Banfield Pet Hospital

Wonderful sense of caring from the very beginning. The store by me closed so I wasn’t real thrilled about driving to PB but from the first phone call through my 2 visit I felt comforted and important. Office was nice, all the staff were super friendly and assuring. Worth the drive for both my dog Buddy and myself.👍🤩

Ok, I can't speak highly enough about this Banfield location. I switched my primary location over to this one and I will explain why. My cat Porsche would have died this week if it wasn't for the employees at Banfield Pacific Beach. He was having trouble going to the bathroom, and Banfield suggested I take him to the ER. I think I called this location about 5 times and went in 3 times this week. They have THE most helpful, patient, kind, and genuinely caring about Porsche's health. Throughout every step, they have been happy to pick up the phone, schedule an appointment, and give advice. I literally cannot overstate the fact that if I wasn't in contact with Banfield Pacific Beach, my cat would be dead right now. I got his surgery done at Anicira Pet Hospital because it was a major operation. Jen the manager said, I noticed your other Banfield didn't do these vaccinations for your cat, but that should have been done and you should have been told, so we're going to take care of that free of charge. I was like, wow, you guys really care. I wasn't even asking for a discount, but she was like, you should have been told. We're happy to help. So nice and informative! Lori the receptionist at the front desk, I swear if someone contacted me as many times as I have called Lori, I would have snapped on myself. But Lori has been thorough, friendly, patient, and invested in Porsche's recovery as much as I am it seems. She has been keeping my file up to date, acting a liaison for the doctor, and had the best most authentically positive attitude every single time we've talked. Finally Dr. Erickson, alongside everyone else, had a hands-down crucial role in saving Porsche's life. She helped express his bladder, gave lifesaving advice, even rightfully refusing to see him and instead advising the cat is taken to the ER. Thank God and Dr. Erickson, because he needed surgery! Words cannot express my gratitude for every single team member of Banfield I've been in contact with this past week, and if Porsche could talk he would say thank you, too. On God this cat would be dead this week if I didn't stumble upon this Pacific Beach location. All the Banfields seem to be good, but the people at this one just have a personal level of care and investment it seems in the wellness of their patients. Although it's an additional 10 minute drive from my formerly go-to location, I will never think twice about taking my cats over to Banfield Pacific Beach. I'm attaching pics so you guys know this review isn't a plant. Some people say the only good cat is a dead cat, but Porsche and I vehemently disagree

Back in 2020 in the thick of early COVID my oldest dog stupidly jumped off our second floor balcony trying to chase what was seemingly a ghost (she sees demons), and my normal Banfield location in Point Loma was unavailable that day for an emergency appointment. I called around and luckily found the Pacific Beach location and they were able to take my dog in for help that day. When I tell you the level of care and service was top notch, excellent, perfect I’m not exaggerating. I was so scared that day that my sweet idiot dog was going to lose a paw or never run again, and the Banfield PB team brought her back to full marathon runner condition, all the while easing my own anxieties. I’ll forever be thankful for that. When we got our next dog two months later, a puppy, it wasn’t even a question of what vet clinic I wanted to take him to. They took us through every round of shots, his neuter, his random appointments for his irritated paws, and everything else a puppy and young dog would need, and they’ve been extremely good to him, and all of us, ever since. We get regular check-ins, helpful service, excruciating attention to detail, and occasional high-quality and extremely cute photos of them having fun at the vet! It is out of my way to take my dogs to PB for their vet appointments and I still choose to bring them to the PB team because I trust them wholeheartedly with my animals. Look no further, this team genuinely cares about the pets they serve and the owners who love them. I love Banfield PB!!

I have been going to Banfield for 20 years, Moved to the PB location when Dr. O'Donnell moved there. She is an amazing an empathetic vet who walked with me through my dog's very scary cancer diagnosis. Thankfully my dog survived it and lived to the ripe old age of 15 years- one month shy of her 16th. I was comforted to know Dr. O'Donnell was there with me for her last moments as well. An extremely caring team of front desk, vet techs and doctors here. I go out of my way to come to this location. I continue to get excellent treatment here for my dog Luna with all their vet staff. She is a nervous dog and the team always takes care to be calm and gentle with her. Highly recommend this Banfield Team.

I love bringing my dog here. She always gets so excited to see the doctors. Initially, she can be a bit hesitant, but it really depends on which vet she sees. Overall, they make her feel safe and happy, which is all I could ask for. There’s also a small play area for children, and my kids are always welcomed, no matter how loud they are. The staff is very kind and welcoming, and that’s all I can say. I truly enjoy bringing my dog here, and it’s great that they usually accommodate us regardless of the time.