Banfield Pet Hospital

Welcome to the introduction of the Banfield Pet Hospital located at 13150 Middlebelt Rd, Livonia, MI 48150, USA. Banfield Pet Hospital is a well-known chain of veterinary clinics offering a range of services for pets. This introduction aims to provide an objective overview of the customer experiences at the Livonia location based on the available reviews, which present a mixed picture of the care and service provided.

Based on the customer feedback, the environment and initial interactions at the Banfield Pet Hospital in Livonia have been positively noted by some. One reviewer who visited this location when their usual vet was unavailable described Aterra as "very kind and patient" while taking their cat's history. They also appreciated that Dr. Grube checked on their cat before the drop-off. This customer found the front desk staff to be "very nice" and felt that their concerns as an "over the top cat mom" were heard without judgment. They also mentioned that signing up for a wellness plan made the visit more affordable, indicating that such plans are available and can be beneficial for managing the costs of pet care.

However, other reviews present significant concerns regarding the services and practices at this Pet Hospital. One review makes a serious accusation, stating that the Livonia location "loves selling expired heartworm preventatives." This is a critical claim that potential customers should be aware of. Another customer detailed a negative experience starting with an online appointment where a quoted price contingent on enrollment was allegedly not honored at the appointment. This led them to choose a different location and being required to "drop off" their dog, despite their warnings about the dog's anxiety due to past abuse. The reviewer then had to return shortly because their dog wouldn't hold still, which they had initially predicted.

Furthermore, the same customer reported significant issues with obtaining their dog's heartworm preventative medication through Chewy. They claimed that Banfield staff repeatedly said the prescription would be filled but failed to do so over several days, necessitating a personal visit to the clinic to get a one-month supply. The reviewer also mentioned receiving attitude for paying in cash because the "cash till" was not ready. This customer expressed overall dissatisfaction with the care received, feeling overcharged for what they perceived as "terrible care," especially given their dog's history of heartworms.

Considering the contrasting feedback, the features of Banfield Pet Hospital in Livonia appear to include the availability of wellness plans, which can make veterinary care more affordable, as noted by one customer. The presence of staff members like Aterra and Dr. Grube, who were described as kind and patient, suggests that there are caring individuals working at this location. However, the serious allegations of selling expired medication and the reported issues with appointment handling and prescription fulfillment are significant concerns that cannot be ignored.

There is no specific promotional information available beyond the mention of wellness plans making a particular visit more affordable. Potential local users would need to inquire directly with the hospital about any current promotions or offers.

In summary, the Banfield Pet Hospital in Livonia has received mixed reviews. While some customers have appreciated the kindness of certain staff members and the financial benefits of wellness plans, there are also serious allegations and complaints regarding the sale of expired medication, discrepancies with appointment quotes, difficulties in obtaining prescriptions, and overall poor service experiences reported by other customers. Local users should carefully consider these varied experiences when deciding whether to entrust their pet's care to this facility.

For local users in Livonia and the surrounding areas, Banfield Pet Hospital at the Middlebelt Road location offers veterinary services and wellness plans. However, it is crucial to be aware of the negative feedback concerning expired medication, appointment issues, and prescription fulfillment. To make an informed decision, you may want to weigh the positive experiences of some customers against the serious concerns raised by others. You can contact them directly at (734) 525-1491 or +1 734-525-1491 to ask questions and gather more information.

To summarize the feedback regarding Banfield Pet Hospital in Livonia:

• Positive Aspects: Kind and patient staff members mentioned (Aterra, Dr. Grube), availability of wellness plans that can improve affordability.
• Negative Aspects: Allegations of selling expired heartworm preventatives, discrepancies with quoted prices, issues with appointment handling (forced drop-off for an anxious dog), significant problems with prescription fulfillment, reports of rude behavior regarding payment methods.

Prospective clients are strongly advised to consider the full spectrum of feedback provided and to conduct their own due diligence, perhaps by contacting the hospital directly and asking specific questions about their practices and policies, especially regarding medication handling and appointment procedures, before making a decision about their pet's care.