Banfield Pet Hospital

My experience with Banfield River's Edge has been great. They're very easy to work with, easy to schedule and easy to get in and out of. I'm totally happy with the quality of care my dogs are getting with them and the staff at this location is always super friendly and helpful. Highly recommended.

Dr. Raikos, the nurse, and the front staff were all so friendly! They explained everything thoroughly to me and were gentle and sweet to my pup :)

I’ve had a Banfield health plan in place for my dogs for a few years now, but have just recently (since they’ve opened this location) been using the Rivers Edge location exclusively and it is some of the best veterinary care I’ve received in my dog’s lifetime. I’ve had a couple of corporate customer service issues (stopping a plan when a dog passed away and updating a payment method when a cc expired) and this location was very helpful in getting things resolved. Everyone is kind and helpful at the front desk and both Dr. Rekos and Dr. Patrick are phenomenal, always explaining and following up with my pups care. Highly recommend this Banfield location!

Soren was so kind and patient. Just being there and listening to my concerns was comforting. Thank you.

I had extremely high hopes for Banfield Animal Hospital in Castleton, IN. We had recently got a new puppy who was only 8 weeks old. When we first got him, his right eye was a bit cloudy so we assumed he was blind. This eye was not painful and did not bother him at all. A couple of days later, it became painful and I called Banfield and they got us right in. They supposedly did several tests including testing for ulcers(I don't believe this test was actually done) and all tests came back negative. The Dr. prescribed our pup a steroid eye drop and some pain/anti-inflammatory medication. She told us to call if he got worse. 2 days later, he got worse... we couldn't hold him or do anything to help him. We called Banfield and they again got us right in to be seen... they "checked for ulcers" again and again "nothing was found". They then suggested we go to VCA Animal Hospital (I HIGHLY RECOMMEND). We go to VCA, within an hour they call us and said that our pup had an extremely large ulcer, very deep in his eye and that the steroid eye drops that the Dr. at Banfield prescribed, actually is what caused him so much pain and made his condition worse. To say the least, I was NOT happy. The Dr. at Banfield wanted an update on him, so I called and told them what was going on and I didn't receive a single apology.. refund.. what can we do to help... NOTHING! So $200 down the drain to receive meds and care that made our pup worse. DO NOT RECOMMEND!