Banfield Pet Hospital

This place is like the McDonald’s of Vet. There’s no way this could’ve been a one-off incident. This was a money pit. It was so disguised that they didn’t even care to try to be organized about it. In the very short time we had to work with Banfield (which took hours), it was almost comical how much dysfunction, disorganization, and extra charges we were presented with. To try to make this as short As possible, We had to pay for a physical for one pet, and the vet didn’t even notice; it just had a leg amputated until we asked him about it and barely touched the pet and then prescribed medications. I had to ask the doctor for the results of my pet's rash examination, and even though we kept asking, he forgot even after we had taken the pet home, so they asked me to take a picture of it and send it in. The other pet double charged for items for medicine that a second opinion told me was unnecessary, and then multiple times, I had to ask where those medicines were because they weren’t in the bag they sent us home with. They double-charged me for test samples and then lab Tests For additional testing ($120). Later, when I requested the results of those lab tests, I was told the fecal samples had gotten lost and that there were no results which they blamed on the “lab”. My original bill was $600, but they didn’t send me home with half of that medication, which I then had to deal with getting from them. Then, they had to refund me additional money for the lab test they never ran. Then they refunded me extra money for the double charges on the bill that I didn’t notice then because I was so flustered about my experience of being there in person……the front desk was nice…..the doctor was polite Not caring about the pet at all just sending me a bill as high as possible As casually as possible

I contacted this establishment to refill my dog’s prescription, as I have done many times in the past. Lori answered the phone and was extremely rude and unprofessional. She refused to approve the prescription, claiming it couldn’t be authorized because my dog had been seen by a vet tech—something I was never informed of or consented to. I never met the vet tech during the appointment, nor did I receive any documentation about it. Throughout the conversation, Lori repeatedly interrupted me, belittled me, and accused me of being irate when I expressed my frustration. She eventually hung up on me, which was both unprofessional and upsetting. When I called her back to provide my email for my dog's medical records, she unexpectedly accused me of harassment. Despite my attempts to clarify the situation, she continuously gaslit me, implying I was at fault, and failed to provide my dog’s records as requested. This experience was incredibly disappointing and frustrating. I have never had issues filling my dog’s medications in the past, but Lori’s behavior was unacceptable. Based on this experience, I cannot recommend this establishment to others.

THIS PLACE IS UNPROFESSIONAL AS HELL! My dog had an appointment there today at 5 pm. I called them at 4:45 PM to let them know I was running 5 minutes behind schedule because we live 45 minutes from the hospital. We are literally 15 minutes away from the place and he then proceeds to inform me that the doctor seeing my dog went home FOR THE DAY. So had I not called them, nobody would have contacted me and told me this. I then ask to speak to a manager/supervisor, they say no one is there. The lack of consideration and care did it for me so I will no longer be bringing my dog to this establishment. Mind you, this was going to be my FIRST TIME here!

I called to get correct address, was told Bradley Blvd. I called 3x to get the right location because the site answering machine does not give the address. Our appointment was set for 1:30, we got here at 1:32 and did not have anyone come talk to is until 2:15, to say the doctor went to lunch, we apologize. Then we are asked do we want to wait or reschedule. It took 2 weeks for an appointment for my new pet kitten and a 45 min drive because this was the closest next available appointment. I have never ever been treated like this. I believe we came to the wrong part of town for service, we have never waited like this at our local Banefield. The front desk customer service was very apologetic, which we appreciated and waited to be seen, but doubt if we ever visit this location again😔😒😐😶

Horrible communication and not respectful of time. Essentially wasted my entire day without ever actually seeing my cat. Made me wait an hour for my appointment just to tell me I would have to wait another 2 hours. Then after the two hours, they didn't call me when they said they would and instead suggested I wait yet another hour to hour and a half. I could not afford to take off 4-5 hours of work to wait around for an appointment was scheduled hours beforehand, so we left without ever seeing the vet.