dr. Cho and the staff are "awesome" and have been providing compassionate care for over 40 years. This customer emphasizes the caring nature of the staff towards both pets and their owners. Such a long-standing positive relationship suggests a history of reliable and satisfactory service for some members of the community.
Based on the general nature of a Pet Hospital, Fullerton Hills Pet Clinic likely offers a range of essential veterinary services. These typically include:
- General Wellness Exams: Routine check-ups are fundamental for maintaining your pet's health, involving physical examinations, and discussions about nutrition and preventative care.
- Vaccinations: Protecting pets from common and potentially serious diseases through tailored vaccination schedules is a standard service.
- Parasite Prevention: Offering medications and advice to prevent and treat fleas, ticks, heartworms, and other internal and external parasites is crucial for pet health.
- Dental Care: Services ranging from routine dental cleanings to addressing more complex dental issues are usually provided to maintain oral health, which is linked to overall well-being.
- Diagnostic Services: The clinic likely has the capability to perform diagnostic tests, which may include blood work, urine analysis, fecal exams, and potentially imaging techniques like X-rays to help diagnose illnesses.
- Surgical Procedures: Common surgical procedures such as spaying and neutering, as well as other soft tissue surgeries, are often offered.
- Microchipping: Providing a permanent identification method for pets is a standard service in many veterinary clinics.
- Nutritional Counseling: Offering guidance on appropriate diets for different life stages and health conditions is an important aspect of pet care.
- Treatment of Illnesses and Injuries: Addressing acute and chronic health issues with appropriate medical and supportive care is a primary function of a pet hospital.
Features that might be expected at Fullerton Hills Pet Clinic include a comfortable waiting area for pet owners, clean and well-equipped examination rooms, and potentially separate areas for different types of animals to minimize stress. The presence of experienced veterinary professionals and a caring support staff are also key features that contribute to the quality of care.
Promotional information for Fullerton Hills Pet Clinic is not available in the provided text. However, many veterinary clinics periodically offer promotions such as discounts on specific services (e.g., vaccinations, dental cleanings), new client specials, or packages for preventative care. It would be beneficial to contact the clinic directly to inquire about any current offers or wellness plans that might be available.
The contrasting customer reviews suggest that while some clients have had long-standing positive experiences with Fullerton Hills Pet Clinic, others have encountered significant issues regarding professionalism and service delivery. Potential local users should consider these differing perspectives when making decisions about their pet's care. It is always advisable to communicate directly with the clinic to understand their current practices, staff, and protocols.
Choosing a local Pet Hospital involves considering factors such as the range of services offered, the clinic's environment, the professionalism and compassion of the staff, and the overall reputation within the community. While one review raises concerns about these aspects at Fullerton Hills Pet Clinic, the other indicates a history of positive experiences. Prospective clients may want to seek further information or perhaps visit the clinic to form their own impression.
In conclusion, Fullerton Hills Pet Clinic in Fullerton, CA, operates within the Pet Hospital category and offers veterinary services to the local community. Based on available information, the clinic has received both long-term positive feedback and a recent negative review highlighting concerns about professionalism and service. Potential clients are encouraged to contact the clinic directly at (714) 879-4380 for more information about their services, environment, and current practices to determine if it meets their pet care needs.
Fullerton Hills Pet Clinic Photos










Fullerton Hills Pet Clinic Location
Fullerton Hills Pet Clinic
1144 Rosecrans Ave, Fullerton, CA 92833, USA
Get directionsReviews
I’ve become increasingly frustrated with the lack of professionalism and care at this facility, and my most recent experience was the final straw. The staff is consistently understaffed and unorganized, with one particular individual, Desiree, standing out as especially rude and condescending. I had scheduled an appointment to have my dog’s teeth cleaned and groomed simultaneously. Desiree specifically instructed me to drop off my dog by 8 a.m. and asked that she had no food or water after midnight the night before. I complied with these instructions, expecting my dog to be well taken care of. However, when I hadn’t received any updates by 12:45 p.m., I called to check on her. After being placed on hold multiple times, I was finally informed that absolutely nothing had been done – no teeth cleaning, no grooming. My dog had been sitting in a cage for over four hours without water, which is deeply concerning given the instructions I was given. When I asked why nothing had been done, I received no valid explanation. Desiree offered a dismissive excuse about walk-in emergencies taking precedence, which, while understandable, does not explain why the grooming hadn’t been done. When I pointed this out, her response was evasive and patronizing. She even had the audacity to tell me that not having water for 24 hours wouldn’t harm my dog, which is entirely unacceptable. To add insult to injury, she claimed walk-in appointments were given priority over my scheduled one. Her attitude throughout our conversation was dismissive and insincere, and this isn’t the first time I’ve encountered her unprofessional behavior. I’ve been considering finding another vet for some time due to her attitude, and after this experience, I’ve made up my mind. I can no longer trust this facility with my dog’s care and will be taking my business elsewhere.
Oct 03, 2024 · J KDR. Cho and his staff are awesome. Have been taking my zoo to the clinic for over 40 years. The staff is compassionate and care for the pets and people that bring their pets to the clinic.
Jun 12, 2023 · bowdoin swensonKindness, professionalism, honesty and value are just a few of the words I can think of to describe this wonderful Clinic, the staff at Fullerton Hills Pet Clinic has got me through several life spans of beloved pets with dignity integrity and wisdom. Can I say more? I highly recommend this veterinarian office
Mar 13, 2020 · Shoe ShoeMy dog Dolce is 18 years old dog, always treated by this vet. Workers are very kind. There is a Korean lady worker, Michelle, she is amazing. Doctor never have been overcharged and over-treatment. I trust this Vet. Highly recommend!!! 👍
Nov 19, 2023 · Seou LeeCome here if you wanna be hopelessly misled. The staff is nice, except they weren't helpful with me. My first visit was optimistic since we were prescribed eye and throat medication. 2 weeks later, her condition worsened and I called in to see if they could recheck her since I felt the first diagnostic was wrong. The doctor sees me for 2 minutes, doesn’t answer any of my simple questions or concerns besides saying he hears a heart murmur (he forgot to address her eye issue lol). He also didn't ask me anything about her! Then I was told that he can’t give me the right medication without paying for a $300 X-ray. Okay sure, but you have no leads as to what it could possibly be? Then he hands me off to a nurse who happily charges me $54 for a recheck ("$10 cheaper than a normal visit!") - even though they gave me useless medication during our first visit & zero advice on my situation now besides asking I do an x-ray. They couldn’t answer any of my concerns or questions as if it was impossible to have any thoughts without an x-ray. If you have a real emergency, I’d pass on this scam of a clinic.
Aug 29, 2024 · Andrew M. KimPet Hospital

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