ArkVets (Formerly Desert Ark)

On 11/02/2024 I called to see if they could see my fur Baby. The lady I spoke with was kind and helpful with giving me information for a CareCredit account. I was easily approved and made an appointment for my Baby (her name). They got me in same day and made the experience very peaceful even through a broken heart. The entire staff from the counter check in, assistant who helped up and the vet were very compassionate and empathetic. They let us have time and did not rush us in any way gave my fur baby a big bowl of ice cream before the euthanasia. They were very transparent in explaining the process and showed they had hearts of gold the vet told my fur baby she could run again once she crossed over she wrapped her so gently in the blanket and assured us. She stated she would take good care of Baby for us as we left the room. The reassurance was appreciated during a difficult time as this. I am beyond grateful and thankful we chose this clinic I found such comfort in knowing kind loving sincere people took part in my baby’s journey . They also sent a kind hand written card afterwards and gave us small hearts with my babies fur inside them. I can not Thank the staff enough for their support and service they provided.

My dog was neglected and abused as a puppy and has a lot of stranger anxiety— especially at vets where she’s often cornered in a small room. Not even her trainer was able to touch her when we were taking her to training to work on her confidence and even as a 4 month old puppy— the vets would muzzle her bc all she does is bark. Taking her to the vet is often so stressful for her and for us because she goes nuts. Emily the CVT did such an amazing job with my dog and I’m actually SHOCKED at how smoothly the vet visit went today. Shocked. My doggie didn’t bark once. Thank you soooooo much. We may be switching this place to our primary vet because of this experience.

I had to make a last minute appointment my Golden who was having a few issues the last few days. Whoever helped me get it scheduled as a new patient over the phone was amazing. My puppy is still getting used to other people and animals but she fell in love with the Vet Dr. Balsino and Celeste immediately. They were both amazing and helpful explaining what it could be, and Celeste was great helping form a plan within my budget afterwards. Korra loved it, and we’ve definitely found our go-to place for anything she needs!

Both Google and their website say they open at 7am, but no where does it say that Urgent Care doesn't begin until 10. I would not have gotten up at 6am if I knew they didn't "open" for 3 more hours. If I had known, I could have taken my time finding a vet and calling around to see if I could get a same day appointment somewhere rather than trying urgent care. I appreciate the front desk girl. She offered for a tech to check my pet's vitals so we could make sure she was fine until 10am and gave me info for 24 hour pet hospitals places in the area. I just really wish there was better communication that urgent care isn't open until 10am. My cat is a nightmare to get into the carrier and it's impossible to let her go home and then try and get her back in 3 hours later.

Desert Ark Veterinary has been our primary veterinary care center for over a year. As a pet mom of both dogs and cats, we have been seen for annual wellness checks, as well as, occasional illness. The staff have always been friendly and respectfully. They have always gone over all cost associated with our visit prior to treatment. This way, there is no surprises when you go to pay. This practice has allowed me to ask questions about other treatment options which maybe less budget impacting. We have seen multiple vets and staff members, all of whom have been friendly and compassionate to our specific situation. Yes, quality veterinary care can be expensive. However, I have never once left a visit feeling that I did not receive the quality of care for the price I paid. Desert Ark Veterinary Care is perfect Care Center for our fur babies family members!