Chino Hills Animal Hospital & Pet Resort

Chino Hills Animal Hospital & Pet Resort, located at 3415 Chino Ave, Chino, CA 91710, USA, is a distinguished veterinary practice that combines extensive medical care with exceptional boarding and daycare services. This facility operates as a full-service Pet Hospital, dedicated to nurturing the bond between clients and their pets. Their mission is to ensure patients live long, healthy, and happy lives by providing high-quality medicine in a professional, friendly, and compassionate environment. They serve the communities of Chino, Chino Hills, and surrounding areas, aiming to be a comprehensive solution for all pet care needs.

The environment at Chino Hills Animal Hospital & Pet Resort is crafted to be both professional and comforting for pets and their owners. Reviews consistently highlight the compassionate and friendly demeanor of the staff, which is crucial in making pets feel "very comfortable." The hospital prides itself on offering "a memorable and enjoyable experience," striving to make clients "feel right at home." The facility underwent a full remodel including upgraded equipment and technology, and additional exam rooms, suggesting a modern and well-maintained environment. This commitment extends to their Pet Resort, which features multiple play areas for dogs, arranged by size and energy level to ensure safe play. Outdoor play areas are covered with awnings and misting fans for comfort on hot days, and there's even a large in-ground swimming pool for approved guests during summer. For feline guests, the resort offers individual boarding suites with jumping shelves, indicating a thoughtful approach to meeting the specific needs of different species. The entire facility is focused on providing a clean, safe, and stimulating atmosphere, making it genuinely a "home away from home" for pets.

Chino Hills Animal Hospital & Pet Resort provides a comprehensive range of veterinary services, addressing both routine and complex medical needs, alongside premium boarding and daycare. Their services include:

• Wellness Care and Check-ups: Comprehensive examinations, vaccinations (including Rabies, Distemper Parvo, Bordetella for dogs; Rabies for cats), and preventative care such as flea and tick control. They also offer customized wellness programs based on a pet's life stage, species, breed, and environmental factors.
• Advanced Diagnostic Services: The hospital is fully equipped with in-house laboratory services (Heska Chemistry Analysis, Snapshot and Snap tests, CBC), digital radiography (X-rays), and ultrasounds for accurate and timely diagnoses.
• Medicine and Surgery: They handle a wide range of medical conditions and perform various surgical procedures. A notable success story includes a French Bulldog's nose surgery for improved breathing, showcasing their expertise in specialized procedures. They are also capable of orthopedic surgery and complex procedures like hedgehog enucleation surgery, indicating a broad surgical capability for a variety of animals.
• Dentistry: Comprehensive dental care, including cleanings and extractions, to maintain oral health.
• Microchipping: Essential for pet identification and recovery if lost.
• Nutrition Counseling: Guidance on appropriate diets to support pet health.
• Ophthalmology: Addressing eye-related conditions.
• Senior Care: Tailored wellness programs and treatment plans for geriatric patients to address age-related issues and ensure comfort.
• Exotic Pet Care: Beyond common cats and dogs, they also cater to a variety of exotic pets, including amphibians, gerbils, guinea pigs, hamsters, lagomorphs (rabbits), mice, rats, and reptiles. This makes them a unique and valuable resource for owners of less common pets.
• Pet Resort and Boarding: A significant offering is their Pet Resort, providing overnight boarding and daycare services 365 days a year. This includes supervised group play (dogs), climate-controlled facilities, piped-in music, individual cat suites, and specialized care for senior pets or those with medication/dietary needs. They even offer a pool for water-loving dogs during summer.
• Grooming: While not explicitly detailed, the existence of a pet resort often implies basic grooming or bathing services are available.
• Emergency and Urgent Care: While not a 24/7 emergency clinic, they are equipped to handle urgent care needs during business hours, with a veterinarian on-call 24/7 for boarding guests.

Chino Hills Animal Hospital & Pet Resort is distinguished by several key features and a deeply client- and patient-centric approach:

• Exceptional Veterinary Team: The hospital boasts a 7 DVM practice open 7 days a week, with highly praised veterinarians like Dr. Otterson, described as "amazing, compassionate, and great with my dogs." The supporting staff, such as room nurse Kate R, are equally lauded for their clear explanations and ability to make pets comfortable. This large team ensures comprehensive coverage and diverse expertise.
• Commitment to Patient Comfort and Safety: From the "comfortable with her" sentiment regarding nurse Kate to the detailed care for French Bulldogs with breathing issues, the practice demonstrates a strong commitment to minimizing pet stress and ensuring positive outcomes. The Pet Resort’s meticulous design for comfort and safety (e.g., separate play areas, climate control) further exemplifies this.
• Comprehensive "One-Stop Shop" for Pet Care: The integration of advanced veterinary medicine with high-quality pet boarding and daycare services makes it incredibly convenient for pet owners. This holistic approach means pets can receive all their care in a familiar and trusted environment.
• Transparency and Affordability: The hospital strives to provide "the best quality of medicine while considering affordability of services," with clear communication regarding every service and payment. They are "honest and upfront about every service and made sure I understood everything I was paying for," which is highly valued by clients.
• Exotic Pet Expertise: Their readiness to treat a wide variety of exotic animals is a significant advantage for owners of non-traditional pets, often a challenging service to find.
• Strong Client Communication: The emphasis on explaining everything to clients and ensuring they are comfortable with the process (as seen with Kate R) fosters trust and empowers pet owners.

For local users in Chino, Chino Hills, and surrounding communities like Diamond Bar, Pomona, Philips Ranch, Montclair, Ontario, and Eastvale, Chino Hills Animal Hospital & Pet Resort is conveniently located at 3415 Chino Ave, Chino, CA 91710, USA. They can be reached at (909) 591-1805. The hospital is open 7 days a week (Mon-Sat 7 a.m. - 6 p.m., Sun 8 a.m. - 5 p.m.).

Promotional efforts would likely highlight:

• **"Experience the Compassion of Dr. Otterson & Our Expert Team:"** Featuring the highly praised veterinarians and dedicated staff.
• **"From Advanced Surgery to Playful Stays: Complete Care for Your Pet, All in One Place."** Emphasizing the integrated veterinary hospital and pet resort services.
• **"Your Pet's Home Away From Home: Premier Boarding & Daycare with a Veterinary Advantage."** Promoting the superior features of the Pet Resort, especially the climate control, play areas, and vet-on-call.
• **"Caring for All Creatures Great and Small: Expertise for Dogs, Cats, and Exotics."** Highlighting their specialized knowledge in exotic pet care.
• **"Transparent Care, Happy Pets: Quality Veterinary Services with Clear Communication and Affordability in Mind."** Stressing their honest pricing and commitment to client understanding.
• **"Special Offers for New Clients:"** They offer special promotions like "$20 OFF First Exam" for new clients or existing clients with a new pet, and "Puppy/Kitten wellness packages" at discounted rates. They also have a low-cost vaccine clinic on Wednesdays and Saturdays (walk-ins welcome).

Chino Hills Animal Hospital & Pet Resort truly offers a comprehensive and deeply caring approach to pet welfare, making it an excellent choice for pet owners seeking both top-tier medical attention and a reliable, enriching environment for their pets when they need a temporary home.