Banfield Pet Hospital

My pup was there last week for teeth cleaning and some shots. Asked for refills on his arthritis medicine at the beginning of the visit three times and have yet to receive them. This is the first time this has ever happened. Overall I like their services and everyone is so nice and caring. They need to have a one on one with their receptionist Jhiro. Ended up with three separate purchases because he was going so fast in clicking on the computer but never entered the medicine that was actually needed.

They strive on giving your pet the best care possible and keeping them happy and healthy!

I do like the people here. I won't take their advice on dog food again but Ghost really loves them so I'll keep coming back

We use this vet all the time but after today not sure if we will continue. Took both our dogs in today for a check up and a few shots. The lady at the desk said the price was going to be $246 and some change. My wife goes back to pick them up comes home and said it was over $500. The price is not a problem but that's a HUGE difference from what I was told. Then my wife needed to schedule a follow up and my wife said the lady was hesitant to tell her that one was going to be over $600. My wife said schedule it and the lady seemed surprised cause she said that and reiterated it was going to be $600. My wife said ok? Schedule it. I don't know but maybe they need someone up front who knows what they are talking about and confident in what they are saying and not assume someone cannot afford something. Our dogs together the 2 of them were over 10 grand. Don't assume! We def can afford it! BUT PLEASE know what prices you are giving before you give it.

1 Prognosis: good 2 Client Education: Discussed physical exam findings. Discussed heartworm test was negative today so we administered proheart which is good for 6 months. Discussed flea/tick prevention, recommended simparica. O consented. P was positive for ehrlichia - chronic positive. Discussed that we recommended increasing Ps dose of traz and gaba ( in pp notes). P was not aggressive today, but when we got her out of the kennel to start her exam she panicked as i was listening to her heart, we were gently restraining by holding her leash and she was muzzled, and P jumped in the air and threw herself down on the ground violently and thrashed and slammed herself on the ground multiple times. We were able to get a blanket over her and restrain her, but she hit her lip, caused a small vessel in her right sclera to rupture and had several drops of blood tinged discharge from her nose. We recommended higher doses of sedatives prior to vet visits. O agreed. This is the added note to my pups account. after this event, i refused to allow my babies to go in the back ALONE ! i requested to have in- room appointments ONLY . the vet tech agreed this would be better for everyone . 2/6/20223 i arrived for the in-room appointment that was made 2 week prior by a Banfield staff member !!!! ONLY to be told that this office does not allow in-room office visits due to a covid-19 policy. i then called the corporate line to fine out there is not such policy !!!!! OMG I was soooo mad !!! the store manger (Virginia) is uneducated in this line of work. she has placed me on hold for long wait times. still waiting on recorded request as of 2/7/20223