Banfield Pet Hospital

If I could give them zero stars, I would. I have been a member for over 13 years and just cancelled my membership. Throughout my membership, customer service and care for animals has dropped significantly. From attitudes from the front desk (including eye rolls in front of me), lack of in room appointments (instead they want cats to sit in cages all day until they have time), and general care for animals, this company is the worst experience I have ever had. Then, on top of everything, when I tried to cancel due to their lack of customer service, attitudes and lack of appointments, they have the gall to charge me for canceling services. I wasn't canceling for fun - I was canceling due to their lack of service! After many years of loyalty to this company, I expected better. Do NOT sign your pets up for banfield plans! I will never recommend this company to anyone. They clearly don't care about pets at all or providing any sort of acceptable customer services.

I’m very happy with Banfield. The staff is so kind, and whenever I call concerned about my dog’s health, they do their best to find an appointment as soon as possible. Highly recommended!

Almost always has availability in a timely manner to take care of our pup. Very friendly staff and very clean. I am always kept informed on my pets health and am contacted for authorization before any additional procedures, as applicable. We have loved this Banfield location since we started coming here 2 years ago.

Been with Banfield since 2021. Banfield Woodbridge staff has failed in its client services. My dog's poultry allergy was not properly annotated in his file. My dog went went into Banfield for his normal cytopoint injection on Saturday, 1 Feb. At no point, did the doctor on duty come out to speak with me about my dog. Just maybe, that extra conversation with the actual doctor could have possibly made the difference. The nurse puts me in room and takes my dog to the back to administer the cytopoint. She brings my dog back with a prescription diet recommendation from the doctor for his dry skin. The food they recommended caused him a severe allergic reaction. Hives all over his body and face. My main concern was this reaction affecting his breathing. I reached out to Banfield and explained what had occurred. They told me the doctor said he will look at the chart and give us a call. Are you serious? This is unsatisfactory. I said he needed to be seen immediately. I told her we were on our way and she said okay. My husband arrived 15 minutes later. The lady at the front desk had an attitude that was subpar and told my husband that the doctor went on break (this is at about 1pm). The staff was aware of our concern and that my dog was enroute. Instead of dealing with our concern of the hives, the doctor took his 2 hour break, due to return at 3pm. The lack of compassion was atrocious. I will not bring my dog back to another Banfield. "Wellness-driven?" Absolutely not. "Commitment to superior client services?" I think you need to re-evaluate your pledge to customers.

I have had a great experience with Banfield Animals Hospital. I was introduced to Banfield back in 2010 when my first boxer was 8 weeks old, and I and my family built a wonderful relationship to his passing in 2021, so when we decided to add to our family again Yes two boxer I purchase them at 8week old now they are 1 years and 9 months we continue build with Banfield