Complete Pet Care Animal Hospital at Heritage

Welcome to the introduction of Complete Pet Care Animal Hospital at Heritage, your local Pet Hospital situated at 941 Gateway Commons Cir, Wake Forest, NC 27587, USA. As a part of the Pet Hospital category, this facility aims to provide a range of services and potentially sell goods related to the health and well-being of your pets. Based on the available customer reviews, we can explore aspects of their environment, services, and features to give local users a detailed overview.

The environment at Complete Pet Care Animal Hospital at Heritage, particularly concerning the veterinary care side, appears to be one of kindness and compassion. One reviewer specifically highlighted their experience with Dr. Caballero, noting the gentle treatment of their cat Callie during a routine exam. The reassurance provided before a dental cleaning and the extra care given post-procedure, such as Dr. Caballero carrying Callie to soothe her, suggest a nurturing and attentive environment. The follow-up call the next day to check on Callie further indicates a caring and proactive approach to patient well-being. This paints a picture of a veterinary clinic where staff are not only professional but also genuinely concerned about the animals they treat.

The services offered at Complete Pet Care Animal Hospital at Heritage seem to encompass both veterinary medical care and pet grooming. From the reviews, we know they provide routine annual exams, dental cleanings (including extractions when necessary), and general care for pets. The positive experience with Dr. Caballero indicates a focus on thorough examinations, clear communication of findings (such as the need for a dental cleaning), and skilled execution of procedures. The fact that a team member called to check on a patient post-procedure suggests a commitment to post-operative care and patient recovery. While the full spectrum of veterinary services isn't detailed, it's typical for a Pet Hospital to offer a broader range, including vaccinations, diagnostics, treatment for illnesses, and potentially surgical procedures beyond dental work. For a complete list, direct inquiry would be advisable.

Regarding the grooming department, one detailed review offers a contrasting experience. Initially, the reviewer sought grooming for their long-haired cat, being assured that all groomers could handle both cats and dogs. However, the experience resulted in a very unsatisfactory "shave/lions cut," which was presented as the only option for cats despite the owner showing pictures of the cat's usual grooming style. The outcome was described as uneven and aesthetically displeasing. More concerningly, a patch shaved too closely led to razor burn, inflammation, and subsequent alopecia requiring specialist veterinary care. This paints a picture of potential issues within the grooming department, particularly concerning experience with and policies regarding cat grooming.

However, it's important to note that the management of Complete Pet Care Animal Hospital at Heritage responded to the negative grooming review. The reviewer updated their rating from 1 to 3 stars after being contacted by a "very kind, understanding, and helpful" manager. The manager inquired about the cat's well-being, discussed potential causes and solutions for the hair loss, and explained the clinic's policies. They also suggested that a specialty cat groomer might be a better fit for the cat. This proactive response from management to address a negative experience indicates a willingness to engage with feedback and find solutions, which is a positive feature of the overall establishment.

Features of Complete Pet Care Animal Hospital at Heritage include the compassionate and thorough veterinary care exemplified by Dr. Caballero and the follow-up support provided by the team. The responsiveness of the management to address concerns raised in reviews also stands out as a positive attribute. However, the experience described in the grooming department highlights a potential area for improvement, particularly in handling specialized grooming needs like those of long-haired cats.

For local users in Wake Forest, NC, the reviews offer a nuanced perspective. The positive feedback regarding the veterinary care provided by Dr. Caballero should be reassuring for those seeking routine check-ups, dental care, and a compassionate approach. The willingness of the management to address and discuss concerns from the grooming service user is also a positive sign of their commitment to customer satisfaction, even if the initial service fell short. However, those specifically seeking pet grooming, especially for cats with particular needs, might want to inquire further about the groomers' experience and policies before booking an appointment.

Currently, there is no specific promotional information provided in the text. However, the positive testimonial about Dr. Caballero's care could be seen as an implicit endorsement for their veterinary services. The willingness of the management to engage with and address negative feedback could also be viewed positively by potential clients.

In summary, Complete Pet Care Animal Hospital at Heritage appears to offer commendable veterinary care, characterized by kindness, thoroughness, and good follow-up. The grooming department, based on one detailed account, seems to have had challenges with cat grooming, although the management's response to the issue suggests a commitment to addressing concerns. Local users should weigh these different aspects when considering this Pet Hospital for their needs.

For those in Wake Forest, NC, Complete Pet Care Animal Hospital at Heritage can be reached at (919) 263-9778 or +1 919-263-9778. Their address is 941 Gateway Commons Cir. If you are looking for veterinary services, the positive experience with Dr. Caballero suggests a high standard of care. If you are interested in grooming services, especially for cats, it might be beneficial to discuss your pet's specific needs with the clinic beforehand, considering the mixed feedback received.