Banfield Pet Hospital

Banfield is such an amazing vet! Their staff is always thorough and friendly and the pet plans they offer are very reasonable! I trust them with my German Shepherd Cassie and they treat her with so much love! I’ve been working with them for 2 years since I moved to Houston and it’s been one of the best decisions I’ve ever made.

THE WORST EXPERIENCE! Absolutely disorganized. I recently took my dog here because he moved away from his old vet. I thought the reviews were poor but took a chance. If you are reading this SAVE YOURSELF TIME AND GO SOMEWHERE ELSE! It took 2 days for someone to answer the phone for me to make an appointment. The staff was nice once we got there but I had to drop off my dog they told me it would take 2 hours. 3 hours later I called them and they said he was ready. I arrived and waited a full hour to actually get my dog. I requested the prescription so I could order it from chewy. They denied chewys request and when I called they said my dog already got the prescription. After being on hold for 30 minutes I hung up and called back and they put in the order. Chewy shipped my order to the wrong place on accident and went to re process and the vet not only denied it stated I needed to make a whole new visit!!!! I won't be back and intend on filing a formal complaint with banfield.

I prefer not to post negative reviews, however, If I could rate negative stars, I would. I made a 9:30 AM appointment and selected in-office visit. When I arrived with my pup, the front desk person changed it to drop-off without my consent. I was told it’d be a couple of hours and he’ll be ready for pickup. Several hours passed, so I called for updates. Each time I called, I was told it would be just another 30 minutes. My pup wasn’t ready until the end of the day. I received the call at 5:15 and was told I needed to arrive by 5:30 because she was leaving for the day. So, rushing through afternoon traffic to arrive within 15 minutes was a feat. The team is nice, but that’s about it. This location fails to communicate important information and provide accurate timelines. So if you need to visit, expect to pick up your fur baby at the end of the day and not a minute sooner. You will not receive any updates during the visit and if you call, be prepared to be on standby all day.

I’ve had wellness plans through Banfield for the past 12 years and have lived in 3 different states with my dogs. This is the worst facility I’ve ever been to. Their lack of follow-up consistently puts my pets in danger. Most recently, one of my dogs (12y.o.) needed a referral to a specialist. Banfield promised to put the referral in within 24 hours; it’s been over a week and the specialist still hasn’t received a referral. The lady at the desk can’t do anything and just takes my number down for the manager. Meanwhile, my dog just has to wait and suffer. And this is the second time they’ve done this. A few months ago, our other dog had radiographs (X-ray scans) and it was WEEKS before I was able to get in touch with anyone to receive the results, though I paid for results to come within 24 hours. I don’t get the feeling that this location truly cares about my pets at all and it’s so saddening. This location needs to be closed.

So many issues. My dog is on the plan that covers his neuter surgery and yet they still charged me $500 for it just because his balls were inside and not outside his body and they didn’t tell me until the day of that I have to pay that much. They didn’t wanna work with me at all when it came to the payment so I had to borrow money and I had already took off of work for his surgery. Now they refuse to give me the 6 month trifexis and they did the same to my mom with her dog. Staff is always rude one yelled at me for simply asking a question and another snatched something out of my hand. I don’t trust them with my dog either because the first time he went there he rushed me out of the building and he didn’t do that at the other location he was at before this one so I’m unsure if they’re treating our animals with care or not. I feel like they just wanna take our money and that’s it. I hope they get it together cuz they’re losing many customers.

One of the worst experience of my life. When I signed up for teeth cleaning of my dog I was not given all the info needed. I was not told to keep my dog off food and water. Then they did not tell me that the labs were an extra charge(270.00).They were not friendly and seem to take my questioning personally. I picked my dog up without having his teeth cleaned. When I checked out I paid 270.00. I asked for my receipt and he said he e-mailed it. I still haven’t recieved it. I will never go back. Ann