Emerald City Emergency Clinic

I cannot say enough good things about Emerald City Emergency Clinic. My senior dog Dexter was brought in after vomiting blood. They took him in promptly and efficiently. I was able to wait in a small private area which made the experience less anxiety inducing. The entire staff was so kind and compassionate. The care instructions are clear and easy to follow. I can't recommend this place enough- they made a stressful experience as positive as possible.

I had to bring my kitty in after a toxic exposure. I’ll start by saying that I’m surprised the ratings here are as low as they are because I felt it was overall a very positive experience. I called them and told them the story over the phone, where they told me immediately to come in. As soon as we arrived, they took Kitty back for initial blood work and cleaning. The vet talked over the plan with me, helped me to call ASPCA to make sure we were following expert recommendations, and told me the general plan. She brought kitty back out so I could give her some last minute cuddles. She ultimately ended up staying at Emerald City for about 48 hours and the staff were truly excellent updating me on how things were going. They called multiple times to update me on blood work and how things were looking which I really appreciated. My kitty had a bad reaction to one of the procedures and they called me right away to tell me about it and what they were doing next. They also let me come in and visit with her for a bit. It was quite an expensive weekend (3k for bloodwork, fluids, the two day stay and follow up on day 3), but I think that’s just how things are unfortunately. I would definitely take kitty back if she needed it—which hopefully she doesn’t!

Incredibly compassionate and high-quality care, especially from Tess and Dr. McElroy! This practice is small, but it is full of wonderful people who cared so well for not only my cat, but also my anxious self when I brought her in after she was having some upset tummy symptoms. Thank you so much!

Ive never written a negative review before so this is not something I would regularly do but feel it’s necessary in this case. Had one of the roughest experiences here with my cat under Fukuzato's care that resulted in a very painful and traumatic death of my animal that was entirely avoidable and would not wish on anyone to experience. Since this day, I’ve read about private equity’s buying out animal hospitals trying to understand and make sense of what happened that day and why the hospital took such an unapologetic stance in the aftermath. This hospital was bought out by a private equity years ago and is owned by the Desmarais family who is worth close to $10 Billion. These PE owned vet clinics prioritize profit above all else, if you haven’t read about this I highly suggest you do. In summary, I was there for nearly five hours (which turned out to be very crucial time) waiting patiently on the staff for communication about a transfer. Waited 2 hours before seeing the vet the first and only time. Was refused to be seen by her again as she was too busy. Was told by staff my cat was healthy enough to be safely transferred. Was never told any differently. Paid close to six thousand dollars, and then watched my cat die in pain on my lap in the car right outside the hospital. I empathized with the staff that day as they were obviously extremely busy and understaffed and felt that vet techs were doing the best they could under the circumstances. However, in the aftermath we felt our direct concerns were not taken seriously at all or even addressed (still aren’t, none of the concerns here are addressed in the hospitals response below) which adds so much insult to injury as the medical review they performed had no information about the timing things took that day or the information and lack there of that was actually communicated. They stated in a round about way that they were always available for communication and were waiting on me for decisions over these five hours which is not only incorrect but so hurtful to hear after being so patient with them during what was obviously a very busy and rough day. Any cameras at the hospital will confirm that I was waiting on the staff at this hospital from noon to nearly 5pm this day which turned out to be very crucial time for my cats survival. Have had animals our entire lives, have had to put some down before. Never had an end in this way while under professional care, and will always regret his last moments were in pain. Every clinic and their vets we’ve worked with we’ve loved in the past and this was just so blatantly different than anything we’ve ever experienced before.

I brought my 7 year old cat here after he seemed to be throwing up after eating food for a day. Some of the reviews are very dire, which is understandable because people are very anxious about their pets when it's an emergency. Overall I'd say my experience was good. Dr. Danielle Jefferey, was good. She has a very caring and sympathetic manner and we had a good discussion around how to treat my cat. I think your pet will be in good hands with her. Some improvements could be some of the front staff who seemed a little brusque or cold. I would have liked to have had an initial examination of my pet with the doctor first. And the final treatment was changed without my knowledge (ie, my cat came home still partially sedated. The original treatment was to reverse the sedation). So when I took my cat out of his carrier he was in a state which I've never seen him before, that is, partially sedated. Ultimately, my cat was fine once the sedation wore off, but I think it was definitely a negative that I was not warned about that in advance, or given the option to accept or decline a change in his treatment. I also would have like to have spoken very briefly with the doctor for 2 or 3 minutes upon picking up my cat but did not have the opportunity, as the nurse brought my cat. I understand emergency clinics can be quite busy, however that is one improvement they could make. Overall, the clinic is good but can benefit from some improvements around patient communication.