Banfield Pet Hospital ico

Banfield Pet Hospital

Pet HospitalTexasFort Bend CountyMissouri CityThe Shops At RiverstoneHighway 6

5740 Hwy 6, Missouri City, TX 77459, USA

3.0

They were treating my dog for thyroid and supposedly drawing blue. But never said anything about him having cancer. They charge you monthly to stay on top of your dogs health when they are only getting rich and not truly looking after your pet.

Billie Provost
  • Overview
  • (281) 208-4548
  • www.banfield.com

Hours

Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 9:00 AM - 5:00 PM

Welcome to Banfield Pet Hospital

Welcome to Banfield Pet Hospital, your local Pet Hospital situated at 5740 Hwy 6, Missouri City, TX 77459, USA. As a well-established name in veterinary care, Banfield Pet Hospital aims to be your partner in ensuring the lifelong health and well-being of your beloved pets. We offer a broad spectrum of veterinary services, striving to provide comprehensive care under one roof. Our commitment is to deliver quality medical attention, from routine wellness checks to more complex treatments and surgical procedures. We understand the strong bond you share with your pets and are dedicated to supporting their health needs throughout their lives.

As a Pet Hospital, Banfield aims to provide a consistent and reliable healthcare experience for pets. While specific details about the environment of the Missouri City location aren't extensively detailed in the provided information, Banfield Pet Hospitals generally feature a professional and welcoming atmosphere. You can typically expect clean and well-equipped examination rooms where veterinarians can assess your pet's health, surgical suites for various procedures, and potentially in-house laboratory and diagnostic imaging capabilities to facilitate prompt diagnosis and treatment. The focus is on creating a comfortable and efficient setting for both pets and their owners.

Banfield Pet Hospital offers a wide array of services to cater to the diverse health needs of pets. Based on the customer reviews and the general model of Banfield hospitals, these services likely include:

  • Wellness Plans: These are mentioned in one of the negative reviews, suggesting Banfield offers subscription-based plans that cover routine care such as check-ups, vaccinations, and potentially other preventative measures.
  • Vaccinations: A fundamental aspect of preventative care, ensuring your pet is protected against various diseases. One positive review specifically mentions thoroughness in vaccinations.
  • Treatments for Illnesses: Addressing various health issues that may arise, as indicated by the mention of thyroid treatment in one review.
  • Surgeries: Offering surgical procedures when necessary, as highlighted in the positive review which mentions thoroughness in surgeries.
  • Diagnostic Services: Likely including laboratory work (as suggested by the mention of drawing blood) and possibly imaging such as X-rays to aid in diagnosing medical conditions.
  • Dental Care: Often a part of comprehensive pet health, including cleanings and other dental procedures.
  • Travel Certificates: As mentioned in the positive review, assistance with the necessary health certificates for pet travel.

A significant feature of Banfield Pet Hospital is often their emphasis on proactive and preventative care through wellness plans. These plans aim to make routine veterinary care more accessible and affordable through monthly payments. Another feature, suggested by the positive review spanning two decades and two states, is the consistency and potentially standardized quality of care across different Banfield locations. The thoroughness of the veterinarians and staff, as praised in the Missouri City location review, is also a notable feature.

The provided customer reviews offer a mixed perspective on the Banfield Pet Hospital in Missouri City. One review expresses significant dissatisfaction, alleging a failure to communicate a cancer diagnosis despite treating the dog for thyroid issues and utilizing monthly wellness plan payments. This review suggests a concern that the focus might be more on the financial aspect of the wellness plans rather than a thorough focus on the pet's overall health. This feedback is critical and should be considered as part of an objective introduction.

Conversely, another customer shares a highly positive experience, highlighting satisfaction with the veterinarians, nurses, and staff at the Missouri City location since 2019. This reviewer specifically praises Kathleen Gonzalez for her thoroughness in vaccinations, treatments, and surgeries, as well as her assistance with pet travel requirements and necessary certificates. This positive feedback indicates that many pet owners have had excellent experiences with the care provided at this location.

Given the contrasting reviews, it's important for local users to weigh these experiences. The positive review, coming from a long-term Banfield customer across different states, speaks to a potentially consistent and satisfactory level of care. The negative review raises serious concerns about communication and the perceived prioritization of wellness plan revenue over comprehensive diagnosis. As an objective introduction, we must present both viewpoints to allow potential clients to form their own informed opinions.

Currently, there is no specific promotional information provided in the text. However, Banfield Pet Hospitals often promote their wellness plans as a way to budget for and ensure regular preventative care for your pets. These plans can sometimes include discounts on certain services. Local users interested in learning about any current promotions or the specifics of the wellness plans offered at the Missouri City location are encouraged to contact the hospital directly.

For local pet owners in Missouri City, TX, Banfield Pet Hospital at 5740 Hwy 6 offers a range of veterinary services, from routine wellness to treatments and surgeries. The experiences of other pet owners have been varied, with one expressing significant concerns and another highly satisfied with the thorough and professional care received. We encourage you to reach out to them directly at (281) 208-4548 or +1 281-208-4548 to discuss your pet's specific health needs and to learn more about their services and any available wellness plans or promotions.

In conclusion, Banfield Pet Hospital in Missouri City is a Pet Hospital providing a variety of veterinary services, including wellness plans, vaccinations, treatments, and surgeries. Customer reviews present contrasting experiences, with praise for thoroughness and professionalism alongside serious concerns about communication and the focus of wellness plans. We recommend local pet owners to consider these perspectives and contact the hospital directly to determine if their services meet your pet's healthcare needs. You can reach them at the provided phone numbers or visit their location on Highway 6 in Missouri City.

Banfield Pet Hospital Photos

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Banfield Pet Hospital Location

5740 Hwy 6, Missouri City, TX 77459, USA

Reviews

They were treating my dog for thyroid and supposedly drawing blue. But never said anything about him having cancer. They charge you monthly to stay on top of your dogs health when they are only getting rich and not truly looking after your pet.

Apr 11, 2025 · Billie Provost

We've been using the Banfield Hospital services for two decades in California and now in Texas. Currently we attend the Missouri City Banfield location and since 2019 we are highly satisfied with the veterinarians, nurses and staff. Kathleen Gonzalez is very thorough in vaccinations, treatments, and surgeries of our pet, including the traveling requirements and requesting the necessary certificates.

Apr 03, 2025 · Kveto Hecko

Another great visit to Banfield, Missouri City. Vet Tech Vivian and Dr. Gonzalez are amazing. They are professional, kind and very caring. They took the time to answer all of my questions both at the time of service, and Dr. Gonzales quickly returned my phone call when I had questions about lab results. I know that location is not new and modern, but the care my pet receives has always been excellent. It’s reassuring to know that Vivian and Dr. Gonzalez are there to take care of my pet. Thank you

May 07, 2024 · Rhonda Prince-Jones

Losing my beloved Yorkie Bear on September 26, 2023, was one of the most heartbreaking experiences of my life. What made it even worse was the unkind, unprofessional, and inhumane treatment I received at this location by the terrible receptionist during such a vulnerable time. My dog was in his final moments, struggling to breathe, and I was desperate to ensure he passed peacefully and in my arms, surrounded by love. I called ahead to explain the situation and made it clear that I wanted to stay by his side during his euthanasia. Despite this, the receptionist greeted me with cold indifference, showing no compassion for the emotional distress I was experiencing. She ignored my explicit request to stay with him, and he was taken to the back against my wishes. I begged to be let in and knocked on the door repeatedly, but I was disregarded. My dog passed away in a sterile, impersonal room surrounded by strangers, enduring the very thing I wanted to protect him from—needles and the fear of being at the vet. This moment was stolen from me, and I will never forgive the trauma you caused my family and me. As if that weren’t enough, the receptionist continued to act cold and unkind even after the procedure, asking dismissively if we had paid. Her attitude was not only unprofessional but inhuman, and it demonstrated a complete lack of compassion and understanding for what grieving pet owners go through. This experience has haunted me for over a year. It is unacceptable for someone who lacks empathy to work in a profession where compassion and care are paramount. No one should have to endure the trauma I did, especially during one of the most painful moments of their lives. I hope this serves as a wake-up call to your team to provide the kindness and professionalism grieving pet owners deserve. Your staff’s behavior was beyond unacceptable, and it has left a lasting wound in my heart.

Nov 21, 2024 · Michelle pham

Moved from Kirby (Houston) location to here. Hate to even waste my time but let's start off a year prior when my pet had a dental surgery. Was told to arrive at 0700. At 0700 there's a line at the door because apparently no one informed us that "0700 means whenever PetSmart employees arrive." No apology just an oh well, you're late for work, pick him up before 1700. Today is Halloween, "YESEE" is at the front. No greeting no hello, just "what's your pets name." Very meh. Very disengaged. Very "I'm here for a check." The nurse in the back was the same. It almost seemed like they were upset that they were working Halloween. The doctor seemed OK. Overall, my service was subpar today. I'm considering leaving Banfield altogether and look at other options. Upon checkout, I inquired about the price of monthly Trifexis since I did notice an increase in price. I was told well you paid the same amount in June. She didn't care to inquire about my question; she missed that I didn't matter what I paid I'm asking about what the monthly price is. I'm just underwhelmed altogether with this place. Seems like a Banfield customer service issue across all locations. Asked for manager. GINA comes to the front. Doesn’t introduce herself either. Immediately says, WE HAVE A NEW COMPUTER SYSTEM AND THE STAFF IS OVERWHELMED. I’m like wow. Hello. Mam. You’ve missed the point. I’m letting you know your staff has been very dry and disengaged today. They don’t care. I’m over it.

Oct 31, 2024 · Elexis Williams

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