Your Pets Wellness (Bucktown), A Thrive Pet Healthcare Partner

Was really excited to take my just-adopted pup to his first vet appointment, and was excited to see they had a free first visit for new clients. I went in with confirmation from the staff it would be a free visit (of course I understood if my pup needed anything special outside of a wellness exam it would cost money). When asked about my new dog and how he was doing, I mentioned that he has a sensitive stomach just for them to be aware of. I was then told that “because he has these other issues, it no longer makes the appointment a wellness exam and therefore not a free visit”. Essentially, they scammed me and anyone else who experienced this. Because I voiced out loud that there was anything I wanted them to be aware of (bear in mind they did not do anything to treat this in any way, it was a regular wellness exam) they used that against a new patient. My pup was also terrified of the vet, hid under my chair the entire time, and they didn’t seem to care or want to ensure he felt comfortable. It was a very fast check on him with no attempt at getting to know him as a new patient, their way of a rug pull to make money under the guise of a free visit for new patients. Really sad to experience as a first time pet owner who really just wants to make sure my pup has the best care possible.

The Logan Square facility had been my primary facility for 7 years, but we had an incident with a cat that they largely ignored and passed off as behavioral a little over a year ago. A few months later we had to rush our cat to an emergency center where she passed away. Since they closed the Logan Square facility, I took a chance last Monday and took my other cat to the Bucktown location since they had his records and I was concerned with his health. Some blood work and $300+ later I was out the door with a promise of a follow up in a few days. 9 days later without a response, I followed had to follow up myself to let them know they had failed to contact me. It cost me an additional $200 for a second opinion, but I was more disappointed I let them do this again to me. If you have an animal you love, I do not recommend Your Pets Wellness as a primary veterinarian.

Truly despicable practice that will use any technicality to upcharge and evade helping your dog. I am fighting a brain disease and was late bringing my dog in for a recheck who is fighting several health problems himself. I explained my situation and reminded them that this was for the same issue and was told I'm either paying $50 extra for the same visit or my dog would continue to suffer and decline. I know this isn't a charity by any means but allowing me to come in under the premise of a recheck and then bait and switching when a loved one's life is on the line is truly disgusting considering the heart you're expect from an animal clinic. I will go out of my way to ensure this costs them more than $50

We originally started coming here because of Dr Dory who we loved. We always saw the same technicians and receptionists so you could tell there was very little turnover. Everyone took the time to get to know our baby girl, it felt family run which we liked. The place has gone down hill since it was bought by Thrive. The last two times we felt as though they cared more about making money than our dogs needs. I was also treated poorly and practically given a guilt trip by the receptionist. I do not recommend this vet.

Every experience is fantastic. Out of all of the animal health care clinics that we've been customers of, Your Pets Wellness has been the best one.