Banfield Pet Hospital

Terrible experience. I took my cat there she had scratches under her chin. They could not examine her. They couldn’t put collar on her. Can not put tick medicine. The excuse is she doesn’t let them. So for your kind information that’s why I was there. They charge me exams fees and a fortune for treatment. Which never happened. I address that issue, Without collar she will keep scratching. The answer is we can’t do it. But we will still charge you

Does anyone know if your pet dies, Banfield will continue charging you for a wellness plan till it is up. So if it just renews and your pet passes away, you have over $550 to still pay over the course of the next year. Every month they remind you your pet is dead as they take $54.95 from you. If this isn't garbage, what is? My dog slips on the floor walking in to Petsmart as it's always slick, and at 14, he is very unsteady these days. Would Banfield be kind enough to give a three day prescription of Galliprant so my dog can walk into his appointment?? Absolutely not! You would think a giant corporation that specializes in taking advantage of people's emotions with their elderly pets would care enough, but nah. It's a free check up. So why would they care. My dog is on his last leg, literally. This is how they treat your old pet. But definitely raise the price of the monthly fee since your dog is older. How about a carpet path leading to Banfield. I have Cintas' number, they can lay rugs down to help pets not slide walking through petsmart. probably too expensive considering the corporate greed is overwhelming. At least the lady who answered said I could bring my dog in a wheelbarrow to his appointment, that's the quality of service Banfield provides. Three days of medicine is a no go, but bring my elderly dog in a god dam wheelbarrow is acceptable. What a sham place. Top to bottom.

Do not use any Banfield, this one especially. This place will kill your pet and charge you hundreds (if not over a thousand, like i was) for the privilege. They mishandled my cat's diabetes so badly that she died in less than a month after prescribing us a non-insulin treatment. We brought her back several more times asking if she was ok: she lost so much weight and wouldn't eat. They refused to treat her and sent us home. TWICE. I am so heartbroken and angry. And then to add insult to injury, they will not let you cancel the "wellness plan" for your not dead animal. They wouldn't even let us cancel the plan for our other, still living pets. We're still being forced to pay, months later. PLEASE don't entrust this business with the lives of your pets. They don't care.

This is the worst veterinary clinic I have ever been to and they are extremely unprofessional. I have a 6 month old kitten and I took her to get her nails trimmed, she won’t let me do it myself because she was a stray and is still acclimating to people. The first time I was scheduled, I had already had a long day at work and had an evening appointment. I got there, with my anxious kitty, and they made me wait for 30-45 minutes just to tell me that they had a scheduling conflict and could not take me. The second time I was rescheduled, they told me I needed to get her second distemperment shot that same day and that it was priority over her nail trim (I still had 2 weeks to get her second shot give or take). They took her back and came back out after 5 minutes and said she was not cooperative. They prescribed her medicine to make her calm for the next appointment, charged me $100 and called it a day. My third appointment was scheduled, and the day before the appointment I had to reschedule due to being called into work. I never got a confirmation text or call so I called a day before my newly rescheduled appointment to confirm it, and they told me someone declined the appointment and that it had cancelled. They were still able to see me that day, just earlier, which is fine. I had to dose my kitty once the night before, and 2 hours before we got in the car. This morning I gave her the second dose at 7:30am, as my appointment was at 10am. We drove all the way down there and they told me that the vet called out for the day and that they couldn’t take my kitty. Wasted the medicine, and my time. What a joke this place is. We will not be returning.

Very attentive and very polite. Although they have different vets in for each visit I don’t mind because they are always nice and considerate to the pet owners. My mom and I were taking our dog Sophie to Banfield for 11 years and now we have a new puppy named Cocoa and we take her to Banfield as well. They always love seeing her and the deals on her care are amazing! Banfield makes pet care so much more affordable and they do their jobs with care.

It's needless to say how stressful and terrifying it is to have a sick animal... And the best place to go to get all of that relief I would say is Banfield pet hospital they are top-notch in the services they provide and I'm deeply grateful to be a member or a customer of the service thank you so much for the services you provide and very well, and that's from the receptionist all the way to the doctor. My pet is happy and so am I