Best Friends Animal Care

I’m a new mama to the sweetest little Boston Terrier baby. And her wonderful breeder started bringing my baby and her litter mates to BFAC and I wanted to carry on that care. Oh my how blown away at the facility itself that’s just a fraction of the love and support I felt when I went into the exam room with my baby. First, Lauren, receptionist, greeted us with the most heart felt smile and welcome I could ask for. She already knew us and even remembered my baby has a big brother. She asked about him also. Second, Abby, Vet Tech, WOW!!!! She is amazing. She took my baby and loved on her as though she was her baby. Which super impressed me and automatically made me feel at ease. Thirdly, the second Vet Tech came in with a board and wrote down sentiments of my baby’s growth which was so sweet. Finally, Dr. Santos came in and just simply gushed over my baby and sincerely wanted to know if I had any questions or concerns. In closing, I am so happy I decided to stay with Best Friends! I feel like a true bond has formed from this appointment today. Thank you Best Friends for all you do and making me feel supported!

I left a message on about every vet in the CSRA yesterday and this place is the only place out of over 10 vets that called me back. They squeezed Ms. Pants in within a couple of hours of me calling. Everyone I spoke with at best friends animal care was kind and professional. Dr. Santos was everything you want in a good vet, she didn’t rush through it, she was down to earth, very kind to our little family member, and explained all options. The whole team seemed like they genuinely cared at Ms. Pants and the issue she suddenly had going on. Also, the place was really clean. I’m impressed enough that we are switching to this clinic as our new regular family vet. They go ahead and get an appointment payment from you when you schedule, which was fine by me because we were definitely coming to that appointment. It isn’t an extra fee they charge or anything it just goes to your appointment.

My cat, Vega Dee, and I had a wonderful experience with Dr Santos and ALL of her great staff today. We were able to get an appointment as a new patient this afternoon after calling yesterday to see what availability they had for a pretty sick girl. Vega made herself at home as soon as we got there, and was comfortable visiting with all the staff! She had her infected little ears swabbed for cytology, bloodwork drawn, and urine checked/ cultured, as well as given sub-q fluids…which could have been traumatic for this (or any) kitty, but they took such good care of her. The office was fresh and clean…very welcoming! Now we await results that we will know as soon as tomorrow to know which antibiotics will be right for her situation, and get this girl back to her normal self. We’re both so happy to be getting established at this office, in North Augusta, and right in our own neighborhood…definitely the right choice! 10/10 recommend!

Took my Pepperoni for a visit today our first time going there The ENTIRE STAFF ROCKS so sweet and gentle with my Pepperoni (he’s a Chiweenie) And super friendly and explaining all to me I felt very welcome there and Pepperoni was a good boy there also they made him very comfortable with lots of love and hugs I’ve been to other vets in the area but now Best Friends will be our go to for sure Next month they will meet my Cannoli (Chihuahua) If your looking for a vet or changing for new vet I highly recommend this place

Dr. Santos and her entire team at Best Friends Animal Care saved my dogs life and my sanity. I had taken my girl to the emergency vet on Christmas night and had to get her to my vet the next day. Lucky for me, a neighbor informed me that Dr. Santos had opened her own place. I was so happy to see her again and felt immediately at ease knowing that my girl Lucy was in the best hands in town. After being diagnosed with pancreatitis and Lucy not eating, a plan was put in place to find the best options for her. The team worked with me to figure out the best way to go and ultimately, she was given a feeding tube. I had to learn how to feed her differently and make sure she took her meds. I saw an immediate change in her and within a week she was eating on her own again. In 2 weeks, the tube was gone, and she is now getting back to her old self. Dr. Santos explained what she should and should not eat and I am happy to say she is better than she has been in months. Healthy and Happy because I took her to a place where EVERYONE there sincerely cares for animals. Care is not just part of their name. It is what they truly do!! If you want a vet that cares...look no further. I am so glad I took my best friend there!!

Dr.Emile Mele , the tech (sorry I forgot your name 🤦🏼‍♀️), and Michelle in reception were phenomenal. They scheduled a next day appointment for my boy, so he could get the care necessary for his wounds from another dog attacking him in our neighborhood. They are the epitome of true animal lovers/whisperers and I am furever grateful to them and look forward to them being our primary for our big boy Lox. Thank you, thank you, thank you and may y’all always have nothing but blessings, and good fortune in each of your lives daily! Warmest Regards, Crystal Whalen and Lox (A.K.A OllieOllieLoxenFree)