Westbay Animal Hospital

The clinic took us and my dog same day that I called which is a plus point. The clinic was clean and a lot of parking outside. The waiting place was quite small and sitting bench was uncomfortable and squeaky. The vet assistant was nice, friendly, and accommodating. Vet was okay but seemed to be in a hurry. I wished we were provided with printed copy of the specific instructions for medicine administration and one-on-one discussion inside the room regarding the vet’s thorough evaluation, treatment plan, and for us to be able to ask questions and voice concerns. Still, I am grateful because they were able to treat my dog.

UPDATE Not even the owners take an interest in responding to concerns. So they will now have a BBB record thanks to Dan and the unprofessional staff. Don’t take your animals there if you really want what is the best thing for them Dear Dr. Scroggins, On August 28th we had the heartbreaking experience of putting down our beloved cat at West Bay Animal Hospital. The care we received was not only unprofessional but also deeply lacking in compassion. We were promised a keepsake of Kitty’s fur to help our other pets cope with the loss, but this was never provided. What made the situation worse was the treatment we received from your office manager, Dan. His dismissive, condescending attitude showed a complete lack of empathy. He refused to offer any resolution or even acknowledge our concerns, which is highly unprofessional and unacceptable for a veterinary practice. It is shocking that someone in a position of leadership would act so callously during such an emotional time for us. Dan’s handling of this matter reflects poorly on your entire business and has deeply damaged the trust we had in West Bay Animal Hospital. We are requesting a full refund for this service, and we expect accountability for Dan’s actions. This experience has not only left us disappointed but has let down the community of pet owners who expect better care from a trusted clinic. We await your prompt response. This is a blatant disregard for human dignity and lacks any humility. Your owner.Dr. Mary should be ashamed of yourselves. I hope one review like this sits on your conscience at night and tarnishes your beloved reputation. We want all of our mone back now

Summer 2024 - As of late... I can never get an appointment in a timely manner. It is mainly things that a tech could do. This is the 4th time I have had to go back to my old vet across town. NOW with a new cat that we found just to get her fixed is a two month wait. Sadly... they use to always be there when we needed them not the case now.

Leo is loving his new veterinary clinic. Doctor Smart is very sweet and caring with the pets she treats. I have yet to meet her in person, but I can tell how thorough she is by the time she takes on the phone with us. I hope to meet in person soon.

Easy to make an appointment. We were running a few minutes late and they were happy we notified them. The dr is awesome.