Cumberland Valley Veterinarian: Dfolan Jennifer M DVM

Cumberland Valley Veterinarian, with Dr. Jennifer M Dfolan at its helm, is a veterinary care provider located at 17747 Virginia Ave, Hagerstown, MD 21740, USA. Operating within the "Pet Hospital" category, this practice offers a range of services for local pet owners. This introduction aims to provide an objective overview of the facility, touching upon its environment, services, features, and relevant considerations for prospective clients, based on publicly available information and customer feedback.

The environment at Cumberland Valley Veterinarian, while not extensively detailed in public descriptions, is designed to function as a comprehensive pet hospital. This typically implies a structured setting equipped for various aspects of animal care. The facility would include examination rooms, a reception area, and potentially areas for diagnostic testing, surgery, and hospitalization. It is common for such establishments to aim for a clean and functional environment to facilitate medical procedures. The physical layout and atmosphere contribute to the overall client and patient experience, aiming for efficiency in care delivery.

As a "Pet Hospital," Cumberland Valley Veterinarian provides a range of veterinary services. Based on general industry standards for a facility of this type, and information found online, these services typically include:

• Routine Medical Care & Treatment: This encompasses general wellness checkups, vaccinations, and preventative care measures designed to maintain a pet's overall health and prevent disease. Regular checkups are crucial for early detection of potential issues.

• Dental Screenings & Cleanings: Essential for maintaining oral health, these services address dental hygiene and prevent periodontal disease.

• Diagnostic Testing: The hospital is equipped with in-house blood analysis, ultrasound, and digital radiology (X-rays) to aid in accurately diagnosing illnesses and conditions. These tools are vital for internal health assessments.

• Surgical Suite: The presence of a surgical suite indicates that the practice can perform various surgical procedures, which would typically range from routine surgeries like spaying and neutering to more complex soft tissue operations.

• Well-Stocked Pharmacy: An on-site pharmacy allows for convenient dispensing of necessary medications and ensures pets receive immediate treatment.

• Indoor Boarding Kennels: For pets requiring overnight stays, particularly after surgery or for medical observation, indoor boarding kennels are provided.

• Non-Emergency Care: The facility offers care for pets that may not be feeling well but do not require immediate emergency intervention.

• Pocket Pet Medicine and Surgery: Beyond cats and dogs, the clinic indicates that it also treats and performs surgery on a variety of pocket pets, including snakes, rabbits, ferrets, and guinea pigs, showcasing a broader scope of practice.

• Fear-Free Certified Staff: This certification suggests that the staff is trained in techniques to reduce fear, anxiety, and stress in pets during their visits, aiming for a more positive experience.

• Certified Cat Friendly Practice: This indicates specific accommodations and practices designed to make visits less stressful for feline patients.

• Telehealth Consultations: Available for active patients, these consultations allow for remote discussions about pet health, which can be convenient for ongoing care or follow-ups.

• Home Delivery Pharmacy: Provides a convenient option for clients to receive prescriptions delivered directly to their homes.

For detailed information on specific procedures or services, it is recommended to contact the practice directly at (301) 739-3121 or +1 301-739-3121.

The features of Cumberland Valley Veterinarian: Dfolan Jennifer M DVM can be gleaned from both its stated services and customer experiences. Dr. Jennifer Dolan, who joined the clinic in 1996, brings extensive experience to the practice, having earned her DVM from the Virginia-Maryland Regional College of Veterinary Medicine after undergraduate studies at Virginia Tech. The clinic's commitment to offering services for a wide range of animals, including pocket pets, suggests a versatile approach to veterinary care. Their mention of Fear-Free Certified Staff and being a Certified Cat Friendly Practice indicates an awareness and effort towards creating a less stressful environment for animals.

However, customer reviews provide a mixed perspective on the practice's features, particularly regarding communication, care, and financial transparency. One customer recounted an experience following emergency surgery for their dog at another facility, where follow-up care at Cumberland Valley Veterinarian involved what they perceived as "repeated requests for $300 lab work (total $900 not including prescriptions) and other costs seemed more than necessary." This client also expressed concerns about a perceived lack of "care... shown that she had just gone through thousands of dollars of emergency surgery" and dissatisfaction with the communication from staff. Specifically, the client noted a situation where a "vet tech who got very angry when I didn’t call her a nurse" and felt that "they gave no options for other care, they didn’t really discuss her care, the vet tech wouldn’t even look at her skin to look at the issue so it was hard to discuss the matter." This feedback highlights potential areas where communication and client education could be improved to better align with client expectations for a collaborative and empathetic approach to pet care, especially regarding cost and treatment options.

Another review detailed a situation where the clinic "would not sell me a bag of prescription dog food that was impossible to get anywhere else in Hagerstown because my dog was not their patient." This experience, which necessitated the client driving to another city for medically necessary food, points to a policy that some clients may find inflexible, particularly in situations of medical necessity. This policy, while potentially standard practice for some clinics regarding prescription items, can be a point of frustration for pet owners seeking essential goods.

From the reviews, it appears that while the hospital aims to provide comprehensive medical services, prospective clients may wish to clarify policies regarding patient history, communication protocols, and prescription item availability for non-patients. The general operating hours are Monday to Friday from 7:00 AM to 5:00 PM, and Saturday from 7:30 AM to 1:00 PM, with Sundays closed, suggesting a focus on scheduled appointments rather than 24/7 emergency walk-ins, though they may handle non-emergency sick visits during these hours.

Regarding promotional information, specific current promotions for Cumberland Valley Veterinarian: Dfolan Jennifer M DVM are not explicitly advertised in the provided information. However, like many veterinary practices, they state that they accept payment via cash, credit/debit card, CareCredit, or PayPal. They also "are happy to provide an estimate for procedures, surgeries and hospitalizations, upon request," which is a crucial aspect of financial transparency for pet owners. Furthermore, they offer "Wellness Plans" and have "Petly" – an online pet portal for clients to request appointments, view medical history, and order prescriptions, indicating a commitment to client convenience and ongoing pet health management. Prospective clients interested in potential savings or payment options such as CareCredit should inquire directly with the clinic. Their accessibility via phone at (301) 739-3121 or +1 301-739-3121, and their physical location at 17747 Virginia Ave, Hagerstown, MD 21740, USA, provide direct avenues for obtaining current information.

In conclusion, Cumberland Valley Veterinarian, led by Dr. Jennifer M Dfolan, is a "Pet Hospital" in Hagerstown, MD, offering a broad spectrum of veterinary services, from routine wellness to specialized care for pocket pets and surgical interventions. While the practice highlights its comprehensive services and efforts towards a Fear-Free environment, customer feedback indicates that aspects of communication, client-centered care, and pricing transparency may be areas where clients have had varied experiences. Prospective clients are advised to engage in thorough discussions about treatment plans, costs, and clinic policies to ensure alignment with their expectations for their pet's care.