Animal Hospital-Fairview Park

Welcome, local pet owners, to an in-depth introduction to Animal Hospital-Fairview Park, a dedicated pet hospital located at 4480 W 220th St, Cleveland, OH 44126, USA. As a vital part of the Pet Hospital category, Animal Hospital-Fairview Park strives to provide comprehensive and compassionate care for your cherished animal companions. You can reach them at (440) 777-2700 or via mobile at +1 440-777-2700.

Based on available information, Animal Hospital-Fairview Park has been serving the local community for a significant period. One long-term customer, who has been visiting since 2004 with four different dogs, speaks highly of their experience, particularly noting their ability to accommodate urgent appointments on a Saturday and expressing overall satisfaction with the care provided over the years. This positive feedback suggests a history of reliable and responsive service.

However, it's important to present a balanced view by also considering more recent customer experiences. One review details a negative grooming experience. According to the customer, their dog's nails were not properly trimmed during a scheduled grooming appointment, leaving them excessively long. The customer reported difficulty in getting a timely follow-up appointment for the nail trim, which was part of the initially paid service. While the manager eventually intervened to provide a same-day appointment, the subsequent nail trimming experience was described as traumatic for the dog. The reviewer alleges that the technician cut the nails too short, causing the dog to cry, scream, and bleed, ultimately leading to the customer halting the procedure before all nails were trimmed. This customer expressed significant distress and vowed not to return.

In a follow-up update to this review, the customer mentioned a response from Fairview Animal Hospital on the Better Business Bureau (BBB). The customer disputes the hospital's claim that their dog attempted to bite the technician. They also highlight the hospital's seemingly contradictory statement acknowledging the dog's typically calm and cooperative demeanor. The customer further clarifies that the initial grooming did not include nail clipping and that they were the one who instructed the technician to stop due to the dog's distress. This update underscores the customer's dissatisfaction with the hospital's handling of the situation and their response.

Another customer also expressed initial positive sentiments, stating they liked the doctors and had been a long-term client. However, their recent experience echoed the grooming issues, specifically mentioning that their dog's nails were not cut during a grooming appointment and were left so long they were causing the dog to trip. This customer also reported poor service from the reception staff regarding rescheduling the nail trim. While the manager resolved the immediate scheduling issue, the subsequent nail trimming by a technician resulted in the dog's nails being cut too short, causing pain and bleeding. This reviewer also mentioned a witness in the waiting room who was concerned by the dog's cries and concluded that the technician acted excessively. The customer reported attempting to speak with the manager but being transferred to the technician involved, further exacerbating their negative experience and leading to their decision not to return.

Considering these reviews, it appears that while Animal Hospital-Fairview Park may have a history of providing satisfactory veterinary care, there are recent concerns regarding their grooming services, particularly nail trimming, and potentially customer service aspects related to these issues. Prospective local users should be aware of these varied experiences.

To provide a more comprehensive understanding of Animal Hospital-Fairview Park, let's consider the typical aspects of a pet hospital. While specific details about the environment and a comprehensive list of all services and features are not available in the provided information, we can infer some common offerings within the "Pet Hospital" category:

Environment: Pet hospitals generally aim to create a clean and comfortable environment for both pets and their owners. This typically includes waiting areas, examination rooms, surgical suites (if applicable for the range of services offered), and potentially boarding or grooming areas. The atmosphere should ideally be calming and reassuring to alleviate stress for animals visiting for medical reasons.

Services: As a pet hospital, Animal Hospital-Fairview Park likely offers a range of veterinary services, which may include:

• Routine Check-ups and Vaccinations: Essential for preventative care and maintaining your pet's health.
• Diagnosis and Treatment of Illnesses: Addressing various medical conditions that may affect your pet.
• Surgery: Potentially including routine procedures like spaying and neutering, as well as more complex surgical interventions depending on their facilities and expertise.
• Dental Care: Including teeth cleaning and addressing dental issues.
• Emergency Care: While not explicitly stated, many animal hospitals offer services for urgent medical situations. It's advisable to confirm their emergency protocols and hours.
• Diagnostic Services: Such as X-rays, laboratory tests (blood work, urine analysis, etc.) to aid in diagnosis.
• Grooming Services: As indicated by the reviews, they do offer grooming, which may include bathing, brushing, and nail trimming. However, the recent negative feedback suggests potential inconsistencies in the quality of these services.
• Medication Dispensing: Providing prescribed medications for your pet's health needs.
• Microchipping: A permanent identification method for pets.
• Nutritional Counseling: Advice on appropriate diets for your pet's health and life stage.

Features: Potential features of Animal Hospital-Fairview Park could include:

• Experienced Veterinary Staff: Including licensed veterinarians and veterinary technicians.
• Modern Medical Equipment: To aid in diagnosis and treatment.
• Comfortable Waiting Area: For pet owners.
• Clean and Well-Maintained Facilities: Essential for hygiene and pet safety.
• Appointment Scheduling: For routine and non-emergency services.
• Emergency Services: (To be confirmed based on direct inquiry).
• Online Communication or Portal: Some hospitals offer online platforms for appointment requests, prescription refills, or accessing pet records. This is not mentioned in the provided information.

Promotional Information: The provided information does not include any specific promotional offers. Typically, pet hospitals might offer introductory discounts for new clients, seasonal specials on certain services (like dental cleaning month), or package deals for routine care. To learn about any current promotions, it is best to contact Animal Hospital-Fairview Park directly.

Summary: Animal Hospital-Fairview Park in Cleveland, Ohio, has a history of providing veterinary care, as indicated by a long-term positive review. However, recent customer feedback raises concerns regarding the quality and consistency of their grooming services, particularly nail trimming, and potentially some aspects of customer service follow-up. While they likely offer a range of standard pet hospital services, prospective clients should consider the recent experiences shared by other pet owners alongside the positive long-term feedback when making their decision. It is recommended to inquire directly with the hospital about their services, environment, staff qualifications, and any current protocols or changes in their grooming department to ensure it meets your pet's needs and your expectations. Visiting the facility beforehand, if possible, could also provide valuable insight.