Banfield Pet Hospital

My first visit was free, so there's a silver lining. It was an abysmal first impression however so not a chance I'd be back for anything, ever. I recieved a free coupon after adopting my new kitten. I easily set up an appointment over the phone, front staff was pleasant. Brought my kitten in 10ish minutes early, was brought back to the room after my appointment start time, waited another 10-15 minutes for the tech. They did basic vitals, asked basic questions and offered to do a second set of vaccines, I declined on this since I had a voucher for this too. I let the tech know she seems a little wheezy. They took her to a back room to supposedly see the vet; I never saw or met them. The tech came back with her, says she looks fine, handed me a print out for a kitten supplement to buy on Amazon and that was it. Not even meeting the veterinarian before getting sent out was very off-putting, especially when this process took *so* much longer than it should have. I would deem this visit a complete waste of time for everyone involved. If you offer a free first visit I would think you'd try harder to make a good first impression. Again, will never be back.

The assistants are always sweet and understanding. The vet today, March 9th, in Mesa on signal butte is not friendly, very rude and has no regard for my 11 yr old cat who’s in a ton of pain due to having stomatitis.. The vet is young and has NO EMPATHY. Prince hasn’t been able to eat in several days and when he does eat it’s so painful that he shakes his head just to get his food down. I was late to this appt but called ahead to let them know and the front desk person said to go ahead and come in, as he will still have his appt. It took me longer than usual bc he ran when he saw his crate bc he knows he’s going to the vet. It made me 45 mins late from the initial time i was supposed to show up. When I got here the vet and the front desk lady refused care. They wanted to send to him home with antibiotic pills and he doesn’t do well with taking pills. His mouth is inflamed and it hurts him really bad. The vet doesn’t care. She said to come back in a week, then we can look at him. I can’t believe, they can’t spend an extra 30 Mins giving my cat an injection so he can feel better long enough for us to get his teeth extracted. We have a wellness plan with Banfield. Did that matter, nope. Prince has been a long time patient of Banfield. Did that matter, no. If it wasn’t too difficult to get him in his crate and to these appts. It wouldn’t be so bad. Now Prince will go without eating, without seeing a vet that we pay for w/a medical plan and without meds to help him w/eating and the inflammation. If you can help it, you’d be best to avoid, Dr. Jacelyn Cubillas

My German Shepherd has gone to Banfield on Signal Butte since birth, she is now 5. We have their wellness plan which is awesome. The staff is professional and friendly. I highly recommend this office for your pet. I'm not easily impressed but the entire team are Rock Stars.

I will actively dissuade anyone I know from going here. The customer service is the worst I’ve ever seen. Three visits in a row my pet received the wrong care and the last time they had the audacity to make me pay for it. Make me, as in they wouldn’t give me my pet back until I paid. I asked for a manager, they said there was none, that I would have to pay and “hope to get a refund.” The vet tech concluded with the threat “you better not make a scene” when I picked up my pet. Thankfully the manager did call, give me a refund and apologize profusely but it was far too late. I should have stopped after they gave my cat the wrong vaccine on the first visit. Run far, far away from this location.

We took our sweet boy there due to an illness, and we unfortunately had to put him to rest. The vets were compassionate and caring during this trying time. I'm not sure of their names, but thank you so much for your kindness.