Banfield Pet Hospital

Happy Dog 🐕 Thank you Dr. Freeman, Maria & staff @ Springfield for your patience & kindness. We really appreciate all you do!! Thanks again for going above and beyond to help out my dog much appreciated, I’m always comfortable bringing my dog here knowing he will get the best care. give them all a raise :)

We moved from Arizona to Virginia and were in need of a new vet that was close to Fort Belvoir. Banfield Springfield is a quick 15min drive and attached to a PetSmart. I have brought all three of my shepherds to Banfield over the past year and have been very happy with their treatment and care. Specifically their receptionists Egla & Krystal. When I walk in and see those girls at the desk, I know they are going to hear my concerns and help me get booked for all the right stuff. They have excellent customer service and I feel comfortable chatting with them. My dogs have seen Dr. Im and Dr. Freeman. Both doctors are caring and compassionate and will give you multiple options on treatment plans in great detail. I have one of my wilder dogs on a wellness plan and it has easily paid itself off. I can't name any one vet tech, but every one I have had the pleasure of interacting with has been amazing. I cannot recommend them enough!

Getting someone on the phone takes an act of congress, and that’s not even the biggest issue. They had my cat for 2 hours, and said she needed either a $70 or a $120 test. If she needs it, fine, but the receptionist who called couldn’t tell me which one was necessary, or why. Why such a big difference? After I asked the questions, I was left on hold for about 15 minutes. I hung up and called back. After that, my cat was suddenly being called aggressive. They couldn’t test her for anything…..but a few minutes ago, you wanted to charge me for tests. If she won’t let you near her, what are you testing? They couldn’t handle her, had my boyfriend go back to the kennels to get her. She hissed for the first time we have ever heard her hiss, and then once he called her name she came to him. She sat calmly in my lap on the car ride home. My cat is NOT aggressive. Even while eating. It was a new provider and new techs. Obviously something is up with them and how they handled her. I do NOT recommend this place to anyone. They can’t even handle a little kitten properly.

I had the worst veterinary experience of my life. My dog needed simple bloodwork and he was not returned to me in the condition that I left him in under their care and supervision. The veterinarian was trying to tell me that my dog came in like this until I showed him a photo of my dog uninjured this morning. The veterinarian was extremely condescending and patronizing and I was essentially told it will be fine and to take care of it on my own. I am thankful that nothing more serious occurred. I am extremely disgusted by the treatment and lack of regard and I as an owner received, as well as the lack of care my dog received.

Arrie and Lauren! Thank you for being so wonderful to my Tico Bear! He was so scared and you both let him know he was safe with you. Thanks, again!