Banfield Pet Hospital

Unfortunately, I have to leave a bad review. I’ve always obtained the travel documents for my dog in Florida, but this time I had to travel from Oregon. We have traveled internationally with our dog for many years, always requesting the travel permit well in advance as required, and we have paid the fee. After searching many places, in Oregon Benfield was the only one that could give us an appointment. When asking about the prices at two different Benfield locations, we were quoted $89. However, on the day of the appointment, we were told the fee was $415, with no other options available since our flight was in 20 days, so we had to pay. A few days before the trip, I called several times asking about the certificate, as they had never sent it( they promised it )The person who answered had no idea and said we would have to wait until the veterinarian was available to ask. The day before the trip, the form finally arrived. In conclusion: Poor communication The physical examination of my dog took less than 10 minutes (and I was charged $115 for the vet’s time). Do not offer international travel document services if you are not well-versed in the process

Came here to do drop off my cat for comprehensive and updates on shots. It was simple and the doctors and staff were finished within 2 hours of drop off.

Every tech here is a liar or happy to be misinformed, which is really concerning when dealing with animal health. Also doctor quoted me $750 for a rabies vaccine and two blood draws for cat. Insanity!

I never write reviews but my experience with this office has been more than frustrating. The wellness plans are a complete joke. The only reason I even signed up is because for a while that was the only way you could actually get an appointment and/or response from the team. Now they don’t even care… no one answers the phone, you stand in the lobby waiting for someone to come to the front. I had two animals on wellness plans and two who were not - there was definitely a difference in service between the four even though they were dealing with the same owner. I could spend hours listing reasons to avoid this clinic - but for the health and wellbeing of your animals just stay away. There are so many better options available! Oh and by the way - Milo is still deceased - stop emailing about his overdue vaccinations!

Took my dog in who has recently sounded congested and sneezing a lot. Also she has bumps on her skin that has been tested and diagnosed as a immune disorder. Dog was at Banfield the whole day - cost was $400.Got nothing for her sneezing and congestion. No diagnosis just told to bring her back if anything changes. I brought her in to prevent her from getting worse. The doctor said they requested records from vet who ran skin test, but hadn't received by the time doctor called me. I asked the doctor if she'd be in tomorrow, she said yes - as I was hoping for some diagnosis, soon. Upon picking up my dog I confirmed the Vet Tech (who gave me a ointment to put on my dog skin) if the Dr. would be in the next day - she said no. I don't understand why the doctor wasn't forthright with providing more of a time line. I'm still worried about my dog and out $400 for a visit that should've been around $150. I've been a customer of Banfield (in different locations) throughout the years with my 6 year old pup. It's not always consistently great service, but my dog has never been sick. So therefore, the service (for vaccinations, flee & tick prevention, teeth cleaning, and standard wellness visits) have sufficed. I typically don't write negative reviews as I don't want to hurt any ones business. However, I really thought I'd feel better (after our visit) as there would be more care shared. I was willing to spend even more money - if that's what it took to make sure my pup was in solid health. Unfortunately, now I just feel like money wasted and that we weren't taken seriously.