Enchanted Mountains Urgent Veterinary Care

Enchanted Mountains Urgent Veterinary Care, located at 700 W State St, Olean, NY 14760, USA, serves as a crucial resource for pet owners in the Southern Tier Region of upstate New York. Operating under the "Pet Hospital" category, this facility specializes in urgent care for sick and injured pets, bridging the gap when primary family veterinarians are closed or at their busiest. Their mission is to work in collaboration with both family veterinarians and specialists to ensure the best possible outcomes for pets in need of immediate attention.

For communication and scheduling, Enchanted Mountains Urgent Veterinary Care can be reached by phone at (716) 257-4830 or via mobile at +1 716-257-4830. Texting is noted as the preferred method for pre-arrival questions and prompt responses. The hospital operates seven days a week, including weekends, from 10:00 AM to 8:00 PM, making it highly accessible for emergencies that often occur outside of regular business hours. This consistent availability addresses a significant need in the region, as it is reportedly the only emergency vet clinic within a 1.5-hour drive of Olean.

Enchanted Mountains Urgent Veterinary Care aims to provide an environment that is as comfortable as possible for both pets and their owners, particularly given the stressful nature of urgent care visits. They are equipped with separate waiting areas for cats and dogs, a thoughtful feature designed to reduce anxiety for feline patients, who can often be more stressed by the presence of dogs. This segregation helps to ensure a calmer experience for all animals during their wait.

Upon arrival, the process is streamlined to prioritize immediate pet assessment. Clients are encouraged to text or call upon arrival, and pets are often taken directly to the treatment area by the staff. This quick transition aims to minimize stress for the pet and allow the medical team to begin evaluating the patient promptly. The clinic also features a "people-only" waiting area with comfortable seating and refreshments, acknowledging the emotional strain on pet owners. Furthermore, a quiet, comfortable room is available for private needs, such as nursing pets or for owners to find a moment of peace, emphasizing their commitment to emotional support during difficult times. The clinic utilizes a fully paperless and cloud-based record system (Instinct), which streamlines operations and allows for efficient patient tracking from check-in to discharge, enhancing overall patient care and administrative efficiency.

Enchanted Mountains Urgent Veterinary Care provides a focused range of services tailored to urgent and immediate pet health needs. Their primary goal is to resolve minor to moderate health concerns and injuries, and to stabilize severe illnesses or trauma to improve chances of survival should a referral to a more intensive care facility be necessary. They also provide compassionate and timely humane euthanasia when appropriate, offering support during end-of-life decisions.

The diagnostic capabilities at Enchanted Mountains Urgent Veterinary Care are robust and designed for rapid assessment. They feature a full in-house laboratory capable of performing a wide array of tests, including Complete Blood Count (CBC), Chemistry panels, Blood Gas analysis, Urinalysis, Coagulation profiles, Cytology, and Fecals. This immediate access to results is critical in urgent care situations, allowing for quick diagnoses and treatment plans. Advanced imaging includes digital radiography (X-rays) for whole-body imaging, with the option for specialist review, and ultrasound for detailed internal examinations. The clinic also uses a Tonopen for ocular diagnostics, including checking intraocular pressure.

Surgical services are provided on a case-by-case basis, addressing both minor procedures like laceration repair, wound treatment, and abscess drainage, and major surgeries when feasible. The clinic is equipped with a full surgical suite to facilitate these procedures. Other vital capabilities include Blood or Plasma Transfusions (when available), Neonatal Intensive Care Unit (NICU) services, Oxygen Therapy, and the provision of plasma products and Intralipid. They also maintain an in-house pharmacy for immediate access to necessary medications and an IV fluid warmer for patient comfort and care.

It is important to note that Enchanted Mountains Urgent Veterinary Care, as an urgent care facility, does not offer routine wellness or maintenance care, general dentistry, or overnight hospitalization. Their model is similar to a human urgent care clinic, providing immediate attention to acute issues and referring more complex or long-term care to primary veterinarians or specialized emergency hospitals.

Enchanted Mountains Urgent Veterinary Care distinguishes itself as the first practice in the Southern Tier Region specifically focused on urgent care for sick and injured pets. This specialization addresses a critical need for accessible immediate veterinary attention in the area, particularly when other clinics are closed. Their operational hours, extending from 10 AM to 8 PM daily, including weekends, are a key feature that makes them highly accessible.

The clinic is owned by Dr. Katie Gies, who has extensive experience in emergency medicine since 2006. Her leadership, coupled with a staff of licensed technicians, assistants, and receptionists, ensures a professional and supportive environment. The team is described as friendly and accommodating, with a strong focus on compassionate care, even when faced with challenging medical cases. Their commitment to clear communication is evident in their process: after an initial exam, the veterinarian communicates findings and discusses diagnostic and treatment options with the owner, ensuring transparency and collaborative decision-making.

The facility is described as "well-equipped" with modern technology, including IDEXX in-house lab equipment for rapid and comprehensive diagnostics, Sonoscape ultrasound, and digital X-ray. The ability to handle a variety of cases from minor to complex, with a typical caseload of 20-30 cases per shift, highlights their capacity and experience in urgent care scenarios. The clinic's operational model means no on-call or overnight shifts for their staff, which can contribute to a more focused and well-rested team during their active hours.

Enchanted Mountains Urgent Veterinary Care's primary promotional strength lies in its unique position as a dedicated urgent care facility in a region with limited immediate veterinary options. Their availability during hours when primary vets are often closed is a significant draw. While specific promotional offers aren't detailed, their commitment to working with family veterinarians and specialists demonstrates a collaborative approach to pet health within the broader community, enhancing their reputation as a reliable referral center.

Client reviews offer a mixed but informative perspective. One review, dated March 15, 2025, expresses significant dissatisfaction, citing a perceived lack of a definitive treatment plan, insufficient immediate interventions (such as IV antibiotics and fluids) despite concerning diagnostic markers, and a general feeling of inadequate care, leading to a referral that felt delayed. This feedback highlights potential areas for improvement in communication regarding treatment strategies and the timely transfer of patient records to referral facilities.

Conversely, another review praises the "absolutely amazing vet and staff" for their quick and thorough help with a sick cat. This positive experience, where prompt diagnostics (X-rays) led to effective treatment (IV fluids) and a rapid recovery, reflects the successful application of their urgent care model. The reviewer emphasizes the compassion and friendliness of the team, suggesting that positive interactions and successful outcomes are indeed a part of their service. The mention of "decent pricing considering you're going for 'emergency' reasons" also indicates that while urgent care typically comes at a premium, clients find their costs reasonable within that context.

In conclusion, Enchanted Mountains Urgent Veterinary Care is a vital facility providing accessible and specialized urgent veterinary care in Olean, NY. While aiming to provide comprehensive care and support during critical times, client experiences can vary, highlighting the ongoing challenge of managing complex medical cases under urgent conditions. Their state-of-the-art diagnostics and dedicated team are significant assets, and continuous focus on refining treatment protocols and inter-clinic communication will further solidify their role as a trusted partner in pet healthcare.