Banfield Pet Hospital

Pet Hospital South Carolina Lexington County Lexington Sunset Boulevard

5135U Sunset Blvd, Lexington, SC 29072, USA

3.0

My lab had a soft bump on her belly and I kept asking to get them to test it but was told it was just a fatty deposit. Well, it apparently was not because a couple of years later, I insisted they biopsy it and it turned out to be Mast cell tumor. When they x-rayed her because it was oozing, what they saw, was a tumor so big that it had pushed the spleen completely out of place. If you love your pets, PLEASE take them elsewhere. They will live longer. Besides, they never answer the phones, so ……..

Tessa

Overview

(803) 356-0405
www.banfield.com

Hours

Monday 8:00 AM - 6:00 PM

Tuesday 8:00 AM - 6:00 PM

Wednesday 8:00 AM - 6:00 PM

Thursday 8:00 AM - 6:00 PM

Friday 8:00 AM - 6:00 PM

Saturday 8:00 AM - 5:00 PM

Sunday Closed

Pet Hospital

State

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Banfield Pet Hospital Introduce

Banfield Pet Hospital, located at 5135U Sunset Blvd, Lexington, SC 29072, provides veterinary care services to the local pet community. As part of the "Hospital" category, they offer a range of pet health services. However, customer reviews indicate significant concerns regarding their service.

One customer reported a serious misdiagnosis, where a soft bump on their lab was initially dismissed as a fatty deposit but later found to be a mast cell tumor. This delay in accurate diagnosis resulted in a significantly advanced tumor, impacting the pet's health. The reviewer strongly advises pet owners to seek care elsewhere.

Another customer expressed frustration with repeated appointment cancellations without explanation, specifically highlighting a perceived unwillingness to treat large breed dogs. This has led to significant disappointment and a negative perception of the clinic's service.

Additionally, there are reports of difficulties reaching the clinic via phone.

Key concerns raised by customer reviews:

Potential for misdiagnosis and delayed treatment.
Unexplained and frequent appointment cancellations.
Perceived reluctance to treat large breed dogs.
Difficulties in contacting the clinic by phone.

Given the reported customer experiences, pet owners in the Lexington, SC, area should carefully consider these concerns when choosing a veterinary care provider. For appointments or inquiries, please contact Banfield Pet Hospital at (803) 356-0405 or +1 803-356-0405. However, due to negative reviews, it is recommended to seek second opinions or alternative clinics.

Banfield Pet Hospital Photos

Banfield Pet Hospital Location

Banfield Pet Hospital

5135U Sunset Blvd, Lexington, SC 29072, USA

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Reviews

Nov 12, 2024 · Tessa

It's really disappointing that after I had my appointment, they cancelled it without any reason. This is the second time this has happened at that place. They simply don't want to help my large breed dog there. If you have a large dog, forget about it and don't go there because they won't want to help him. It's so frustrating and sad. If I could I would give them -1

Sep 12, 2024 · Luisa Romero

I have been taking my schnauzers to the Lexington location since it opened. I couldn't be happier with the level of genuine love, care and compassion they show to their animals. I have always received great customer service before during and after their appointments with follow up calls. Great place!

Mar 14, 2022 · Rosemary Esquivel

Just started using Banfield, and am very pleased with their operation. Everything from pricing, location, staff follow up and care. They really are a solid selection when it comes to choosing a good veterinarian . Zero Complaints !!! 2 Thumbs up 👍👍for Banfield for 2021. #Munchie #Rolo #Flokie #GOteamBanfield

Aug 22, 2021 · Rob Anthony

This place is utterly irresponsible. My mother send her dog there for routine vaccinations. They claim they took her for a walk so she could use the bathroom, mind you they took her out of her harness and put a cheap leash on her. She allegedly got spooked and ran away… they lost my mothers beloved dog…. It’s been two weeks. They helped in the search, but it’s simply not enough. This cannot be forgiven. The negligence is astronomical in proportions. This is my moms child. Why aren’t there any SOPs in place for this? Why didn’t the worker try to get her when she first got set free? Is it ok for their employees to lose peoples animals? This makes zero sense and I for one cannot comprehend how this happened.

Feb 01, 2022 · Gregory Clark