Banfield Pet Hospital

This review has been edited. Today I took my pet to Banfield Pet Hospital , and I decided to edit the previous post. Dr. Adami and Rosa was amazing! They are very kind and professional. They explained everything to me and patiently listened to my concerns. Thank you!!

Recently came to Banfield about two weeks ago and the staff was overall really kind and loving. However, I bought my dog in highly concerned that she fell ill seemingly out of nowhere. Thought it was a UTI maybe. They ran bloodwork, her bloodwork was extremely concerning so they proceeded to ask me if she got into antifreeze or anything toxic. They tried telling me to go get a $800 ultrasound somewhere else to see if she ate something. In the end, i paid $500 for no answers, diagnosis, or treatment. I ended up taking her to another vet the next day, that vet looked at the same bloodwork from Banfield and was able to conclude that she may have Addison disease. Which after more tests, turned out to be true. My dog was going through a life threatening addison crisis and Banfield asked if she ate Antifreeze…BUT i know mistakes happen and misdiagnosis, even with is humans. It just sucks that something so serious wasnt able to be caught.

Terrible Service!! They don’t answer the phone when you call and if you miraculously do get through they put you on hold to never answer again!! This is not the first time but I can tell you it’s the last time. I’ll take my business elsewhere. I’m canceling my insurance plan with them, not worth the aggravation. Go with a local Veterinarian, better service and better care for your pet.

Distance and location is good. Doctor's are good. Staff fair, as expected but no as above. Expecting more understanding, patience, compassion, informative. I want to add that our beautiful companion Yorkie terrier Bella Perez passed on in March, never received a call from Banfield, my daughter tried several times to contact them when we were struggling with her health issues, unprofessionalism was very low. Appts as a emergency poor, we requested blood work for an emergency surgery kidney stones waited time one week was never performed because we had no choice to look for other options, found a clinic who took blood and noticed Bella needed to get fluids injected. So we went back to Banfield and they refused to do it, they instead told us to take Bella to a hospital,which we did. We took her to Oradell hospital which she was seen and was admitted for test, fluids, all her vitals we're low, she had not only bladder stones but heart and kidney failure. So many years seen by Banfield only on professional lady doctor was the one that noticed her bladder stone of a greater size, weeks before this happened. We did everything in our power to keep up with vaccines, check up years after years, we had since she was a baby, we lost our Yorkie, we had to let her go, we know she was over her years but a lot of things need to be addressed on this situations so ppl be aware and prepared. Our Bela Perez l was everything to us , specially my daughter lost her friend for life, till today we cry. No even one call from them at least to tell my how sorry they're. Or sorry for your loss. The iconic thing is that we're stuck with the insurance for a whole year because they don't let us cancel.

Having worked in veterinary medicine I can say I had an easy experience with my girls at Banfield. Thank you to Sky for making check in a less stressful process and being so sweet. I had dropped my girls off so didn’t get to meet with the doctor but the techs were just as amazing! We’ll see you again ❤️