
Banfield Pet Hospital
Pet HospitalCaliforniaLos Angeles CountyLakewoodWoodruff Avenue
5468 Woodruff Ave, Lakewood, CA 90713, USA
4.0
This would ** No Stars ** if possible. My mom called this Lakewood Banfield which she takes her dog to regularly for normal veterinary services and has an active wellness plan for her dog. She asked for travel document to fly with her dog. The person who answered said it would be $500. We called to confirm and the person that answered confirmed it was $500. We asked specifically for detail of what is provided and covered with the $500 fee and they stated they cannot do that. They even said they cannot provide firm pricing until the day they would provide the documents. We called another Banfield and asked the question about the cost for travel documents. They explained that if the pet is covered under an active wellness plan then the cost of the documents were already covered and that even without an active wellness plan the cost was not $500. Needless to say my mom will not be using the Lakewood Banfield for any future services and will recommend people not use this location because the response they provided does not sound legitimate and raises concerns about their business practices.
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Overview
- (562) 461-0010
- www.banfield.com
Hours
Pet Hospital
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Welcome to Banfield Pet Hospital
Welcome to Banfield Pet Hospital located at 5468 Woodruff Ave in Lakewood, CA 90713. As a well-established name within the Pet Hospital category, Banfield aims to provide comprehensive veterinary care for your animal companions. This specific location in Lakewood offers a range of services, often centered around their popular wellness plans designed to make routine veterinary care more accessible and affordable. While specific details about the clinic's environment are not provided in the given reviews, Banfield Pet Hospitals generally strive to offer a clean and organized setting for examinations, treatments, and other veterinary services.
Banfield Pet Hospitals, including the Lakewood location, typically offer a wide array of services to cater to the diverse health needs of pets. These services generally include:
- Wellness Plans: A key feature of Banfield is their comprehensive wellness plans. These plans are designed to bundle essential preventative care services, such as routine examinations, vaccinations, parasite control, and dental care, into affordable monthly payments. The reviews mention an active wellness plan, suggesting that this location actively promotes and manages these plans for their clients.
- Routine Check-ups and Vaccinations: Regular wellness exams are crucial for maintaining your pet's health and detecting potential issues early. Banfield provides these routine check-ups and administers necessary vaccinations based on your pet's age, lifestyle, and risk factors. The proactive calls for bi-annual wellness exams mentioned in a positive review indicate a commitment to preventative care.
- Dental Care: Dental health is a significant aspect of overall pet well-being. Banfield hospitals typically offer dental cleanings, examinations, and may provide treatment for dental diseases.
- Parasite Prevention and Control: Banfield offers products and recommendations for preventing and controlling common parasites such as fleas, ticks, and heartworms.
- Diagnosis and Treatment of Illnesses and Injuries: The veterinarians at the Lakewood Banfield are equipped to diagnose and treat a range of common pet illnesses and injuries.
- Surgery: While the specific types of surgeries performed are not detailed in the reviews, Banfield hospitals generally offer routine surgical procedures such as spays and neuters, as well as other necessary surgical interventions.
- Laboratory and Diagnostic Services: Banfield locations typically have in-house laboratory capabilities for running tests on blood, urine, and other samples to aid in diagnosis. They may also offer imaging services like X-rays.
- Pharmacy: Banfield hospitals usually have an on-site pharmacy to dispense prescribed medications for your pet's treatment.
- Travel Documents: One of the reviews specifically mentions a request for travel documents for a pet. This indicates that the Lakewood Banfield can provide this service, although the experience shared in the review raises concerns about the pricing and transparency associated with it.
A significant feature of Banfield Pet Hospital is its wellness plan program, which aims to make consistent veterinary care more accessible through predictable monthly payments. These plans often encourage regular visits and preventative care, which can contribute to better long-term health outcomes for pets. The positive review mentions the proactive calls for wellness exams, highlighting a structured approach to routine care facilitated by these plans.
However, it is crucial to consider all feedback when evaluating a Pet Hospital. One of the provided reviews details a negative experience concerning the cost and transparency of obtaining travel documents for a pet. The reviewer's account of being quoted a significantly high price ($500) without a clear breakdown of the fees, especially in contrast to the information received from another Banfield location, raises concerns about the business practices at this specific Lakewood branch. This experience led the customer to decide against future services at this location and to recommend others do the same.
On the other hand, another customer describes the Lakewood Banfield as a "shining beacon of excellence," praising the professionalism of every employee, from the veterinarian (Dr. Singh mentioned by name) to the veterinary technicians and front desk staff. This reviewer also appreciates the reasonable appointment availability and the efficiency of their visits, noting that their dog typically spends a reasonable amount of time at the clinic. The mention of proactive calls for wellness exams further reinforces the structured approach to preventative care. Additionally, the positive review highlights community engagement, such as offering photos with Santa during Christmas, suggesting a friendly and engaged team.
Given the contrasting experiences in the reviews, it is important for local users to consider both perspectives. The positive review emphasizes the professionalism, efficiency, and proactive care offered by the Lakewood Banfield, particularly highlighting the staff and the benefits of their wellness plan in facilitating regular check-ups. The negative review, however, raises serious concerns about transparency and potential overcharging for specific services like travel documents.
Currently, no specific promotional information for the Lakewood Banfield is provided in the text. Banfield Pet Hospitals often have national or regional promotions for their wellness plans or specific services. Local users are encouraged to contact the Lakewood Banfield directly at (562) 461-0010 or +1 562-461-0010 or visit the Banfield website to inquire about any current promotions or special offers associated with this specific location or their wellness plans. Understanding the details and pricing of their services, especially for specific needs like travel documents, is advisable before committing to this Pet Hospital.
In conclusion, Banfield Pet Hospital in Lakewood, CA, offers a range of veterinary services, with a strong emphasis on their wellness plans designed for routine preventative care. While one customer praises the professionalism, efficiency, and proactive approach of the staff, another reports a negative experience regarding the cost and transparency of a specific service. Local users should consider both positive and negative feedback and are encouraged to contact the Lakewood Banfield directly to obtain detailed information about their services, pricing (especially for specific needs), and any current promotions to determine if this Pet Hospital meets their individual needs and expectations for their pet's care.
Banfield Pet Hospital Photos









Banfield Pet Hospital Location
5468 Woodruff Ave, Lakewood, CA 90713, USA
Reviews
This would ** No Stars ** if possible. My mom called this Lakewood Banfield which she takes her dog to regularly for normal veterinary services and has an active wellness plan for her dog. She asked for travel document to fly with her dog. The person who answered said it would be $500. We called to confirm and the person that answered confirmed it was $500. We asked specifically for detail of what is provided and covered with the $500 fee and they stated they cannot do that. They even said they cannot provide firm pricing until the day they would provide the documents. We called another Banfield and asked the question about the cost for travel documents. They explained that if the pet is covered under an active wellness plan then the cost of the documents were already covered and that even without an active wellness plan the cost was not $500. Needless to say my mom will not be using the Lakewood Banfield for any future services and will recommend people not use this location because the response they provided does not sound legitimate and raises concerns about their business practices.
Apr 08, 2025 · Alan VidalThis Banfield is a shining beacon of excellence. Each and every employee, from Dr. Singh, to all the vet techs, to the front desk staff, are extremely professional. Appointment availability is extremely reasonable. I appreciate their proactive calls to get my Chihuahua in for her bi-annual wellness exam. Total time that I’ve had to leave my dog at this location is extremely reasonable, usually no more than 3 to 4 hours. Truly remarkable staff at this location. Thank you for taking such good care of my dogs. Also, thank you to the staff that take the time during Christmas to offer photos with Santa.
Jun 29, 2024 · Leonidas GarciaPLEASE READ THE OTHER ONE STAR REVIEWS TOO! DO NOT TRUST After a few years of taking my sweet girl here to this location in Lakewood I built trust that they would take care of my baby. I begin to to feel like something was wrong so we brought her in and spoke with them about our concerns the only thing that was given to us were test that cost more money in which we paid for but these tests had no answers to how she was feeling or her test would come back normal or occasionally, they would prescribe her a medication that would only help so little and we voiced we wanted to pay for everything that she needed in urgency and they gave us more open ended test that truly solved nothing. I begin to feel very worried because I knew something was wrong, so we took her and one of her vets recommend us to VCA which we thought was strange. (they have a better pet plan by the way) It turned out she has three tumors in her lungs and a short time to live but we've been bringing her to this vet for months about her breathing and they couldn't figure that out and it took VCA only a couple hours . We also looked over her History and found a few things that they've never communicated with us until I called them to tell them my dog is passing soon then they confirmed about the other issues. The manager I spoke with was very unapologetic about the situation and also began to blame my partner Not communicating with me which is extremely unprofessional but I was also there for all the communication between pet visits and also If I had more of a understanding, information, and communication of my dogs condition or urgency I could've helped her a little bit more now she doesn't have much more time to live. Please look into other programs that truly care for your dog so they're not just another number.
Jan 04, 2025 · Tamiya IrvingLakewood Banfield provided great care and customer service. They were even able to assist in getting all my pets scheduled in one day, which was very convenient (5). This is important as a different location was not as helpful. All pups were treated and happy little energy cuties. Pretty sure 1 of my doggies got nervous when another girl dog came in for her appointment. Too cute
Jan 15, 2022 · MookieMy pet became very I'll after boarding. I was unable to get an appointment with my regular Banfield vet - so I called the Lakewood office. They had me bring her in and after an examination prescribed the meds needed. She is doing well. The staff and vet are awesome. I plan on transferring my pet to their practice.
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