Banfield Pet Hospital

I scheduled an appt for December in October and my appt was moved. I was able to schedule the appt during my preferred duration date but I was unable to get my original appt. In spite of the fact that I had first dibs on the desired date. Not the first time this has happened

Update - I have emailed Banfield cares team without response. I took my pet to a different Banfield. The clinical documentation from this location was severely lacking. At our first visit to another Banfield in Texas, it was discovered that my pet had a very large stomach tumor. Sadly, he was put down today. Not only have I lost my beloved pet that we may have been able to treat if this location wasn’t negligent, but I now am expected to continue paying for his wellness plan. Terrible business practices. I will not be renewing wellness plans for my other two pets. We’ve been Banfield wellness plan customers for the last 8 years and have been happy. This location though has been disappointing compared to others we’ve used. The employees and doctor are always very kind, but appointment availability is incredibly limited, the check in process is consistently a 30-45 min process and the hours change frequently without notice. Most recently, my senior dog was in for a visit and we were told they didn’t have enough hands to do a specific test on him that he needed done and that we’d need to come back another time. We also were told that his visit notes in January showed he had a UTI, but the doctor at the time never told us and he was not treated. This is dangerous for any animal but especially a senior dog.

These are important and emotional decisions related to our pets.. so, I'm grateful we've found a vet and team that takes such good care of our pup and us. We've been coming to this Banfield for a few years now since moving to Chicago and it's been a great experience. We have a 9 year old black lab and have him on the monthly wellness plan that has us coming in for regular exams, vaccinations, and check ups. Highlights: (1) The receptionist - She was extremely welcoming, apologetic to the customers waiting to be checked in for the drop-off wait, was friendly/empathetic with each customer during the check-in process, and was diligent with ensuring she had a good understanding of the reason for our visit and any of our concerns/questions. She was also just as helpful during the checkout/pick-up process. She was informative on the recommendations and ensured we felt comfortable with Bruce Wayne's status. And they give take home bags with hand written pet names and stickers on them! (2) The Doctor - I forget her name, but she gave us a call when Bruce's appointment was wrapped up. She was also very friendly and positive with her informative communication of updates. She answered our follow-up questions on the updates, shared specifics on how Bruce did, and reassured us of any concerns we had come in with. (3) Parking/Location - There's two entrances to the parking areas and both are easy to access and lead to ample parking behind the vet. The trends with the team members are their communication tone/method, diligence/organization, and empathetic considerations - No matter the reason, vet visits tend not to be an exciting experience for both the pet and the human, and these approaches to customer and pet experience are very appreciated and important to the business. They also have ample sitting area in the waiting room, a ish tank, and positive affirmation signs by the pet scale :)

I have two senior dogs who have been part of the wellness program for years. While it has become harder to get appointments over the years (I rely on their online scheduler now) due to rising demand for their services, I am ever so grateful for having these plans for my dogs, who have, in recent years needed a lot more love and care as they get older. Vaccines, teeth cleanings, check ins, all included and reduced pricing for any additional services + medication outside of my plan. Compared to what my friends have had to pay at regular vets for the same services, I know my monthly fees are worth the cost. I do however still need to go to another vet for specialty services like cardiology / heart scans. Been going to the same location for a few years and I love seeing the vets that I've gotten to know (like JACKIE!!), who are so sweet and I know are taking good care of my little old ladies.

I moved to Chicago about two years ago and this has been my preferred vet since. I wouldn’t recommend any other Banfield before them because the receptionist is incredibly nice. The nurses are patient with my stubborn, cute dog, and they are always doing their best to ensure I schedule in advance or call me to remind me of any changes or any appointments I might need to set up due to scheduling. Overall never had a bad experience here.