Cypress Lakes Animal Hospital

Welcome to Cypress Lakes Animal Hospital, a Pet Hospital located at 5490 Celebration Dr, Hope Mills, NC 28348, USA. You can contact them at (910) 321-7297 or their mobile number +1 910-321-7297. Based on customer feedback, this animal hospital demonstrates significant compassion and care, particularly during sensitive times, while also highlighting an area for potential improvement in customer service.

One deeply moving review recounts a pet owner's experience of having to euthanize their dog. During this incredibly difficult time, the reviewer emphasized the immense comfort provided by the staff's compassion and care. From the moment they entered, the front desk employee showed genuine empathy and offered condolences, which were deeply appreciated. The provision of a private room allowed the owners to say their goodbyes at their own pace, with a thoughtful gesture of a call button to indicate when they were ready for the veterinarian. The staff further demonstrated their sensitivity by providing paw print stamps and a keepsake from the pet's blanket, along with a burial box, and even allowed the grieving owners to leave through a side door for added privacy. This review paints a picture of a Pet Hospital that goes above and beyond in providing emotional support and thoughtful consideration during end-of-life care.

However, another review presents a contrasting experience regarding a phone inquiry about an X-ray cost for a feral cat needing TNR (trap-neuter-release). The reviewer described the staff member who answered the phone as having an attitude and using a condescending tone, repeatedly calling the caller "honey," which was perceived as disrespectful and unprofessional. Despite this, the reviewer proceeded with the inquiry but was told that a cost estimate, or even a cost range, for an X-ray could not be provided, unlike other veterinary offices contacted. As someone involved in TNR, the reviewer expressed their intention not to bring cats to this clinic due to this negative initial interaction, emphasizing that the front desk represents the face of the office, and the choice of these employees is crucial. This feedback indicates a potential inconsistency in customer service, with a need for improvement in phone etiquette and transparency regarding service costs, especially for individuals working with rescue animals.

Considering these two contrasting experiences, Cypress Lakes Animal Hospital, as a Pet Hospital, likely offers a range of veterinary services. Based on the context of the reviews, these services would reasonably include:

• Euthanasia Services: As highlighted in the first review, they provide compassionate end-of-life care, including creating a comforting environment and offering keepsakes for grieving owners.
• Radiology (X-ray): The second review inquired about the cost of an X-ray, indicating that this diagnostic service is available. X-rays are crucial for diagnosing various conditions, including fractures, foreign bodies, and certain organ issues.
• General Veterinary Care: While not explicitly detailed, it is implied that they offer standard veterinary services since they operate as an animal hospital. This would typically include wellness exams, vaccinations, treatment for illnesses and injuries, and potentially surgical procedures.
• TNR Support (potentially): Although one experience was negative, the fact that someone called regarding a feral cat for TNR suggests that the clinic might, under different circumstances, cater to such needs.

Features of Cypress Lakes Animal Hospital, based on the customer reviews, include:

• Compassionate End-of-Life Care: The staff demonstrated exceptional empathy and provided thoughtful support to a pet owner during a very difficult time.
• Provision of Comfort and Keepsakes: Offering private rooms, paw print stamps, blanket keepsakes, and burial boxes shows attention to the emotional needs of pet owners.
• Availability of Diagnostic Imaging: X-ray services are offered, which are essential for diagnosing various medical conditions.
• Potential Area for Improvement in Front Desk Customer Service: One reviewer had a negative experience with a staff member who was perceived as condescending and unhelpful regarding cost information.

There is no specific promotional information available in the provided text. However, the positive review regarding end-of-life care could be seen as an implicit message about the hospital's caring and empathetic approach, which might be a significant factor for pet owners seeking a compassionate veterinary provider.

For local users in Hope Mills, NC, Cypress Lakes Animal Hospital appears to be a place where, under certain circumstances, you can expect compassionate and thoughtful care, particularly during sensitive times like saying goodbye to a beloved pet. However, the contrasting review indicates that the experience might vary, especially concerning initial interactions and cost transparency. If you are looking for a Pet Hospital that demonstrates empathy and provides comfort during difficult moments, Cypress Lakes Animal Hospital may be a consideration. However, it might be prudent to be mindful of potential inconsistencies in customer service, especially when making initial inquiries.

To learn more about their services, pricing, or to address any concerns about customer service, you can contact Cypress Lakes Animal Hospital directly at (910) 321-7297 or visit their location at 5490 Celebration Dr, Hope Mills, NC 28348, USA. It may be beneficial to directly communicate your needs and expectations to ensure a positive experience for both you and your pet.