Banfield Pet Hospital

I’m a dog person to my core, but recently fell victim to the Cat Distribution System. Never having had a feline of my own I was able to easily set the kitten up with the Banfield care plan so Tofu (cat tax attached) could get his shots and receive regular care on schedule. I will be upgrading his plan to include dental (one cleaning per year) as to avoid future potential exponential costs with his teeth.

Update: I took my pet to a more qualified veterinary office outside of the Banfield network, and they were able to properly diagnose and treat my cat. It turned out to be GI inflammation caused by anesthesia—a common side effect—that was administered under Dr. Lowry’s care. The issue was resolved with just three prescriptions (oral Cerenia, appetite stimulant, and intestinal antibiotic) and SQ fluid. The new vet was surprised to hear the previous doctor didn’t consider this. Unfortunately, Dr. Lowry was unable to diagnose or address the issue and instead referred me to an emergency room. If you care about your pet, I strongly recommend avoiding Banfield altogether, and especially Dr. Lowry. My experience left me questioning how she is in this position. I truly regret trusting this office and Dr. Lowry with my pets. — Overall, my experience with this veterinary office has been positive. However, a recent incident has significantly impacted my perception. My cat underwent anesthesia for a dental cleaning and began experiencing post-anesthesia complications afterward. The attending vet, Dr. Lowry, provided one day of treatment (Cerenia injection and SQ fluids) before referring us to an emergency room. No prescriptions were sent home. Concerned, I consulted multiple other veterinarians, including some within the Banfield network, and contacted a few ER clinics to describe the situation. All agreed that supportive care and treatment could still be provided at the clinic level and that ER hospitalization was premature. I don’t understand Dr. Lowry’s decision to refer the case so quickly, especially since she had been involved from the start. This experience left me feeling that the common critiques of Banfield being more suited for routine well-being visits rather than handling complex or emergent cases are accurate. It seems the clinic may lack the resources or confidence to manage situations requiring diagnosis and more advanced treatment. While I appreciate the care my pets have received in the past, this incident has made me reconsider whether this clinic is equipped to handle anything beyond basic preventive care.

We took our sick pup here on a drop off appointment. All other Banfield locations were busy till the following week. He stayed there all morning and quickly got better after his visit. Great staff, professional service and very helpful. 🐶💚💯 Update review 2021: We’ve been taking our pups here at this Banfield location for a while now. Initially it was very good (around a year and half a go) however the service has been downgrading. Just recently it took us 6+ consultations (driving back and forth) for the staff here to properly diagnose and treat our dog. We where driving 30+ minutes to go to this location because it USED to be good but will most likely be taking out business somewhere else. Staff is also very particular on appointment time, so DONT BE LATE or you will be rescheduled which leads me to my next point, this past year this location has been so backed up, making it hard to schedule any type of appointment.

Standard, run of the mill vet. If you have any sort of pet emergency, they’re useless and appointments are difficult to come by. I booked an appointment on August 23 for my dog’s follow up vaccinations. They claimed to have called me and left a voicemail on September 10th to reschedule his appointment (for an appointment on September 12th). I have no voice mail. I respond to a text message to confirm my dog’s appointment (on the 12th at 10 AM). I show up on the 12th at 10 AM and they tell me my appointment is not for another hour. This appointment was specifically scheduled around my work schedule. I moved my schedule around to make this work but they preemptively reschedule me, without any acknowledgment from me, and claim I’M in the wrong. The lady at the desk stated it was moved because they accidentally double booked the veterinarian. That’s frankly not my problem. That’s a staff problem, and I suffer the consequences because of their incompetence. So I’m waiting here, moving my entire day around to accommodate THEIR error, and they won’t check my dog in in the mean time because “his appointment isn’t supposed to be for another hour” and it would screw up their wait time metrics.

Bentley loves the Hilltop staff. They are so professional and knowledgeable regarding my little boy’s health