Foxmoor Veterinary Clinic

Always have a great experience going here! They are cheaper than a lot of other great vets. I use to use them for when my vet was full but now Foxmoor is my cats primary! The staff is very caring and friendly. I love that I can text them to set up appointments or ask questions. So convenient! They also always have openings within 24 hours. I was use to waiting days or even weeks before at other vets. Will continue to come back. Plus, they love to see Apollo!

Only bring your animal here if you wish to waste money, receive poor care, and be disregarded by an unprofessional office manager named Karen. Ironic name isn’t it? Their prices have risen exorbitantly over the last few years while their quality of care has taken a nose dive. They spend 2 minutes with your pet, basically giving them a once over. They ignore your concerns and don’t take into consideration any of the information you tell them about your pets condition. They are not proactive at all in the way they exam your pet and fail to discuss very basic things regarding your pet’s overall health. I didn’t realize how truly pathetic the level of care is until I took my pet to another clinic. There I was met with kind staff, an attentive vet that was thorough with their care, and was provided a wealth of information regarding my pet’s condition. All at a slightly more affordable price! With Foxmoor, it seems they are less concerned with making sure your pet is happy and healthy, but more so eager to hand you the bill and send you on your way. Although I have my concerns with their care, the absolute dismissiveness and unprofessionalism displayed by the office manager Karen is what truly prompted me to write this review. When I tried to discuss my grievances it was hard to even get Karen on the phone. She was happy to let the receptionist and vet tech deal with me, essentially hand waving my concerns and leaving employees (who should not be forced to deal with a client’s grievances that they can ultimately do nothing about) to go back and forth delivering her messages of hollow explanations to me. I wanted to refrain from “shooting the messenger” and had to ask several times over to speak to Karen. When finally on the phone, she is extremely condescending and met my concerns with what essentially boiled down to “we did nothing wrong” with an added air of “who cares if you’re upset, we will do nothing about it, and frankly here’s a list of why YOU’RE actually wrong”. Tsk tsk Karen… Now you know this isn’t how you keep clients. Your response was pitiful. You really couldn’t give me any leeway on truly acknowledging the issues I had with your facade of a properly run vet clinic. To wrap this all up, I’ve besmirched Foxmoor’s name to essentially everyone in my life who has a pet, and encouraged them to tell everyone they know not to use their services unless they want to shell out money and receive next to nothing of value in terms of care. As for Karen, and I know you’re reading this girl; if I can be completely honest, if I can truly bear my heart and soul in this review, I wish the worst for you. Run a better business and see if you can buy a better attitude because you certainly weren’t born with it. And with that I bid you adieu! Happy New Year :) P.S - I see you like to be catty in the replies Karen.. save it and know how to shut your mouth for once.

Brought my uncles cats in for grooming and nail trims. From the time we went through the door we were made comfortable and Yoana did an amazing job without having to use any sedation. I wish I had gotten the name of the wonderful lady at the front desk so I could name her here as well. Will definitely recommend Foxmoor and Yoana to my friends and family with pets.

We love Foxmoor, the staff and Doctors are always so wonderful with my animals! We recently rescued a barn cat, Benjamin and has received nothing but the best treatment! Thank you Foxmoor!

I love Foxmoor!!! They know my dog the minute I walk in, and we always feel welcome. We love our vet as well, who takes the time to talk with us and answers all questions we have with patience.

Update on 5-star review from last year: The mismanager there (aptly named karen) is combative and while she doesn’t deal directly with pets, she still compromises their care by her inability or unwillingness to read their own in-house vet reports. Then when you approach her about one of these many issues (or the shady out-of-state prescription company they now partner with) she gaslights you and blows up, blaming you instead of demonstrating any accountability. It’s a waste of time, energy, patience and money and to such an alarming degree it’d be laughable if it weren’t so consequential. I’m taking my 2 cats to oswego vet (Dr Sullivan was our fav and he left here too) and my mom is switching her cat and 2 dogs there as well. Looking at other reviews here and the passive-aggressive (or just aggressive!) responses wherein Karen never apologizes for anything nor takes any responsibility, it’s little wonder Foxmoor went from a 5-star review just last year to losing 5 more animal clients between just me and the 1 person I previously recommended here years ago. But it’s not just me cause others have abandoned this place like the sinking ship it is so at least if you must go here, you’ll have no trouble getting an appointment. Maybe the 1 vet that remains is competent and compassionate but you’d never know that from the front desk person who is literally a customer repellent by harassing and verbally abusing the customers….Not sustainable business practices to say the least.