Banfield Pet Hospital

Dr. Malone has entirely messed up my dog’s vet schedule and caused me a lot of grief over the last few weeks, in addition to not following proper veterinary care standards. I highly do NOT recommend her. First, Dr. Malone did not perform a heart worm test on my dog despite my indicating that I will need to receive refills of his heart worm preventative. She further approved a six month refill of his preventative despite not performing the test, and then refused to renew the prescription for the next six months because she did not perform the test. Not only was I not informed at the time that she did not perform the test, outside of the required standards, but I now have to take my dog to receive a heart worm test with no warning and six months before his normal annual appointment. She also only listed his Bordetella vaccine as lasting for six months, despite not informing me of this either and despite it being a NEW policy that they are willing to change to a year if asked AT THE TIME but seemingly not after the fact, causing me not to be able to drop off my dog at boarding when I need to because he needs a booster that no one told me about and that’s outside of his regularly scheduled annual visit.

I needed to schedule My dog Mickey for dental cleaning and my cat Whiskers for a comprehensive. Tori called and did that for me!!

My experience yesterday was way beyond my expectations. I’ve been waiting for this appointment to ask several questions about how to best care for my puppy and Gene and Dr. Tucker were phenomenal. Not only was were they so patient with me in addressing my concerns , but they also made sure to answer ALL my questions and brought up things that weren’t on my radar. Thank you both for such a pleasant experience

Do not go here. My dog had an oral tumor, and they kept saying that he needed a tooth extraction. They kept prescibing medicine and we kept having to seem them every couple of weeks. Feels like they were trying to get more money out of us, in exchange for the pain of our dog. As soon as we went to leesberg vet hospital, they could immediately tell it was a tumor(without doing an MRI). We said goodbye to our dog the day after. In addition to the unenthusiastic staff, I cannot recommend this vet clinic.

This clinic is absolutely terrible. I had an appointment today, and not at any point did the vet come out to talk to me about my concerns, or even introduce themselves. If you want a clinic where you have absolutely zero interactions with the vet you’re making the appointment with, and you want to feel as though you’re just a number, this is the clinic for you. If you want to have an active role in your pets care, and actually meet your Vet, look elsewhere!