Banfield Pet Hospital

Pet Hospital California San Diego County Poway Poway Road

12654 Poway Rd Unit #12, Poway, CA 92064, USA

4.0

If I could give zero stars, I would. I don’t usually leave reviews, but I feel compelled to share my experience because it truly felt like this place cared more about taking my money than taking care of my dog. I brought my dog in because he had a cut on his ear that became infected. Right away, I was almost charged the full price despite having a wellness plan — I had to remind the front desk about it, and there was little to no apology or concern (first red flag). My dog already struggles with vet visits, and when the doctor came in wearing a mask, it made him even more anxious. Dogs rely heavily on reading facial expressions for trust, and it was clear this made the situation worse. They immediately insisted on muzzling him, which only escalated his stress (second red flag). I had explained over the phone exactly why we were coming in — for the cut and infection on his ear — but when the doctor examined him, they only noted an ear infection and completely overlooked the visible cut and swelling. I had to point out the large, swollen, bloody area myself, to which the doctor responded, “Oh wow” — extremely unprofessional and concerning (third red flag). In my experience, places that work with animals usually show genuine care and passion for their well-being — I didn’t feel that here at all. It felt like their main priority was upselling services I didn’t need rather than focusing on my dog’s health. I will absolutely be finding another vet who truly cares about animals and their owners.

Connor

Overview

(858) 668-0637
www.banfield.com

Hours

Monday 8:00 AM - 6:00 PM

Tuesday 8:00 AM - 6:00 PM

Wednesday 8:00 AM - 6:00 PM

Thursday 8:00 AM - 6:00 PM

Friday 8:00 AM - 6:00 PM

Saturday 7:00 AM - 6:00 PM

Sunday Closed

Pet Hospital

State

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Welcome to Banfield Pet Hospital

Welcome to the local community! When it comes to the health and well-being of your beloved pets, choosing the right veterinary care provider is a crucial decision. In this introduction, we will delve into Banfield Pet Hospital, located at 12654 Poway Rd Unit #12, Poway, CA 92064, USA. Operating under the platform category of "Pet Hospital," Banfield aims to provide a variety of services and potentially goods related to animal health. This overview will attempt to present a balanced perspective based on the available information, including customer reviews, to help local users understand what Banfield Pet Hospital offers.

Banfield Pet Hospital is a well-known chain of veterinary clinics across the United States, and the Poway location is part of this network. As a "Pet Hospital," it is expected to offer a range of medical services for pets, primarily dogs and cats. These services typically include routine check-ups, vaccinations, preventative care, diagnostics (such as blood work and imaging), treatment for illnesses and injuries, and surgical procedures. Many Banfield locations also offer wellness plans, which are designed to make routine veterinary care more affordable through bundled services and payment options.

One customer review provides a deeply negative experience at the Banfield Pet Hospital in Poway. This reviewer expresses significant dissatisfaction, stating that they felt the clinic prioritized financial gain over the well-being of their dog. The specific incident involved a dog with an infected ear cut. The reviewer mentions an initial issue with the application of their wellness plan, a perceived lack of empathy from the front desk, and concerns about the doctor's demeanor, including wearing a mask that allegedly increased the dog's anxiety. The insistence on muzzling the dog further heightened the reviewer's concern. A significant point of criticism was the doctor seemingly overlooking the primary reason for the visit – the visible cut and swelling – and initially focusing only on an ear infection. The reviewer felt that the overall experience lacked genuine care for the animal and instead focused on upselling unnecessary services. This account raises serious concerns about the level of attention, professionalism, and care provided in this particular instance.

In contrast, another customer shares a positive experience at the same Banfield Pet Hospital in Poway. This reviewer states that they have been taking their two cats there for some time and have received "great & loving care." They specifically highlight that the staff explains every detail regarding the animals' care and associated charges. Furthermore, they commend the clinic for its compassion during a difficult time when they had to euthanize one of their cats. This positive review paints a different picture, emphasizing thorough communication, caring treatment, and empathy from the staff.

Considering these contrasting reviews, it is important for local users to weigh both perspectives. The negative review raises red flags regarding potential issues with customer service, thoroughness of examinations, and the perceived prioritization of financial aspects over patient care in at least one instance. The positive review, on the other hand, suggests that many pet owners have experienced satisfactory and compassionate care at this location.

As a "Pet Hospital," Banfield in Poway likely offers various services that are typical of such establishments. These could include:

Wellness Exams: Routine check-ups to monitor your pet's overall health and detect potential issues early.
Vaccinations: Administering necessary vaccines to protect your pet against common diseases.
Parasite Prevention: Providing medications and advice on preventing fleas, ticks, heartworms, and other parasites.
Dental Care: Offering dental cleanings and advice on maintaining your pet's oral hygiene.
Nutritional Counseling: Providing guidance on appropriate diets for your pet's age, breed, and health conditions.
Diagnostic Services: Utilizing laboratory tests, X-rays, and other imaging techniques to diagnose illnesses and injuries.
Treatment of Illnesses and Injuries: Providing medical care for a wide range of health issues.
Surgery: Performing various surgical procedures, from routine spays and neuters to more complex operations.
Wellness Plans: As mentioned, Banfield often offers bundled care packages that can include routine exams, vaccinations, and other services at a set monthly or annual fee.

The positive review specifically mentions the explanation of care details and charges, which suggests transparency in their communication regarding treatment plans and associated costs. The compassion shown during the difficult time of putting a pet down is also a significant aspect of quality veterinary care, indicating that the staff is capable of providing emotional support to pet owners.

However, the negative review highlights potential areas of concern, such as the attentiveness of the front desk staff, the doctor's communication style (including the use of masks and its impact on anxious animals), the thoroughness of the initial examination, and the overall feeling of the clinic's priorities. These are important factors for pet owners to consider when choosing a "Pet Hospital" for their animals.

Regarding the environment of the clinic, the reviews do not provide specific details. Typically, a pet hospital aims to be clean and organized, with separate waiting areas for cats and dogs if possible to minimize stress. Examination rooms should be well-equipped for various procedures, and there should be areas for surgery, recovery, and potentially housing for animals staying for treatment.

Features of Banfield Pet Hospital, being part of a larger chain, might include standardized protocols, access to a network of veterinary professionals, and potentially integrated electronic health records. Their wellness plans are also a notable feature designed to promote regular preventative care.

As no specific promotional information was provided in the reviews, it is recommended that local users contact Banfield Pet Hospital directly at (858) 668-0637 or +1 858-668-0637 to inquire about any current offers, new client specials, or details about their wellness plans. Understanding the costs associated with different services and the potential benefits of a wellness plan is essential for making an informed decision about your pet's care.

In conclusion, Banfield Pet Hospital in Poway presents a mixed picture based on the limited customer feedback provided. While one reviewer experienced compassionate and thorough care, another reported significant concerns about the level of attention, professionalism, and perceived financial priorities. As a "Pet Hospital," Banfield likely offers a comprehensive range of veterinary services, including wellness plans. Local users are encouraged to consider both positive and negative feedback, perhaps visit the clinic to assess the environment and interact with the staff, and inquire about their services and any available promotions to determine if Banfield Pet Hospital meets their individual needs and expectations for their beloved pets.

Banfield Pet Hospital Photos

Banfield Pet Hospital Location

12654 Poway Rd Unit #12, Poway, CA 92064, USA

Reviews

Apr 12, 2025 · Connor

I’ve been going to Banfield’s in Poway for sometime now. I’ve taken my two cats there & have received great & loving care. They explain every detail about your animals care, charges etc. They were extremely compassionate when I had to put one of my cats down.

Dec 11, 2024 · Rae Aldridge

They are THE best. I would trust all of the vets there with any of my pets. I have a cat and 3 dogs, and have seen every vet in the office on some occasion or another. Every Vet has treated us with care and compassion, and the Vet Techs are phenomenal. Even though some are allergic to cats, they still hold and care for my cat like it was their cat, and its very comforting to know that. My animals actually enjoy vet visits, which they never did before Banfield.

Mar 09, 2018 · Dellena Olps

We have been taking our dogs to Banfield for the past 12+ years. Similarly to a previous reviewer, I also agree with the statement that this location lacks in the patient care and professionalism that our beloved four-legged family members have received at other Banfield clinics. For the past several years, the Solana Beach Banfield had been our primary clinic, however, after our primary doctor left the company to work with Vetco, we sought care from the Poway clinic when a large mass had grown on our dog's toe. During our initial, a sample from the mass was taken and sent to the lab for evaluation. Dr. Huang promptly called me a few days later to briefly review the cytology report. The mass was determined to be malignant neoplasia (cancerous tumor) and or skin cancer. Dr. Huang informed me that radiographs were recommended to determine if the cancer had metastasized, that amputation of the toe may be necessary, and that there was a possibility of the cancer returning post-surgery. She assisted us in scheduling a consultation with Dr. Lee whom she recommended for the amputation. To be clear, this review is not regarding Dr. Huang. We met with Dr. Lee, whom, after five minutes of only taking our dog's vitals, proceeded to ask if we wanted to move forward with the amputation. She did not review and expand upon the cytology report with us, she did not discuss other treatment options outside of surgery, and she did not mention the very important fact that the cancer could return post-amputation. We felt rushed and were not presented with the necessary information required to make an informed decision. In fact, it was evident that Dr. Lee had failed to review our dog's file as she went on to repeatedly refer to our female dog as "he" throughout the consultation. We informed Dr. Lee that we would base our decision on the findings from the radiographs, which, she only recommended to collect on the chest, however, we pushed for an image of the affected paw as well – an image which our dog's primary doctor (now at Vetco) would later confirm as very much important for the surgery. We waited in the exam room for an hour before our dog was finally taken back for her radiographs. During the imaging process, I could hear the technician repeatedly yelling at our dog. She, understandably frightened, ended up wetting herself and her hind legs were visibly shaking when she was returned to us. Our dog has never wet herself during a visit to the veterinarian. A submissive pee on the floor a few of times when she was a puppy, yes, but never directly urinating on herself to the extent that a bath was necessary. I have never been so upset over the mistreatment of my beloved family member. Feeling incredibly uneasy in trusting Banfield Poway with our dog's care, we happily paid the out-of-network costs to consult with her primary doctor who was now at Vetco. She reviewed our dog's medical reports in depth with us, shared multiple treatment options, and helped us weigh the pros and cons of said options in an unbiased manner — all while demonstrating professionalism and compassion. Furthermore, she strongly advised against going with Banfield for the amputation if we were to choose that route. Banfield, she explained, performs maybe 1 to 2 amputations every 6 months, whereas the specialists at a specialty hospital performs them regularly. Ultimately, we chose to move forward with the amputation at Veterinary Specialty Hospital in North County, – a hospital which we have trusted with the specialty care of our dogs in the past – and could not be happier with the level of care and compassion which they continue to provide to not only our fur babies but to us (the parents) as well. We have since turned off the auto-renewals for our dogs' Banfield plans and will continue their care with Vetco's Premier Plan. We initially requested a cancellation but were told we would owe a fee equivalent to the total cost of the remaining 6 months in our plan. After more than 12 years of loyalty to Banfield, this is how we are treated.

Apr 21, 2024 · K N

I was very happy to meet a doctor who was good at answering my questions. Especially as I am not familiar with English, I was lucky to meet a doctor who could speak both Korean and English. Also, the staff at the reception were very friendly. I don't remember his name, but it started with M. It was my second visit, but I think it would be a good day if I met the person I met in the morning (9:30AM) again next time. It is beautiful to be kind, calm, and considerate of others. I would like to praise the person whose name begins with M who worked at the reception in the morning.

Nov 02, 2023 · YUN HO KO