Banfield Pet Hospital

Quick and easy appointments. From scheduling, drop off, pick up and the call from vet very happy with every part of service. They always follow up with calls to make sure my boys r doing alright. I would 100% recommend. We also have the monthly plan and it works to keep the cost affordable for all the routine care. Especially including their dental. Costs have gotten so high for everything but atleast this keeps it reasonable throughout the year instead of a huge bill.

Today was my first—and last—time using Banfield, and I never even got the chance to be seen. I scheduled an appointment online at 8:30 this morning for 2:30 with Dr. Yndestad. I received a text confirmation and arrived early at 2:00 to complete any necessary paperwork as a first-time client. Upon checking in, the tech informed me that my appointment wasn’t on the calendar. When I mentioned I had booked online, she casually responded, “Oh yeah, this happens.” When I expressed my frustration, she deflected, saying they were understaffed and that two people had called out, so her day wasn’t going well either. When I asked about alternatives, she dismissively told me, “Yeah, it does that, there's nothing we can do. You should take him to the emergency vet... or I guess he could wait here to see if he could be seen.” There’s a reason we took him to a regular vet and not an emergency vet—we didn’t believe the situation was urgent enough for emergency care but didn’t want to wait until later in the week for our usual vet. We were even considering switching to Banfield for all three of our animals, as it’s significantly closer than our current vet. However, after this experience, we will gladly continue to drive the extra 30 minutes just to avoid ever trusting Banfield with our pets. And it wasn’t just us. By happenstance, another woman behind me believed her appointment was at 2:00 but was told it was actually at 2:30. She seemed confused and unaware of the time change—another scheduling confusion? Wow. This experience was completely unacceptable. If the tech had shown any sympathy or offered an apology beyond dismissive comments, it might have been different. Instead, she made the situation entirely about their inconvenience, not ours—the paying customers with sick pets. It’s outrageous that your online scheduler continues to cause issues, and your solution appears to be complaining to customers rather than addressing the root problem. If Banfield is so understaffed, hire more people. If you can’t hire more people, maybe you’re not offering competitive wages. Your operational failures should never become the burden of your customers. I am beyond disappointed, and I will never be using your company again. EDITED: After the typical owner non-response response, I went back through all the reviews across Google and Yelp. Apparently the online scheduler has been an issue for over a year and not yet been addressed. What a joke.

maybe because my cats are nice but they are super patience and friendly!! amazing staff :)

My wife and I are first time dog owners. We were unsure of what vet to take her to, what shots she needed, and how to properly care for her health. We signed up for the monthly pet plan and it has saved us hundreds over the past three years. It not only pays for shots, spay, and all vet visits, but it also gives discounts on any extra medication needed. We have been to Savage, Apple Valley, and Burnsville and they have always given us 5 star service. My dog is happy and healthy because of Banfield.

Love Banfield! Our Ziva gets so excited when we pull into the parking lot! She can't wait to see the staff and doctors! My only issue is some of the medicine costs and some of services costs. That's even with the wellness plan.