Franklin Falls Animal Clinic

Franklin falls has never failed our family of five cats and one dog. They’ve always been accommodating with last minute drop offs (which most vets I’ve found don’t do) for emergencies that don’t warrant the hospital. The front desk staff is always informative and sweet, making you feel very welcome. Also love love love Dr. Mullen!!!

We started taking my cats here at the beginning of the year after a recommendation from a neighbor. One of my cats has had ongoing ear infections and this was the first time a vet suggested to bring him back to check to make sure his infection has cleared up. Dr. Mullen made sure to continue checking on him to make sure that his ear infection was all the way cleared up. She then did a dental cleaning for the same cat who needed a couple of extractions. My cat is noticeably feeling better and feeling more playful due to the care that he has been receiving from the team and Dr. Mullen! Couldn’t recommend more!

This clinic helped me understand my options and gave great advice after a stray cat gave birth on our back porch! They were very compassionate and helpful. If we ever get a permanent pet, I'll try here first.

Very disappointed in this clinic. I have been a client for a long time and paid every service in full only to not have my calls returned timely. It is like a great favor to me when I am given drop off appointments (which cost extra). Then when I am given medication and told to call for a refill, my call was NOT returned timely so this antibiotic that is required every 12 hours isn't given and he backslides (as expected). I was told I need to pay for another appointment and be forced to pay for an expensive injection, and that if I am not willing to do that for the exact same skin infection that I need to find a new clinic. I have never had a vet office tell me to complete a course of antibiotics and then get angry when I follow instructions and request the refill and demand another visit! I don't appreciate being lied to or milked for money at the expense of my dog who is suffering to have to restart treatment because the medication wasn't refilled as prescribed. Money seems to matter more than my pet. I was told the doctor is too busy to speak to me by Erin. I hope she knows you tell people to call for refills then invite them to never return as a client when they do! I have not had any issue with the doctor herself, but her staff speaking to me on her behalf have been unprofessional and make demands on me that aren't appropriate. At their recommendation, I will be taking my dog and my money to a clinic that returns calls and completes a course of treatment that was recommended and paid for in full.

Long story short, they wanted to charge $200/month for some medicine my dog really didn’t need for some weird condition they diagnosed him for. I took my dog to another vet and they said as long as he’s behaving normally he’s fine, so they saved me a ton of money and worry. Franklin Falls holds your pet all day whenever you drop them off in the morning and sometimes we didn’t get our pet back til 11 pm. Took my cat to get a rabies vaccine and they said she had a lump in her stomach, and wanted to charge $400 for an x-ray. Human x-rays don’t even cost that much!! Overall, they just seem money hungry. Went with another vet and haven’t had any issues like this.