Will Rogers Animal Hospital

Welcome to Will Rogers Animal Hospital, a Pet Hospital located at 335 S Elm St, Oologah, OK 74053, USA. You can reach them by phone at (918) 443-4444 or their mobile number, +1 918-443-4444. Serving the Oologah community and surrounding areas, Will Rogers Animal Hospital aims to provide veterinary care for your animal companions. Based on the available customer reviews, experiences at this clinic appear to be varied, with one highlighting exceptional compassion and emergency care, while the other describes issues with communication, pricing transparency, and perceived inflexibility.

Details about the specific environment of Will Rogers Animal Hospital are limited in the provided reviews. However, the mention of an on-site X-ray machine in one account indicates that the clinic is equipped for diagnostic imaging. Generally, a pet hospital like Will Rogers Animal Hospital would include a reception area for clients, examination rooms for veterinary consultations, and likely areas for diagnostic procedures, surgery, and potentially hospitalization, depending on the scope of their services. The starkly different experiences in the reviews make it challenging to objectively describe the overall atmosphere.

The reviews offer contrasting perspectives on the services and features of Will Rogers Animal Hospital. One detailed account describes an emergency situation where a cat was hit by a car and needed immediate attention. The reviewer frantically searched for a local vet with an X-ray machine and contacted Will Rogers Animal Hospital. Despite a prior negative experience (attributed to the owner's misunderstanding of veterinary medicine), they called due to the clinic's proximity and the availability of X-ray services. Initially told that appointments didn't start until 10 am (it was 9:05 am), the owner requested an emergency appointment and was prepared for an extra charge. Upon arrival, their cat was promptly taken for imaging, and the owners were called back within three minutes of completing paperwork. The findings were explained, and the on-duty veterinarian sought a second opinion from Dr. Wallis. The cat, in shock and hypothermic, was immediately placed on a heating pad. The clinic kept the owner informed and, by 1:30 pm, communicated the need for surgery to remove the fractured tail and stabilize the hips, noting a loss of sensation in the hind end. Multiple options were presented, including hospitalization, home care with medication, and euthanasia, along with price scenarios for each. Faced with the potential for permanent bowel and bladder issues and loss of tail stability, the owner made the difficult decision to euthanize for the cat's comfort. The staff demonstrated exceptional compassion, allowing the owner time to bring their children to say goodbye and providing a burial bag for the cat. Importantly, the price charged was exactly as quoted, with no extra fee for the emergency visit. The reviewer expressed deep gratitude for the staff's care and compassion during a traumatic experience and acknowledged a sympathy card received from Dr. Wallis and the staff.

In stark contrast, the second review describes a negative experience as a walk-in client who waited over two hours. The reviewer claims they were only given a price for one service and that the clinic performed additional procedures without discussing the costs beforehand, later suggesting the owner should have inquired. They also allege that the clinic tried to pressure them into unnecessary treatments and prescribed a medication with known warnings against its use. The reviewer found the clinic "extremely inflexible" and felt they were treated as the problem when questioning anything. Furthermore, they reported a lack of clarity regarding their dog's diagnosis, with conflicting information provided by the veterinarian and a technician.

Dr. Wallis is mentioned in the positive review for providing a second opinion and sending a sympathy card, suggesting his involvement in patient care and a compassionate approach to clients experiencing loss.

The staff at Will Rogers Animal Hospital are portrayed very differently in the two reviews. The first describes them as incredibly compassionate, efficient in an emergency, and transparent with pricing. The second depicts them as inflexible, unclear in communication, and potentially recommending questionable treatments without proper cost disclosure.

Currently, there is no mention of specific promotional information for Will Rogers Animal Hospital in the provided reviews. However, the first review implicitly highlights a policy of not upcharging for emergency visits, which could be seen as a beneficial practice for pet owners facing urgent situations.

The conflicting nature of these reviews makes it challenging to present a definitive picture of Will Rogers Animal Hospital. While one account praises the clinic's exceptional emergency care, compassion, transparency, and efficiency during a critical situation, the other raises serious concerns about communication, pricing practices, treatment recommendations, and flexibility. Local users considering Will Rogers Animal Hospital should be aware of these differing experiences and may want to inquire specifically about their policies on walk-in wait times, cost transparency for all procedures, communication protocols between vets and technicians, and their approach to treatment recommendations.

In conclusion, Will Rogers Animal Hospital in Oologah, OK, appears to offer emergency services and has an X-ray machine on-site. One customer experienced exceptional compassion and transparent care during a pet emergency, while another reported significant issues with waiting times, unclear pricing, questionable treatment recommendations, and inflexible service. These contrasting experiences suggest that the quality of service and communication may vary. Local pet owners should consider these differing perspectives when making decisions about their pet's care and may wish to seek further information or testimonials to form a more comprehensive understanding of the clinic.