Banfield Pet Hospital

Brought in my dog Luna Williams for a drop in appointment at the banfield in morrow on 12/09/2024 at 8am for a routine cytopoint injection and asked them to trim down a specific nail on her back right paw. Dr. Jennings called me at 11:00 am stating that they got the nail trimmed down AND EVERYTHING WAS PERFECT but recommended that I get all her nails trimmed because they were all long i missed the call so i got it in my voicemail for evidence I called them back asking if they can give my dog a nail trim like the dr recommended they said sure. I go to pick my dog up at 12 and was told it would be another 10 minute wait because they needed to cut the rest of her nails. When i get my dog back nobody says anything everybody claims all is well she is shaking and shivering per usual so i dont pay any mind and take her to the car i get back to the car and notice that SHE STINKS OF BLOOD. I look at her paw and it is soaked with blood. I take her back inside thinking that they just cut a quick and didnt clean her or bandage her or anything and asked if she can be cleaned and bandaged. This is what im upset about: the nurse came back with my dog wrapped in a compression wrap stating that they had to cut her fur to see what the issue was and stated that “she is bleeding because the long nail grew into her paw pad which i know was a lie because i was looking at it and touching it the night prior and she showed absolutely no signs of pain. I was told not to take bandage off for 24 hours. All of This was on my break so i didnt have time to inquire about alot before i had to drop her back home and get back to work. I get home from work after banfield is closed and take off bandage due to it being wet from the rain and her limping during our walk to see that HER ENTIRE DEW CLAW IS MISSING IT WAS PULLED OUT. not only was she injured due to negligence but i was lied to and gaslit. Someone needs to get in contact with me about this there’s no reason why i wasnt informed and apologized to about this incident ON THE SPOT. why do i have to deal with this after the facility closed. I was able to notice her bloody paw within 5 minutes of her being with me because the injury stunk of blood and stained my work shirt from how much it was bleeding there’s no reason why she was given to me with an uncleaned unwrapped injury with a lie to cover it up and there was no way that the nurse didnt see her injury before giving her to me. This will not be passed off as a mistake shame on this facility i want the visit refunded and her optimum wellness plan cancelled this is crazy . This vet is not to be trusted. Included is the transcription of the voicemessage that was left from Dr. Jennings and a picture of her missing dew claw. Thank God i was left a voice message or else i probably wouldve just been gaslit some more. How does it go from “everything looks great” to me receiving her with a RIPPED OUT NAIL?

Banfield's Morrow location is the absolute best! We have been going to them for over 14 years without ANY problems or complaints. Dr. Jennings, is an angel. The staff are angels, as well. Everyone there makes you feel like family. My dogs get so excited every time we pull up to park. The customers are friendly too. I highly recommend Banfield to all pet owners. You won't regret it. I just love them all and I am so grateful for everything they have done for us.

The staff were very knowledgeable and helpful. They restored my grandpuppy's health❤️

My dog passed away the day before her appointment. I m still need to pay for the plan after she passed. For over 12 years, my dog was enrolled in Banfield Morrow's wellness plan (over $54/month) and only ever saw Banfield vets. The plan supposedly offers unlimited visits, but when she needed immediate care, the soonest appointment was 3 weeks away. They suggested using the vet chat instead. I requested to be placed if someone else rescheduled, and luckily, a spot opened in 3 days. Sadly, my dog passed away the day before her appointment. I've cancelled the wellness plan for all my dogs and spoke with Dr. Jennings. While she was apologetic and assured me they can typically accommodate urgent cases, the scheduling issues are concerning. We love Dr. Jennings, but the significant improvement is needed in front desk staff training regarding handling and scheduling for urgent pet needs.

Horrible staff. A “vet” told me my dogs nail was ingrown and that’s why she was bleeding, but they literally pulled out her whole dew claw Out basically lying. Do not take your pets there if you care about them.