Arbor Veterinary Services, A Thrive Pet Healthcare Partner

Arbor Veterinary Services, operating as a Thrive Pet Healthcare Partner, is a veterinary care facility situated at 62 Harvey Mill Rd, Lee, NH 03861, USA. This establishment functions as a Pet Hospital, aiming to provide a range of services and goods related to animal health. For direct contact, Arbor Veterinary Services can be reached by phone at (603) 659-7799 or via mobile at +1 603-659-7799.

The environment at Arbor Veterinary Services, based on collective customer feedback, presents a mixed picture. While there isn't detailed information about the physical layout or aesthetic of the clinic, impressions are formed from the interactions and perceived atmosphere. On one hand, positive reviews suggest a welcoming environment when interacting with specific staff members, particularly Dr. Barndollar and her vet tech, Tiffany, who are described as pleasant and capable of creating a comfortable experience for dogs. The fact that dogs "love" Dr. Barndollar indicates a positive rapport between the animals and these specific care providers, suggesting a potentially calm and caring interaction during their visits. However, another extensive review highlights a less positive overall impression of the practice, describing it as "neither a positive place to do business with, nor are they professional." This suggests that the general atmosphere or consistent approach across all staff members might vary, leading to different client experiences regarding comfort and professionalism.

As a Pet Hospital, Arbor Veterinary Services, A Thrive Pet Healthcare Partner, offers a range of veterinary services that encompass diagnostic, treatment, and ongoing care for pets. While a comprehensive list of all services is not provided, the detailed customer reviews shed light on several aspects of their offerings:

• Diagnostic Testing: The facility conducts various diagnostic tests, as evidenced by a client's experience with tests performed for blastomycosis. This indicates capabilities in identifying complex conditions, including fungal diseases.
• Medication Provision: They provide necessary medications for long-term conditions, including expensive life-saving drugs, as highlighted in the extensive review concerning blastomycosis treatment. This suggests they maintain an in-house pharmacy or have efficient access to specialized medications.
• Follow-up Visits and Rechecks: The hospital handles regular follow-up appointments for ongoing medical conditions, essential for monitoring chronic illnesses and adjusting treatment plans.
• General Veterinary Consultations: Clients interact with veterinarians for discussions about pet health issues, symptoms, and treatment options.

The severity of the blastomycosis case described by a client, involving lameness, wounds, pneumonia, and the inability to eat or go to the bathroom independently, suggests that the hospital is equipped to manage critical and complex medical conditions requiring intensive, ongoing care. This implies capabilities in internal medicine and long-term disease management, even if the specifics of their equipment or facilities (like advanced imaging or specialized treatment rooms) are not detailed.

The features of Arbor Veterinary Services, as reflected in client feedback, are diverse and sometimes contradictory. A strong positive feature is the knowledge, openness, and caring nature of specific veterinarians and staff members, such as Dr. Barndollar and Tiffany. Dr. Barndollar is praised for being "very knowledgeable as well as being open to discussing our opinions, questions and concerns," and for genuinely loving dogs. This willingness to engage in dialogue and consider client perspectives is a valuable asset, fostering trust and collaboration in pet care. The helpfulness and pleasant demeanor of her vet tech, Tiffany, also contribute significantly to a positive experience.

However, the more detailed review brings to light several critical features and concerns. These include:

• Consent for Procedures: A major point of contention was the performance of "2 expensive tests without our consent." This raises questions about transparency and adherence to informed consent protocols, which are fundamental to ethical veterinary practice.
• Communication and Follow-up: The lack of prompt communication regarding test results and the need for clients to repeatedly call for updates is a significant concern. This suggests inefficiencies in their communication systems.
• Professionalism and Empathy: While specific staff members are praised, the review describes another vet as "apathetic" and criticizes the general staff for acting like clients were "imposing on them" during follow-up visits. This indicates inconsistency in professional conduct and empathetic client interaction.
• Billing Practices: The experience of constantly having to "argue with them about whether or not it would be considered a follow-up visit" and attempts to charge full amounts for recheck visits, despite significant ongoing expenditures, points to problematic billing practices and a perception of trying to "squeeze every dime" from clients.

The fact that a client felt compelled to continue treatment due to "little choice" and the effectiveness of a specific medication (which the hospital provided), rather than overall satisfaction with the service, is a critical observation. The high cost of treatment ($10,000 over a year) further magnifies the concerns about billing transparency and the perceived lack of empathy.

From a promotional standpoint, Arbor Veterinary Services benefits significantly from the positive personal relationships forged by highly regarded veterinarians like Dr. Barndollar. Testimonials praising individual staff members for their knowledge and caring approach serve as strong positive endorsements. The fact that dogs love certain vets creates a powerful emotional connection for potential clients. This highlights the importance of individual practitioners in shaping the overall reputation.

However, the extensive negative feedback, particularly concerning consent, communication, and billing, poses a substantial promotional challenge. Such detailed negative experiences, especially those involving significant financial strain and perceived lack of care, can severely deter potential clients. While they may attract clients seeking specific medical treatments (like blastomycosis expertise), the broader perception of professionalism and ethical conduct is heavily impacted. Thrive Pet Healthcare, as a larger partner, often promotes a network of caring hospitals, but these specific client experiences indicate areas for improvement in consistent service delivery. The ability to provide life-saving medication is a strong functional benefit, but it needs to be consistently paired with transparent and compassionate client management for effective long-term promotion. Ultimately, the hospital's reputation is a blend of individual excellence and systemic challenges, which will influence its appeal to local users.