Aloma Jancy Animal Hospital

I have recently started bringing my "Chug" Rascal to Aloma Jancy. I have found them to be friendly, courteous and caring. I'm so glad a friend recommended them 😀

Took my dog for a consultation, and the younger nurse/doctor I don't know what he was because he was just rude didn't introduce himself or anything. He came into the exam room, pushed my dog across the table and slammed a paper down, and told me to sign. I said I had some questions first, and he said no you have to sign before I answer anything. When I told him I wasn't going to sign anything before my questions he called me an idiot and to leave. If he treats me like that, and I can defend myself, imagine my dog's treatment.

I would never return to this location. One & done. I decided to take my dog to a different vet clinic for his “follow up” appointment. If u actually care about your animals well-being, dont take them to this location. I took my dog out to use the bathroom as my husband was leaving for work, & he tried jumping into the car & fell out. He had a previous ear infection, in which he fell on that same side, and also began limping. Aloma Jancy was the only clinic with openings for the next day. I made it clear to them that my dog was getting treatment at another hospital for his ear infection & skin/food allergies & also brought the ONLY paperwork that hospital has EVER given me. When I arrived at my appointment the next day, I was greeted with open arms by the lady in the front that works at the desk. The issue wasnt until I was taken into a room. Within 5 mins I had a Vet Tech (Dark skinned male) He was extremely rude. He looked like he didn’t even want to be there. He asked me what the issues are & I told him I had a lil bit of a list, & started going down the list. When I was done, his response to me after he rolled his eyes was “u told me u had a list. U named 2 things. What kind of list is this??” I then told him that the “list” are multiple issues, but they simply all tie into my dogs allergies all together. So yes it’s under 1 category, but it’s more than me saying “my dog has skin allergies.” He then went thru the hospital paperwork & came back into the room telling me I denied a specific testing for my dog. I told him I didn’t deny it. I was denied by the hospital. He then continued saying, “I’m reading right here u declined it.” I reiterated my statement again & he said “ok. I’m just telling you what I’m very clearly reading.” And walked out the room and closed the door in my face as I was beginning to explain their verbiage! He later ask me what kind of dog food my dog was on. I told him exactly “Hills science diet. Lamb & brown rice recipe small bites ” exactly how the bag reads… he then proceeded to tell me. “Telling me you feed your dog Hills Science diet is like telling me you own a pair of Nike’s. There’s a bunch of different brands under Nikes. I asked you for the specific food. Not the brand.” … I then pulled out my phone and showed him the exact bag and told him that I read EXACTLY what the bag says!!! He didn’t say a word before he simply started writing down the dogs food. Later on towards the end of the appointment, I asked the Vet if I could ask questions regarding how I cut my dogs nails. When *Alex* came back into the room, the Vet told him I had questions about cutting dogs nails, and Alex immediately walked out the room and came back in with clippers and started cutting my dogs nails. I accepted it even tho It’s not what I wanted, but I then proceeded to ask how do I know how far back & what part of the dogs quick I could cut, and know it’s a good spot. (I cut them at the end of the quick but they still seem long. And then I took him into a different vet one day and they cut them super short so I always questioned how far I can really cut PAST the quick) . He then asks me why IM cutting my dogs nails myself & that I’m doing nothing besides causing my dog discomfort and to not be at ease. (I almost had to laugh in my head at it because my dog has never yanked his paws back from his nails being cut the way he kept doing it when this tech was cutting his nails!!) Now before this nail cutting, he walked out the room and left the door open for about 10 mins. Within this timeframe, I saw there was a large Doberman that ran past the room with the leash dragging, and moments later I heard yelling and barking between 2 dogs in the lobby. A young gentlemen’s then walked past my room carrying his dog , super upset and yelling at staff. It seemed as if this Doberman attacked his dog. I then saw a review left the same exact day by his spouse about this situation, and now the review is deleted entirely. Why? Who knows. That vet tech is gonna be this clinics down fall 100%. He’s rude, rough & verbally abusive.

The vet was very knowledgable and smart. However, the staff had no patience if you had questions snd were not willing to help you in any way.The staff gets upset when you ask them to explain anything. I don't think the person that comes in the room is a vet-tech. They don't eant to be bothered with us. They didn't give any instructions on anything. And God forbid if you ask questions. I feel bad for the good vet that has to work with staff like that.

Ordered heartworm meds on Chewy for my three dogs. Got a message to call the vet from Chewy prescription had been denied. Called and spoke to receptionist, who tells me later she has only been there a month or so. Anyway they need to have dogs tested there. I told her I brought medical records when I adopted them last spring. Heartworm tests were all good. So she goes to check physical charts. Then tells me do not contain anything but the work done on the dogs there. Aren’t they suppose to maintain records? I asked to speak with the office manager or vet as soon as they came in. They haven’t called so I called another clinic. Be wary.